Quote:
Originally Posted by souravc Quote:
Originally Posted by ninjatalli Don't start praising BuB so early itself. Murphy does have a final say, so it seems.
Did the same (general checkup) today at the BuB workshop - had a completely opposite experience, plus the price tag was more than double for me (close to 400 INR). More on this later when I get the post up. |
Ninja , waiting eagerly for the breakup . How many KMs is done at your end that you did the checkup ?
Folks can we expect a winter check up camp lik the summer and the monsoon ones love the free stuff |
Picking up from Noop's thread, here's an update on my car.
When you have been driving Maruti cars for over 10 years (in & out), you tend to form habits that are hard to ignore. For e.g. the urge to take a brand new car for a check-up once she passes the 1000km mark. And I resisted, for another 1200 kms! (read: 1.5 weeks
). And with a 4000km trip looming up in the coming week, the head said - no; the heart said - why not.
And when Noops puts up the post that the general checkup costed him a puny 165 Rs, the head had nothing to argue. So I dialed up the BuB workshop (
@noops - their website registration is not working! So much for online booking! ) - got a booking for this Saturday at 10.00 a.m.
Now thanks to Noops, I was already aware that the checkup includes a full car wash. But hey, my Jopasu magic wipe had landed up only the previous day - add to it the car shampoo I purchased a few days back; and there I was washing the car an hour before I was going to give it for the checkup!
And boy, does the micro fibre cloth work or what! After so many washes over the past few weeks, this was the first time I could use the car as a mirror! However this did help me later during the day; more on this later.
I land up at the showroom - the service guy does a survey of the car - electricals/tires/music system; basically the full works. I give him a few pointers on the dashboard squeaks, and ask him to check on the fluids considering the upcoming trip I had. In addition to this I ask him about what can be done about the small scratch I had on the rear bumper - he notes this on the service form & gives me a headsup on the paint touch option (which is chargeable).
I am quoted a price of 350 INR - I ask him why the increase. He says that's the general checkup charge. I decide to clarify this later when I pickup the car.
Few hours later I land up at the workshop to get the car - she's all cleaned up & parked outside. The car is impeccably clean - from the inside & outside. And then I see them - a new set of scratches, and quite a few of them
On the rear bump On the front hood right in the center Paint chipped off on the doors
Now one of the (dis)advantages of washing your car daily on your own is you get to see each and every scratch every day. And I knew these weren't there when I left the car. In addition to the above 4, there were a few more.
I call the SG - he vehemently denies that these were done in the workshop and keeps making the same statement again and again "
Sir, this is my fault - I did not note these scratches on the service form when I took the car for checkup"; clearly implying that I was fibbing.
Now this pisses me off. For a car with this color, scratches are going to be there. Heck, I am taking it across the country in the coming week - I am probably going to get 10 times the number of scratches in the coming days!
And here this guy is not ready to accept his cleaning guys did a shoddy job.
I raise hell - his superior (& others) come out & try to pacify me. His superior sees the point in my argument and accepts that these are the faults of the workshop & agrees to give a paint touch-up immediately. But the damage is done. I ask him to do whatever he can & leave it at that. In all this I even forget to ask him about the difference in service charge & pay up and leave the workshop.
Overall, the experience leaves a bad taste with respect to BuB services. To their credit, they did an excellent job except for these scratches which is unpardonable. Not sure how to consider it w.r.t future servicing(s).
Data points :
- Kms done : 2350+
- Average mileage : 16 kmph (40% highway/60% city)
- Checkup Charges : 386 (With taxes - no breakup info)
- Oil/fluids top-up : None required