I touched the 40k mark recently and took the car out for service at my regular service station FairDeal Cars on Friday. Reached the station at 9:00 am and was pleased to know that my car was second in line to get serviced. I was attended to by the service advisor (Satish) in ten minutes or so, while I was putting all the stuff inside the car into plastic bags to store it at the service station.
Satish: How many kms up sir ?
Me: 40,000
Satish: Ok sir, what is the problem with the car ?
Me: No problems, just regular service.
Satish (shocked): What ? No problem ?
Me: No. Why are you surprised ?
Satish(smiling): Sir, we don't often get customers without complaints especially at 40k. Nothing at all ?
Me: Nopes,
touchwood.
Delivery Time Promised: 1 PM.
At around 9:30, my car went for the washing and engine bay cleaning etc. Was sitting in the customer bay, keeping an eye on the work being done. After a thourugh wash, the car was kept just at the entrance to the worskshop floor for close to an hour. Reason: The workshop was being cleaned and getting ready for the operations to begin. From my past experiences here, I knew that the service center is a little slow but this was the height of incompetency. However, I knew the reason behind this. There were only 3 cars for service till that time and hence no real pressure on them. It was only after 11 - 11:30 did cars come in for service here.
Anyways, I waited for the work to begin and once it did, I was off to the floor and to oversee all oil changes. This is the reason I go here for service. they let you be with your car. However, recieved an important call and had to leave for 10 minutes or so. The engine oil was changed during htis interval. Since, they had drained the oil (to the last drop which took about 15 minutes) in my presence, I could be sure that it would be replaced.
All the fluids and filters were changed including the diesel filter element. Suddenly, I recalled that I did not notice them putting a new air filter. Thought they must have done it when I was out on a call. I asked the techie there and he said that he did not do so. Just cleaned the old one and put it back again. I was falbbergasted. He told me that it was not mentioned in the job card. Call the service advisor and blasted him. Turned out that the job card was printed using a 19th century dot matrix printer that was not aligned properly and the air filter was printed at a corner so the techie did not notice. After a quick lecture and some angry words, a new filter was put in.
The brake pads were inspected and cleaned on my insistence. The techi said the pads seemed ok for another 10,000 km. I have a couple of pics of the pads. How do you guys judge their condition ?
Abulb that was fused in was replaced. Then the error code of removing the terminal was flushed and after a final inspection and a test drive, the car was ready at 1 PM.
Then comes the most irritating part of the experience, and not for the first time I must say. The entire staff of the station goes for lunch simultaneously. The whole place is dead for the next 45 minutes. The work started again at till 3 PM, the car was given an enitre cleaning up job. From a wash to engine bay cleaning to internal vaccuming and polishing,
a top notch cleaning job was executed.
The vehicle was handed over to me at 3.15, more than two hours after the promised time. Work was satidfactory. Guess what, the bill was way below my estimate:
Rs 3333 - Engine Oil = 626 (3.1 L @ Rs 202/ L)
- Oil Filter = 334
- Brake Fluid = 137 ( 1 L)
- Gear Oil = 498 (2.5 L @ Rs 199 / L)
- Coolant = 210
- Battery Water = 13
- Clip, Fender Lining = 25
- Diesel Filter = 843
- Bulb = 48
- Air Filter = 231
Freebies: - Paid service labour charges of 700 bucks waived off coz I got my car insurance renewed through the dealer.
- Mudflaps replaced FOC (not so good quality though but ok since I had lost 3 of 'em)
Doubts: Mostly related to oil change. Now the oil change is done approx 2 hrs after the car has reached the workshop and the engine is cold. Not sure that this is a good practice since the engine should be warm before the draining out the old oil. Dunno what the solution is. Anyways, its too minor an issue to be tensed about.
Just as I was about to move out, I came to know that the service center had used Shell Engine oil instead of the Mobil Delvac that they generally used. Am not sure of the grade so will carry my own oil from now on.
Another surprising thing was that no service advisor etc tempted me with engine flushing, engine oil additive, decarbonization etc.
Nobody mentioned it all. Surprising.
All in all, the car is doing very well,
touchwood