Stranded ........ and no help in sight
It was a tuesday afternoon. I had left work early to collect my driver's license from Sheikh Sarai. I was in a good mood. Well, you typically are in a good mood if you get to leave work early. So there I was, making my way through the dusty by lanes of Greater Noida. "
I ll be there in plenty of time. Maybe once I get back home, I will start my Amritsar travelogue on T-Bhp", I said to myself. You see, I had just returned from a 3 day road trip to Amritsar on Sunday, with my family in tow (24th April 2011). Just as I was about to turn towards the main expressway from the by-lane, I depressed the clutch to put the car in 2nd gear. THAT'S when it happened.
My foot got buried in the floor and the clutch refused to come back up. I panicked for a moment, But i quickly gathered my nerves and parked on the shoulder (FORCED the gear into neutral). I looked at the clutch. It was fully depressed and would not come back to its position. I pulled it out with my hand but the slightest tap of my foot on the clutch pedal sent it back into the floor.
I did the most obvious thing that came to mind. Got on my Blackberry and searchdthe number for "
Fiat Roadside Assistance".
Help will shortly reach me, I assured myself. A quick google serach gave me the 1800 number to the Fiat helpline. I called them up, and
this is how the conversation went:
Lady Rep - Hello, Fiat roadside assistance. Me - Hi. This is Karan Puri. My car has broken down on the Greater Noida E-way. My car is a Linea petrol emotion pack. Lady Rep - What is your name sir? Me - Karan Puri Lady Rep - Ok, what is problem? Me - My car has broken down. The clutch has become ....er.... free and I cannot operate it. Its mashed into the floor and its not ....um ..... coming back up(?). Lady Rep - What? Me - The clutch is not working. So I cannot change gears and hence the car cannot move.
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Lady Rep - What car is this? Me - Fiat Linea 1.4 petrol emotion pack. Its white in colour.
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Lady Rep - Ok, what is your car number. Me - MH 14 ** 35** Lady Rep - What is your car chasis no. Me - (??????) er... its (read the number from the RC card). Lady Rep - When did you buy the car? Me - (?????!!!!!) Ummm, it was registered on.. Lady Rep - No no, when did you BUY it. Exact date. Me - I dont know. A couple of days before registration (????). Or do you want to know when I made the down payment? Lady Rep - Sir take down a number. Me - OK (she rattles off two mobile phone numbers) Me - Thanks. What are these numbers for? Lady Rep - Crane ... Towing. Me - I do not need a towing van number. I could have gotten this from "just dial". Why would I call you for that? Can you not send some mechanic to at least see what the issue is? It could be something that they may at least be able to fix temporarily so that I can drive down to a service center? Lady Rep - Ok, take another number. Me - Wait. What is this number for? Lady Rep - Crossroads. Me - Crossroads? The 24 hour helpline people crossroads? Lady Rep - yes Me - You are the Fiat helpline. Why are you giving me another helpline number? I dont want a crossroad mechanic. I would like a Fiat trained person to look at the car please. Lady Rep - Crossroad people are technical sir. Me - ??? What does that mean? Why wont you send a Fiat person? Lady Rep - You are not registered for Fiat roadside assistance. Me - Ok, why dont you register me now. I ll pay you. Just let me know how I need to pay for it. I can do it right away. Lady Rep - Ok, I am sending you email. Please read and the call us back. Ok? Me - What? No!!!!! I need your help NOW. Lady Rep - (irritated) I cannot register you. It is offered to people when they buy Fiat cars. Me - Well I am the idiot who bought a Linea in April 2009. Fiat launched this service in october 2009. HOW COULD I HAVE REGISTERED THEN? Lady Rep - You want Fiat mechanic? Ok, take another number. Me - WHAT NUMBER IS THIS NOW? Lady Rep - This is the number to our service center. Wait, I will give you numbers to 3 service centers. I don't know what to say anymore. I cannot argue anymore. I just need help, I said to myself.
Me - Give me the numbers.
I got the number to the following service centers : Sterling (Noida), Rama (Okhla) and Elegant (Patparganj).
I remembered reading a comment on this very thread not too long ago about Elegant being the best of the lot. I called them. Nobody answered the phone. After 8 odd attempts, I gave up and called the remainder two centers. Here's how that went:
Sterling - A lady answered the phone and upon hearing my issue, she informed me that the workshop was closed and no service advisors were available. I pleaded with her, to which she responded that she will check and revert in no longer than 10 minutes.
Rama - I was transferred to the service department. The person on the other end told me that it was too late to send someone and I would need to get the car towed till the workshop. The time now was 4:15 pm.
I was now furious. My frustration had turned to anger and I told him exactly what I thought of his, and in general, Fiat's attitude. Suddenly, I started hearing music.
Great. I had been transferred back to the reception. By now, I did not care who was on the phone. I told the lady point blank that towing was not an option as it would almost certainly damage the car's bodywork. I asked if a flat bed was available and she refused.
Before I could go bezerk yet again, she offered me her General Manager's number. A
nother number, brilliant. I then called up the GM, who pleaded helplessness and very casually said - "Sir, just get the vehichle till our workshop. Thats all".
(I must admit though, whilst on phone with this GM person, the Sterling lady did call back within 10 minutes, although it was only to infom me that nothing can be done).
I disconnected the call and sat there looking at the road ahead. I was BLANK. All sorts of stupid thoughts rushed into my head.
I wish my 12 year old Maruti 800 or 8 year old Hyundai Santro had broken down sometime. Maybe that would have given me the experience to deal with this situation. Ohhhh shut up and think ... THINK.
I looked at my watch. It was around 4:35.
Ok, I need to act fast. The traffic will really start building up in less than 25 minutes.
I sat back into my seat, put on my seatbelt, slotted the car in 1st gear, Released the handbrake, put the key into the ignition slot and turned it.
The car jolted violently, but started. The car began to move veryyyyyyyy slowly
. Ok, the traffic is not too dense now. Maybe I wont have to come to a complete halt, I thought.
It was a pain to drive the car in 1st gear, even for 500 meters. I pulled over to the side of the road again and shut off the car. I started the car again, only this time, in 2nd gear. To my surprise, the car started once again (albeit with a LOT more jerks).
Ok, this is slightly better now. The second gear has an 80 km range.
I got stuck again at the DND toll plaza but moved along and was finally home.
More to follow fellow BHP-ians. This is far from over. My humble apologies for the break in between but believe me when I say it cannot be avoided (stupid client calls).
TO BE CONTINUED.........