Hi all,
This week I got my Polo 1.6 serviced - 15,000 KM / 1st Service. Here is a full report of the service experience.
With the ODO at 14,958 I decided to go in for the 1st service on Monday. Called up the workshop and they agreed to take it in at 11:30 pm and said that if there is nothing major to be done they can deliver the car by the evening same day.
I prepared a list of issues that I wanted them to take a look at. The list included the following items -
1) Front LHS power window noise while rolling down
2) Noise from the steering wheel on rotation - leather against plastic friction like noise
3) RHS ORVM rattle
4) All doors noisy on bad roads (we have plenty here in Kolkata)
5) Increased NVL from Engine compartment
6) Hand brake not gripping well
7) Light vibration in steering wheel felt at idling
8) Dash board vibration noise at sudden acceleration
9) Reduced FE and acceleration
I reached the workshop at 12:00 noon (delayed due to the little incident I reported a few posts back) and was greeted with a glass of water and a cup of tea. The service advisor immediately started noting down my "Demanded Repairs" and went out with me and another technician (who will finally do the fixes) for a trial run to understand the problems. The trial run done they took about 15 more minutes to create the job card and took the car into the workshop. After a quick round of inspection by the technician they came back saying that it would take longer and they would not be able to finish everything before the next day. The estimate given was around Rs 10,000.
I wanted to stay back and monitor the progress but the BOSS called up and wanted me back in office. And so I came back.
Later in the afternoon they called up to inform that the RHS ORVM has 2 broken clips inside (had a minor impact with a bikewalla some time back) and the cover and clips need replacement. It would cost around Rs 1000 to replace and repaint it and would take 2 days as the paintshop was overloaded with repairs. But since there was no functional deficiency with the current ORVM I decieded not to do it now.
Next day around lunch I receive a call from them stating that the car would be ready by 5:00 pm. I reached there by 4:30 and the car was done already. They took me out for a test drive to ensure everything has been done properly. I was satisfied except for the steering noise on rotation - though muted, it still was there. They said they have noted it down and send a query to VW (they send something called "DIS" to VQ for all such issues which they cannot fix).
The following work was done (with cost on the right) -
From my list above -
1) Front LHS power window noise while rolling down - Fixed under warranty, no charges.
2) Noise from the steering wheel on rotation - leather against plastic friction like noise - Not fully gone. They have send query to VW.
3) RHS ORVM rattle - The cover needed replacement, I decided not to get it done now.
4) All doors noisy on bad roads (we have plenty here in Kolkata) - Fixed under warranty, no charges. I am sure these will crop up again after a few days of driving on the EM Bypass (those from Kolkata will know why)
5) Increased NVL from Engine compartment - much reduced after oil change
6) Hand brake not gripping well - Fixed under warranty, no charges
7) Light vibration in steering wheel felt at idling - much reduced after oil change, but slight vibration is still there.
8) Dash board vibration noise at sudden acceleration - was being caused by my perfume bottle... stupid me.
9) Reduced FE and acceleration - Acceleration has improved. Need to check FE.
As part of standard 15,000 service they did the following -
1) Campaign Job 57D7 - Software update, could not say for what
2) Campaign Job 97T9 - Software update, could not say for what
3) Campaign Job 97U2 - Software update, could not say for what
4) Dust and Pollen filter (A/C) replacement - Rs 667.24
5) Oil Filter Replacement - Rs 416.24
6) Fuel Filter Replacement - Rs 413.05
7) Air Filter Replacement - Rs 714.90
8) Drain Plug Replacement - Rs 50.52
9) Gasket Replacement (Possibly filter gasket) - Rs 97.75
10) Coolant (topped up and the bottle given for future topups) - Rs 486.48
11) Windshield Washer Fluid (topped up and btoole given for future use) - Rs 196.42
12) Wheel Balancing Weights - Rs 720.10
13) Engine Oil (4 liters used + 1 liter sealed bottle given for 250 ml top up after a week) - Rs 4850.03
Labour charge - Rs 1559.66.
Total bill - Rs 10,172
Post service the car is running much smoother as expected. The FE shown on the MID has improved - it showed 15.5 kmpl yesterday evening without A/C in highway like condition. Need at least a weeks time to actually measure and provide a final figure. The few minor issues like the steering noise and ORVM noise I can live with.
Overall though I was not overjoyed by the service provided, my experience was satisfactory (Except the expenses

).