Quote:
Originally Posted by maglev Sir as long as you don't cut any of the original wiring of your car your warranty is intact completely. I got this confirmed by my dealer. In fact he went on to the extent that any modification done to the interior will not void warranty. Which includes ICE, seat covers, lighting etc. |
I share with you a Live chat I had at SX4 Helpline, just now. This one isn't as hilarious as the one I had last time, but all the same:
Welcome to Maruti Suzuki Online Customer Service.
The session has been accepted.
{SX4 Online Support} Thank you for contacting Maruti Suzuki India Limited Interactive Chat Service. How may I assist you?
{LithiumSunset}
Hello
{LithiumSunset} I bought an SX4 this month
{SX4 Online Support} Greeting Sir!
{LithiumSunset}
I wanted to install a reversing sensor in the car
{SX4 Online Support} Thank you for showing your interest in MSIL products.
{LithiumSunset}
but the models available at the dealership are very limited
{SX4 Online Support} We will surely provide you the information, kindly confirm us your mobile number is 98******* and city Delhi?
{LithiumSunset}
yes
{SX4 Online Support} Thank you for confirming your details.
{LithiumSunset}
I therefore wanted to install a reversing sensor from elsewhere, one that has a built in gps device, touchscreen etc.
{SX4 Online Support} Sir, Kindly let us know which variant of SX4 you have bought?
{LithiumSunset}
SX4 Green (how does it matter!)
{SX4 Online Support} Kindly be online for 30 seconds while I just check out the information for you.
{LithiumSunset}
So my specific question was: IF no wires are cut, will Maruti Waranty be valid?
{SX4 Online Support} Thank you for your patience.
{SX4 Online Support}
We wish to inform you that if you install the Accessories from non Maruti Network, your Warranty will laps. Further, we request you to kindly contact the nearest Maruti authorized dealer workshop as they well be able to help you regarding the same.
{LithiumSunset}
Can you please tell me where on the service manual this is stated?
{SX4 Online Support} Sir, this is a company policy and in service manual you can get the details.
{LithiumSunset}
Actually you did not answer my question: "If NO WIRES ARE CUT and proper sockets are used, will the warranty still lapse?"
{LithiumSunset}
The reason I ask this is because the models available at the dealerships do not have the features that I am looking for.
{SX4 Online Support} Sir, the information you are looking for can be best provided by Maruti Suzuki shwroom workshop.
{LithiumSunset}
What if I procure the sensor from outside and it is installed by Maruti dealership, will that prevent the lapse of the Warranty?
{SX4 Online Support} Sir, that will not be accepted at Maruti Suzuki workshop, for more details regarding same you can contact the Maruti Suzuki workshop.
{LithiumSunset}
ok, I have one more question (I had to do this)
What type of engine oil is recommended during the replacement at First service for SX4 Green, Mineral, semi synthetic or synthetic?
{SX4 Online Support} Sir, we request you either get details from manual or contact any Maruti Suzuki workshops as the information you are looking for can be best provided by Maruti Suzuki workshops.
{LithiumSunset}
Ok, Thank you
{SX4 Online Support} Would like to have any other information regarding Maruti Suzuki product and services. For any further assistance in regards to Maruti Suzuki, you may also get in touch with us on our 24X7 Customer Care help line numbers: 18001800180 (Toll Free) or +91 9910202020 or E-mail us at
contact@maruti.co.in.
{LithiumSunset}
NO, it seems you are not capable of providing technical information on this live chat. Happy new year
{SX4 Online Support} Sir, regarding technical information, I will request to contact nearest Maruti Suzuki Dealer Showroom, Maruti Authorized workshop, where Maruti Suzuki Engineers are available so that they will provide you more information in this regard.
{LithiumSunset}
Sure, got that..
{SX4 Online Support} Happy new year
{SX4 Online Support} We hope we have addressed your query. Please feel free to revert to us, if you require any further assistance. Thank you for using MSIL Interactive Chat Services.
The last line is particularly interesting! So how do we bell the cat? For me a verbal promise by the dealer rep. is no promise at all..
(PS: The above conversation has been edited to preserve continuity and reduce length of the post).