[mail4loys]

Originally Posted by manish7

Today gave my flyte for second servicing (2500 kms) done. There are some problems I am facing -

(1) Right indicator bulb fused. (guess Kinetic picks them up from some garbage can )

I too had the left indicator fused when i gave the vehicle for the first service. I think it seems to be a common issue

[gendarmee]

Originally Posted by manish7

I have already done that - I gave it to service center and this is where he showed no interest in understanding the problem - instead was giving stupid explanations without even checking the problem. That's what infuriated me even further...

Not the service centre, the showroom where you got the new bike from, there are prospective customers there, they definetely do not want negative publicity.
Seems like they are taking you for granted like most companies do, be stern and dont take a lousy cover up with okay. I remember that the tank leaked after the first servicing, didnt it? So they screwed it to begin with.
Normally every service centre has," Its your first car/bike, you know nothing about it" kinda attitude, you have to come around it. If nothing, say that you'd go to a consumer forum! it works most of the time.

[pawan_pullarwar]

I clocked 1500 KMs within a month. After 1st servicing, when I was going back, saw a petrol leak in my flyte. They replaced the petrol tank. Another issue I faced was starting problem but that too was ractified by Kinetic service center. Still I did not like their attitude.

But when I went to pick-up the bike from service center, after fixing the starting problem, there was lot of happening. Showroom manager was taking care of every customer.

[pawan_pullarwar]

Flyte is really good scooter. I feel this is the only scooter which can bring kinetic back. But they have to act smartly and need to improve attitude with the customer at service center. I was thinking that Bajaj Probiking service is bad but after 2 visit of Kinetic service center, I felt Bajaj Probiking service center was much better.

Also they should not alter the quality by putting local parts from Kinetic.

[manish7]

Well, the fuel tank indeed had problems in my bike and it has been replaced now along with fuel gauge. Though service has been satisfactory - this has put a BIG doubt in our mind regarding Kinetic quality - and there is already another problem in less than 6 hours. I filled petrol in the night today to make sure I don't run dry tomorrow - the petrol is now up to the brim, and fuel gauge is on Red ares - close to empty - instead f showing full!!! Guess I need to rush to Kinetic again tomorrow, as if I don't have any other work! :(

[manish7]

Originally Posted by pawan_pullarwar

I was thinking that Bajaj Probiking service is bad but after 2 visit of Kinetic service center, I felt Bajaj Probiking service center was much better.

Yeah, I am also feeling same way now!

[manish7]

Originally Posted by gendarmee

Not the service centre, the showroom where you got the new bike from, there are prospective customers there, they definetely do not want negative publicity.
Seems like they are taking you for granted like most companies do, be stern and dont take a lousy cover up with okay. I remember that the tank leaked after the first servicing, didnt it? So they screwed it to begin with.
Normally every service centre has," Its your first car/bike, you know nothing about it" kinda attitude, you have to come around it. If nothing, say that you'd go to a consumer forum! it works most of the time.

In my case, it is teh same place. It is this company owned showroom+service center in the basement - this is at Law College Road in Pune.

I need to go there again tomorrow, now the fuel gauge is hosed up! And we thought Kinetic has got it right this time, but alas! :(

[gendarmee]

Originally Posted by manish7

Yeah, I am also feeling same way now!

That is not a problem just with kinetic..Honda, Bajaj ect too. its with every other company.
Build a rapport with one of the service advisors at the place, and your bike will be taken care off. otherwise its out through the regular servicing drill, where they do what they want to, paying little attention to what the owners had problems with.
I use the n number of free servicing given with the activa, but i get the fine tuning done at my kinetic mechanic who's been doing my kinetic for the last 12 odd years.Every time the activa comes goes for servicing the carb setting gets screwed, twisting the throttle makes the engine cough and turn off, something traced to the air screw setting on the carb.
best part is at an AFM guy you'll get special treatment, once one is familiar. When i got my kine's engine done in 2005 i didnt have much time, 4 guys got to the job of replacing with a new bore piston kit, the whole engine overhaul took just 2 1/2 hours, plus i can choose who works on my bike.

[gendarmee]

Originally Posted by manish7

In my case, it is the same place. It is this company owned showroom+service center in the basement - this is at Law College Road in Pune.

I need to go there again tomorrow, now the fuel gauge is hosed up! And we thought Kinetic has got it right this time, but alas! :(

Oh. i see, didn't know that.
When you go, dont show that you are bugged to go there again, one's gotta give them an impression that we're gonna be back again even if the simplest of things is not done properly, Trust me, catch hold of the same guy he'll get irritated and get the job done properly.

My wild guess is that coz the front fueling system is new, the service guys are goofing it up on it coz they are still learning, may be on some fine details/precautions/ect.

[manish7]

With loads of work here, I don't know if I would be able to make it today. Any idea how can I inform Kinetic engineers about this problem? I want someone knowledgeable to fix my flyte bow instead of just playing around with the vehicle.

[archie]

in past i had corresponded with kinetic through an email address... i think it is jane@kineticindia.com and they had been prompt to respond.
try that

[manish7]

Originally Posted by archie

in past i had corresponded with kinetic through an email address... i think it is jane@kineticindia.com and they had been prompt to respond.
try that

Thanks Archie - I'll do that!

[mail4loys]

It looks like that there are lot of Flyte owners in Pune (manish7, archie, pawan_pullarwar). If you all can group and make a strong statement to the dealer, he might respond positive.

[vabs78]

manish, did you talk to Mr Patwa? He was very helpful when I contacted him about an year back.

[manish7]

Originally Posted by vabs78

manish, did you talk to Mr Patwa? He was very helpful when I contacted him about an year back.

Yes, he was helpful yesterday though was a bit surprised (and annoyed, if I interpreted his tone correctly) how we got his number. He is not looking into Flyte problems I think. I need someone higher up to escalate matters....and screw those apathetic service center guys!

And I have another interesting/frustrating update - the fuel indicator continued to show near empty till I returned home. Had just gone out to meet a friend nearby and now suddenly the fuel indicator is showing full!!!!! Now I can't go there and show this when this fuel gauge is showing full...the behavior is inconsistent but no faulty. If the fuel indicator is (correctly) showing full now (I know it didn't show full whole day today) what is it that I can show there tomorrow?

For the same reason - the service center guy has not repaired my undercover storage light. The LED stuff is fine - the switch is tricky. If you press it manually 2-3 times the light glows, some problem with the switch; hence the light glows sometimes and doesn't glow sometimes. He said he'd change it only if the light is not glowing. They don't entertain inconsistency as problem - they only consider complete failure as a problem. Nevertheless, inconsistency irritates you even more because you never know if you'd just go to the service center and the problem might not be reproducible. Now it is the same with my fuel indicator !

Let's see how it works in next 2-3 days...I will have some time on Saturday to talk to this guy.