Chevrolet Enjoy: Oil level falls, goes in for service, comes back with NEW engine! Give your vehicle for periodical service and get it back with a brand new engine as a surprise!!
Vehicle :- Chevrolet Enjoy LTZ TDCi (Diesel)
Service center :- DEEDI Chevrolet, Trivandrum
Cost :- 2200 INR paid as service charge and awaiting final settlement bill from Chevy
Engine replaced under warranty on 30,000 kilometers periodical service.
Reason :- Oil level dropped down to nil when I was on a 1700 kilometers road trip (Trivandrum - Thrissur - Velankanni / Topslip / Parambikulam).
I was on my way to Velankanni. The engine felt underpowered when the throttle was floored. I was cruising at a speed of 100+ KMPH and had to slow down by applying the brake. When I pushed the accelerator again, I felt a terrific loss of power and the check engine light started glowing. Soon I pulled over to the nearest restaurant to have breakfast. I noticed the place is close to Oddanchatram - a remote area. We had breakfast and sand bagged until the engine cooled down. Checked the dipstick, boy I had butterflies in my stomach. Absolutely no stain of oil on the dipstick!!!!
The time was around 9 am and I called up the service center guy whom I trust at DEEDI Chevrolet Trivandrum. Explained the situation (I have covered 28K kilometers). Before the trip, I had called and informed the trusted service guy that I am ready to do 30K service at 28K kms, but he told me to come after 30K. The service guy asked me to do a thorough checkup and I found oil stains near the turbo hose. He asked me to top up the engine oil level with any oil available in grade 5W30 , probably 1 liter will do.
That place was remote, but non stop buses plying between Palani and Dindigual helped me to reach Dindigual fast. Thanks to TNSTC. But the sad part is there is no Chevy showroom in Dindigual. After few inquiries, I managed to find a good oil shop near the town flyover and bought a can 3.5 liters of Agip 5W30 and returned to the vehicle via bus.
I had to top up 3 liters of the 3.5 litre can to make sure the check engine light goes off. Thereafter continued the journey to Velankanni.
Attended the evening Tamil mass and slept in a good hotel. By 4 am the next day, we started back to Trivandrum via Thrissur. In between, we also had an awesome time at Top-slip and Parambikulam.
A day later, I reached Trivandrum and handed over the vehicle for the 30,000 kilometers periodical service. My concerns listed below:
1. Need an explanation for the drastic decrease in oil levels
2. Irritating braking sound (I have already got my brake pads and rotors replaced under warranty before)
3. What was the error code for the check engine light?
The trusted service guy called me the next day and updated me that they have changed the hoses which carry the oil, because they found some block. He also told me that he needed some time to diagnose the vehicle. I replied "Its all yours...take your own time".
Two days later, he again called me saying that they have replaced the oil pump/motor under warranty as they found some malfunction on it. He also told me that the error code was for under-compression. I just told him to make sure it doesn't happen again. He acknowledged that the testing is in process to ensure it wont surface again.
Two days later, my trusted service guy called me and asked me to visit the service center. Next morning, I was there. I was surprised to see a brand new virgin engine plonked in!! The service guy showed me the oil level and confirmed that the engine isn't yet fired. The oil colour was green...confirmed that the engine is brand new. Checked the newly embossed engine number under the exhaust manifold and I broke the virginity of the brand new motor by cranking it for the first time.
The service guy told me that they need to do a few more things, along with a 50 kilometer test run. 2 days later, I received the vehicle with a brand new engine and bill of 2200 INR (final bill not yet come). The cost of the engine 165000 INR is waved off.
Now the engine is in its break-in period. I've just completed 250 kilometers. Guys, please advise me how to drive / use the vehicle with a new engine plonked in.
@ Other people using the national diesel engine made by Fiat. I would request you to check the turbo for any kind of oil stains.
Last edited by GTO : 9th December 2014 at 16:53.
Reason: Typos
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