I own a 2014 Fiat Linea Classic Petrol with F.I.R.E. Engine that is approx. 5.5 years old. The extended-warranty expired in Dec 2019. However, I have been regular and fastidious with my service and repairs. My car has not suffered any collisions till the present date. I have never made any insurance claim on my car.
I observed a severe case of rust and perforation on the structural members of my car, inside the front bonnet. Refer the pictures. These are photos of the Crossrail (59064150, 51809913), Boxed Panel | Central (59064151, 51809859), Boxed Panel | RH (59089672, 51809870) and Strut | RH (59064546, 51818174). Not only are these parts costly, but they are also important structural members to protect the passenger compartment in the event of a collision. In my car, all these parts have suffered from rusting. This is not simply surface rust, but the rust has eaten into the metal and reduced it to powder.
Skoda, VW and other manufacturers offer a 6-Year Anti-perforation warranty on their vehicles, especially on any structural members related to the vehicle's safety. Fiat does not have an anti-perforation warranty for India as such. However, in Europe it offers an 8-year anti-perforation warranty on Structural members (
http://fiat.mopar.eu/uk-en/Pages/war...intenance.aspx). When I inquired independently with the dealerships in the past, the warranty issue was never invoked from their end, and I was told that repairs/ replacement of parts was potentially very time-consuming and expensive. I suspect these parts were not Galvanized or Rust treated, but simply painted over. Nothing else could explain their rapid deterioration.
A write-up on this link:
https://www.hzlindia.com/ask_for_zin...wilkinson-iza/, suggests that many car brands in India are not subjected to any rust protection / sacrificial protection, as a result of which, they corrode rapidly. This is not expected of an European Marque like Fiat. We buy it because we trust their claims. A conversation with the AGM of Hyson Fiat Kochi confirmed that there was indeed no anti-perforation warranty for Fiat in India. It is only the standard 3 Year/ 100,000 Kms warranty that is applicable.
Recently, I noticed that rust damage was aggravating and doing more damage. It is now a safety hazard. So, I wrote directly to the Managing Director of FCA, Shri. Partha Datta about this issue. I E-mailed him on his FCA E-mail (I got his mail ID from a friend who works in BMW). This was then sent to the dealership. The dealership's response has been tepid until now (Hyson Fiat Kochi). It has been suggested that I might have to foot a significant portion of the bill. I feel this is inherently unfair, especially to a car that is single-owned, regularly serviced and periodically maintained.
My car has never suffered any major accidents. The structure was never deformed, damaged or subjected to extreme stresses. Also, I have never made a claim on my insurance till now. The level of rust damage which I have seen on my car is unacceptable. I feel it puts my safety and that of my family at risk. As a quality manufacturer of European marque like Fiat, FCA should take responsibility for the rusting and help me restore my car to pristine order. I have taken great pains to maintain my car till date. Watching it rust away like this is agonizing.
I have also been regular with my service. I have patronized various authorized Fiat Service centres over the years.That no service advisor or technician identified this problem prior hand indicates that the rust/ perforation originated from inside-out. In its early stages, it would have escaped visual scrutiny. If they had observed this earlier, it would have found mention in the service advisory. This is why I claim again that the issue is not service/maintenance related but quality/ manufacturing related. The problem had escaped visual scrutiny. The rust originated from the inside out.
I have as a result, written to
Autocar India Helpline, being a loyal reader for 16 years to take up my case with FCA for a fair resolution.
