[mittal_v2002]

Originally Posted by ankur_gupta10

Recently had pathetic experience at dhingra motors in gurgaon. Went for Ac checkup of nano. They did nothing and then charged me 1800 for gas top up. Claimed they just added more gas. They did not even bother to call and inform me before filling and getting the additional on estimate. It's a cheating workshop. Please stay away.

1800 for gas topup in Nano.. I paid 1600 for my Elantra. something fishy at A S S

[HimuraKenshin]

I paid 500 for topping up my Swifts AC gas. Something really fishy

[dZired]

Even I paid 700 for the AC gas top-up in my swift.
Its better to stay away from this workshop.

[turbodude]

One of my friend, who owns a Nano CX, told me that he waits for 3-4 seconds after turning ignition ON. Some sort of "Tick" sound comes, which he specifies as ECU ready sound and then he turns on the engine. Engine starts flawlessly. Those who have starting problems can follow this.

The fuel indicator, even in Nano 2012 CX, malfunctions. Even if you do tank full, it takes a good 10 minutes to show all 6 cubes.

Windscreen washer assembly is cheap quality in 2012 model. My friend replaced it a couple of times. Also when wiper is in standing position, it can fall back by even low winds. First version nano didn't have this problem.

Tyre pressures, TATA says 26-28 PSI in front and 28-30 in rear tyres (see front door strip). But if you fill 28 (F) and 30 (R), the ride is quite bumpy. You will know this if you drive on rumbler strips (like on NH50). Can anyone tell me what are the recommended Tyre pressures for Nano?

Reverse gear requires accelerator effort. How come no one complained to TATA about this. So if you hear a lot revving while someone is reversing a nano, be sure that driver is not at fault.

[Nissan1180]

It has been 14000 km with the vehicle and I have been seriously harassed by the service team.
On 29th July the car refused to start. I thought this might have something to do with the battery going dead and managed to replace the battery and go to office. On the way the car stopped again,that too near a railway crossing. I pushed the car to the side of the road and called for roadside assistance. The mechanics said they'd take an hour to reach the spot and I walked about a kilometer to my office. The service team arrived in a scooter without a battery and we push started the car again. Then we opened the engine bay and found that the alternator belt had snapped. I requested them to replace the belt but they directed me to a local garage 10 km away- I managed to reach the garage but they did not have the spare. The car stopped again on the highway and I had to request for help from amused bystanders. The breakdown team just responded irresponsibly, promising to "call back in 10 mins". I waited in the rain outside for 45 minutes before again push starting the car. I called repeatedly for towing assistance. Finally they responded but said that the owner has to be present with the car. I had important meetings on the next day and could not sacrifice them for attending to my car. I got it towed finally on Sunday (3rd August) to a workshop that was closed. The car was received by an employee without any ID card as the garage was closed. I requested for a drop to the nearest bus/ railway/taxi stand but they said that it was not their responsibility to drop the customer and they would not do the courtesy. I walked about 2km as there was no transport available.
I have received a call today morning from the workshop enquiring about the problem- they were reluctant to just replace the belt and charge the batter without doing a paid service. Finally I begged them to adhere to my request and give the car back.
The front suspension was replaced last month. Control stalks were replaced. Now this ordeal. I am certain that this obnoxious attitude towards the customer is because of the location- unprofessionalism is the norm in most west bengal dealerships. But I have lost faith in the reliability of the car. Hope the newer models are better.

[nijelj]

Originally Posted by turbodude

One of my friend, who owns a Nano CX, told me that he waits for 3-4 seconds after turning ignition ON. Some sort of "Tick" sound comes, which he specifies as ECU ready sound and then he turns on the engine. Engine starts flawlessly.

Reverse gear requires accelerator effort. How come no one complained to TATA about this. So if you hear a lot revving while someone is reversing a nano, be sure that driver is not at fault.

I dont think that all the non-starting issues described here is due to not waiting for that faint tick sound. I think that the sound is the fuel pump priming itself. Ofcourse if you crank the vehicle without waiting for the pump to prime itself, then the duration of cranking could be longer.
The reverse revving issue I faced (very embarrassingly) when I was reversing at our church compound three years back. I was parked face forward,off the road. The place where I parked was, say 5cm, below the road. After church, my wife and two of my nephews got on, and then this happened to me. Since there were people crossing behind me, I couldn't just dump the clutch and reverse suddenly. So while feathering the clutch, the clutch used to hold, the vehicle would reverse and when the tyres hit the 5cm obstacle, the clutch couldn't hold on. This constant revving attracted people and they started giving me pointers on how to reverse ! I had been legally driving various cars since I was 18 and a dozen years and 2lakh kms later, somebody was teaching me to reverse. Finally I somehow extracted myself and drove home not able to control my anger. My home's driveway is a 20 metre,20 degree descent. I dropped the passengers, and did the reversing procedure without any overrevving 10-15 times. Kind of disciplining the Nano harshly. There remains a mystery clutch position that makes the nano behave like this, which I've never been able to replicate, or faced. I have reversed it on to 10 cm sidewalks without much drama ever since.
So suggest you check out your clutch adjustment next time. Sorry for the rambling.

[alankar_7]

Dear All,

Kindly advise about problem faced on my Tata Nano BSIV LX model in Mumbai:

I cant drive the car without AC blower fan being kept in the "ON" position.
If the fan is not "ON", then after ten minutes of drive the car stops with engine dead and does not start for next five minutes, even it is not cranking.
Same with the AC on position. Checked the coolant and topped up the same.

What could be the problem? Is it serious?
Can I get it checked with authorised dealer?

Kindly advise.
Thanks

[john doe]

Originally Posted by alankar_7

Is it serious?

Can I get it checked with authorised dealer?

YES to both!

There can be multiple reasons for this, none of them should be ignored at all!

[alankar_7]

Initially for this issue with tata Nano, got it check with electrician, it was related to disconnection due to rats, now the car is running ok.

Thanks

[msaudf]

Originally Posted by alankar_7

Initially for this issue with tata Nano, got it check with electrician, it was related to disconnection due to rats, now the car is running ok.

Thanks

Glad that your car is trouble free now, but incase you face any other issue with your car always approach the authorized service center. Your car comes with a 4 years warranty which covers most of the issues you could face with the car except for wear and tear. But inorder for you to get the benefits of the warranty you should never get your car repaired by any technician who is not authorized by Tata, doing so will void your cars warranty. works done in the Tata service center are not expensive and are done by a trained professional so kindly take care while servicing your Tata Nano.
I owned a Tata Nano for 4 years since 2010 and used the vehicle until the warranty expired at 40,000kms.
During the 4 years the only items that I paid for is a battery and the alternator belt. I also had AMC for my car so my service bills were also covered by the dealer/Tata.

[GrammarNazi]

Hi everyone, one of my friends is facing rusting issues with her Nano since the first year of purchase. The TASC in Chennai somehow or the other delayed addressing it.

This June she took up the issue seriously. Its not about the cost, a Nano is quite light on the pocket, so most things are acceptable, but being treated unfairly is NOT.

The rust issue supposedly started within a year of purchase, the A.S.S. in Chennai wasn't been supportive at all. Even Concorde Motors, Dairy Circle (Bangalore) couldn't sort the issue as they didn't have parts.

I'm attaching her description & pics,

Hi all, anyone have rust issues with their Nano? The inside of my bonnet started to rust within the year and affected the rod that holds the bonnet up, more specifically, the bit that clips the rod in place.

Showed it and requested for the issue to be sorted out when I took it for servicing to Concorde, Dairy Circle. They said they didn't have that little piece and couldn't do it and I had to live with it.

However, I have a protective 3M treatment done to the undercarriage. Now, the rust has spread till bits have fallen off. There's even a rusty patch appeared on the driver's side door, also at the back. Here are shots of the inside of the bonnet, the door and back of the vehicle (which I've noticed at the service centre when they've opened it up for servicing).

I have been in Chennai for 3 years now, at Velachery which is not near the sea. Concorde Chennai says the bonnet needs to be replaced! Isn't this a manufacturing defect? I drive around 6 to 8 kms a day, to work & back and my car is always in the garage at night and during most part of the day.

the service centre: Concorde motors on ECR road, Chennai. That is where I took the photos and showed it to the service executive. He said to raise a complaint directly to TATA motors. Maybe you could also take some photos and we can both put in complaints. If nothing else, it should alert them to the problem and hopefully, help them improve the vehicle.

The sad part is that, even after having struggled to reach out & facing whats most probably a quite unacceptable manufacturing defect, when a customer mails Tata Motors "Customer Care" - requesting them to look into the issue, if possible rectify it under warranty, if not, they could possibly improve the newer cars, gets this reply :

This is regarding the complaint reference no: 1-22256321354 for the VRN: (Nano LX).

As your vehicle already crossed 3 years (DOS:-18/2/2011) & the rust complaint was not recorded in your previous visit. Hence due to this we are unable to support the work under warranty.

The same was already explained to you by our Body shop Manager Mr.Gurumoorthy at the time of your recent visit to our workshop…

Please revert us for any further assistance/clarifications to the undersigned @ **********.

We assure you our best services always!

THANKS & REGARDS

*.*****
CUSTOMER RELATION OFFICER,
CMIL, ECR-CHENNAI

Tata Nano has a 4 year warranty period, when my 2010 Nano's clutch was replaced FOC (2 months ago, in 4th year), why did Tata Motors not take any note of the issue and rectify things on a timely basis for her? IMO rusting IS a major manufacturing defect, a whole batch could've been effected.

Now even a month after she reminded them that NANO came with a 4 year warranty, they've just remained quiet, asif they don't give a damn.

As of now, on my suggestion ^^she decided to register a complaint and leave it be for Tata Motors to take whatever step they like.

If they don't reply & if it spreads (like rust usually does), she'll probably not bother anymore & just get the panel changed and pay.
Tata Motors will probably lose yet another prospective customer - for her next car(s).

What a way to treat customers!

Any suggestions?

P.S. : After my experience with my cars' last service, and after having this witnessed such issues & A.S.S. attitude, I've been very careful advising people to buy from Tata Motors and always mention the caveat that, come what may, they should be ready to be with the car during service.

[kkg]

I have similar rusting problem in exactly the same areas in my dec 09 manufactured Nano. This surely is a manufacturing defect and your friend has every right to get it sorted FOC.

I got my whole bonnet changed in fourth year, however I made the complain of the rust in second year itself.

[Rehaan]

Originally Posted by alankar_7

If the fan is not "ON", then after ten minutes of drive the car stops with engine dead and does not start for next five minutes

This sounds exactly like an overheating problem.

Originally Posted by alankar_7

it was related to disconnection due to rats, now the car is running ok.

My guess is that the wires to the radiator fan were cut by the rats.

Glad you got it solved!

cya
R

[shifu]

Originally Posted by GrammarNazi

Its not about the cost, a Nano is quite light on the pocket, so most things are acceptable, but being treated unfairly is NOT.

Now even a month after she reminded them that NANO came with a 4 year warranty, they've just remained quiet, asif they don't give a damn.

As of now, on my suggestion ^^she decided to register a complaint and leave it be for Tata Motors to take whatever step they like.

Those pics are shocking.

This shouldn't be taken lightly. Given that she is still in the 4th year of warranty, she should raise a stink. Use the press and social media. Threaten the service center that you would file a case in the consumer court.

[GrammarNazi]

Originally Posted by kkg

I have similar rusting problem in exactly the same areas in my dec 09 manufactured Nano. This surely is a manufacturing defect and your friend has every right to get it sorted FOC.

I got my whole bonnet changed in fourth year, however I made the complain of the rust in second year itself.

Originally Posted by shifu

Those pics are shocking.

This shouldn't be taken lightly. Given that she is still in the 4th year of warranty, she should raise a stink...

Definitely!

Thanks guys, Update :

After not hearing back from Concorde for 2 weeks despite sending them 2 mails, I forwarded the thread to Tata. I got an immediate response from them, saying that they had referred the case to their Chennai people to take immediate action. I received a call from Concorde, informing me that they would be replacing the bonnet, that it did not really come under their area as my car was soon to be out of warranty (funny, coz AFAIK the warranty is upto Feb 2015). Anyway, they will be picking up my car tomorrow morning, and will be returning it after 3 working days. Do hope it is the final happy end to this story!

I guess the issue would be resolved soon!

Good stuff Tata Motors!