![]() | #196 |
BHPian ![]() | ![]() Hi RV good to see the Civic in great shape and fantastic picture there under the flame of the forest. With regard to the bonnet release, 1 month is a long time not to look inside to check for vital fluids and other parts. Please consider either visiting Honda service or a trusted local garage at least to release the hood lock. How many KM's have you munched in the last 1 year? Drive safe and have fun. |
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![]() | #197 | ||
Senior - BHPian | ![]() Quote:
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The Civic has been with me for 1.5 years now and I have covered around 11,000 km now. Needless to say, I have enjoyed every bit of it and continue to do so. | ||
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![]() | #198 |
Senior - BHPian | ![]() As if to compensate for a subdued few months, there were a couple of long drives in quick succession and a couple more planned. A beautiful drive along the ECR to Pondicherry in the second week of October and yet another drive to Trichy the next weekend in the NH45 that my car calls home. In the middle of these two drives, I thought it was wise to get my service done. My points to the SA while handing over the car were * Periodic 45,000 km Paid Service * Replacement of Engine Oil * Check all 4 brake-pads * Check the AC ducts as I observed vapour coming out of them on a couple of occasions & * Check the under-body for any damage, courtesy quite a few scraping sessions The brake-pads were declared fit for usage atleast for the next 5000 km and the under-body was clean with just minor dents that doesn't need a repair. As requested, AC Ducts were cleaned and disinfected too. Oil Filter was replaced along with a couple of clips and a washer drain that were fitted as they were mysteriously found missing. Total Charges: INR 3,361 So, the message is clear. Treat the car with respect and it returns the favour by not burning a big hole in your pocket. Next comes a surprise that's probably not a surprise, atleast for owners of Civic including me. I was sort of prepared for this going by the growing number of instances of engine bed problems in Civics around the 40,000 km mark. Though I started feeling mild vibrations in the first and reverse gears which sort of increased over the past few weeks, I never bothered to point this out to the SA before the service. The SA promptly found that out and mentioned that the engine bed needs to be replaced. Thanks to Team-BHP, I insisted that the part needs to be replaced free of cost and the SA accepted it stating that it is indeed a manufacturing defect. But the part wasn't available on stock and I was shocked that Honda is sitting on a pile of back-orders for the engine bed. It seems there are a whole lot of Civics on road that needs their engine beds to be replaced. I have got this typed in the invoice too and am waiting for a call from the dealership once the part is shipped to them. When I received a call from the dealership for feedback today, I reminded the lady about this point again. Apparently, the part hasn't arrived yet and she has promised to ask the SA to call back once it arrives. Let's see whether they call back or I am forced to go back to them for this. |
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![]() | #199 |
Senior - BHPian ![]() | ![]() Glad to know you will be getting the mounts replace free of cost.What about the bonnet lock did you get it fixed ? |
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![]() | #200 |
Senior - BHPian | ![]() My bad, I missed it Sumeet, thanks for reminding me. During the joint pre-service inspection of the car, the hood opened after a few times. At first, the SA couldn't open. Then, he bent over and peeped through the gap, pulled the lever with one of his fingers and it opened. Subsequently, I am able to open the hood normally too. |
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![]() | #201 |
Senior - BHPian ![]() | ![]() Also is it possible for you to post pics of the gap between the mounts so that it could help others identify such issues easily. thanks man |
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![]() | #202 | |
BHPian Join Date: Nov 2009 Location: chennai
Posts: 509
Thanked: 185 Times
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Which dealer did you go to? | |
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![]() | #203 | |
Senior - BHPian | ![]() Quote:
My car has always been serviced by Capital Honda, GST Road. I am happy and satisfied with them. | |
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![]() | #204 | |
BHPian ![]() Join Date: Jan 2010 Location: Hyderabad
Posts: 312
Thanked: 1,651 Times
| ![]() Quite surprising to hear that they agreed to replace an engine mount for free. Which mount was this? I have gone to Capital Honda,GST road once for a routine service and was more than satisfied. Quote:
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![]() | #205 | ||
Senior - BHPian | ![]() Quote:
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http://www.team-bhp.com/forum/long-t...ml#post2352049 That Capital Honda has agreed to replace it free of cost isn't really surprising Bhuvan. I heard many dealers across the country are doing that. Yup, these guys are quite good but I will wait until they honor the commitment they gave me on this engine mount issue. Keeping my fingers crossed! | ||
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![]() | #206 |
Senior - BHPian | ![]() It's been two months now since Capital Honda in Chennai told me that they will inform once the ordered engine mounts have come. Subsequently, there were two telephonic conversations, one initiated by them for getting the service feedback and the other one by me to know the status of the engine mounts. On both occasions, I reminded them of this and got an assurance that they will revert. I don't think they will do so now and I am planning to talk to them tomorrow about this before the issue gets any serious. Of late, I have been hearing many bad experiences about Honda dealerships across the country. Though I haven't been involved in one (I still wouldn't declare this engine mounts issue as their problem), are their standards reducing below the industry average? Weren't they supposed to be one of the best in these aspects? The Civic, meanwhile, is happily munching miles across Tamil Nadu. Yet another drive to Trichy and many temples in and around Kumbakonam was done very recently. Apart from the strictly average ride quality (I observed that even a Figo rode better) and a couple of minute rattles in the left side of the dashboard, everything else is going fine. I want to get rid of those rattles but not sure how to approach and zero in on where they actually come from. I have tried the trick of emptying the glove-box but the rattle still remains. Opinions are welcome. |
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![]() | #207 | ||
Senior - BHPian ![]() Join Date: Oct 2007 Location: Hyderabad
Posts: 1,018
Thanked: 188 Times
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There is this old case from a few years back of a friend of my father's. Uncle had bought a 10th anniversary special City and the music system conked off within days. HASS replaced to replace it within warranty. After a lot of hand-wringing they "agreed" to lift the unit from another car (!) and fit it to his. Needless to say, he declined and ultimately paid a princely sum to get a replacement unit. Imagine. 10th anniversary special edition car. In warranty. And you pay to replace a part that should never have conked off so soon. Quote:
A few minor or occasional ones remained. They advised me to not go in for a full dashboard remove and refit unless it got really persistent and bad. Over time, old noises died out, new ones originated but only temporarily and eventually - 31000 kms and ~2.5 years later - it's all silent from the in-car plastics now. This is quite surprising because on the whole, roads in Hyderabad are smoother than the ones in Gurgaon. So I have no idea how the minor/occasional squeaks and rattles vanished in my car's case. Regards, spadix | ||
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![]() | #208 | |||||
Senior - BHPian | ![]() Quote:
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Very rarely do I get a chance to be a passenger in the car. Most of the times, I drive and, when I drive, I observed that these rattles came from LHS of the dashboard. Having said that, the rattles crop up only when I go over a broken patch of tarmac (highways) or potholes (in the city), the car is super silent otherwise. Quote:
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![]() | #209 | ||
Senior - BHPian ![]() Join Date: Oct 2007 Location: Hyderabad
Posts: 1,018
Thanked: 188 Times
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Some of those rattles took 2-3 visits by service personnel to my home/office and 2-3 visits by me to HASS to finally vanish. I still hear odd sounds from the suspension that HASS either refuses to believe exist, or brushes away saying even new Civics have the exact same sounds (yeah, right!) or blames the roads and just asks me to live with them! Quote:
There was in particular this one mechanic who spent nearly half a day on my car (this was in Hyd). He couldn't fix the issue eventually but he felt pretty impressed with my attention to detail and persistence, and said issues like these make him want to stay in this business. So he said he didn't mind losing half a day's work (these guys are paid based on their throughput) if he could just get to work and fix issues like this, because that's how he will learn and grow in the long term. So he was hoping that all customers are as nit-picky as I was and ensured even the smallest of issues were found and fixed. Quite impressive, and rare, for someone at that level to be speaking that language! Regards, spadix | ||
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![]() | #210 |
Senior - BHPian | ![]() Hello everybody, I just returned last night from a 1800 km road trip to Kumarakom, Thattekad and Munnar. Having planned the dates for this trip (29-Dec to 02-Jan) well in advance, the car gave us a scare to spoil the entire trip as the AC conked off the day before our departure (28-Dec). It had happened to me once more than a month back, but the AC started working after some 15 minutes and I totally forgot that incident until this time, when it failed again. This time too, the AC worked perfectly well when I took the car to the dealership for rectifying the problem. After explaining the problem and asking them to check the system, I was told that two relays have become weak because of which the compressor clutch isn't engaging at times. As with most other parts for the Civic, they didn't have these relays in stock and wanted 2 weeks to source the relays from Honda. I was desperate to make this trip and didn't want to cancel or postpone. I spoke to other dealers in Chennai and even in Trichy (Capital Honda is right on the Chennai-Trichy Highway) and Madurai (I would have to take a detour from the planned route), but none of them had the relays in stock. Finally, I took a gamble and went ahead with the trip. The AC worked perfectly until I entered Chennai yesterday. It again stopped working from the outskirts of the city. I am planning to get it resolved quickly and will post more details upon fixing it. Apart from the AC which was constantly troubling my mind, the remote key has stopped functioning and I was forced to take the normal key for this trip. The Honda dealer is quoting Rs.7000 for a new remote key. Are there any chances that I will be able to get this done outside (in and around Chennai only) as I personally feel this is a rip off? There are full central locking systems available for around Rs.4000 and here is Honda charging twice the amount for a spare key alone. I know Civic is an entry-premium car but I still think this cost is very high. |
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