23rd February, 2013 - 25000 Kms service
TB II had clocked 24842 kms on the odo and since my schedule was going to be very hectic & tight for the next three weeks, I decided to get the 25k Kms service done though still 158 kms short of the mark.
Called up Ravinder (my SA at Sterling, Gurgaon) and fixed the appointment for today at 9 am. The day was cloudy, raining & generally damp. Made to the ASC by 9:17 and found Ravinder waiting at the entrance gate itself. Immediately the job card was created and the car was booked under some mega-camp that M&M was having for vehicle owners. That would entitle me to some discounts on the labour & parts.
This was the fifth & the second paid service. According to the service manual nothing was to be changed or replaced at 25k Kms. Only all systems were to be inspected or cleaned as required.
But I insisted on an engine oil change, oil filter change, air filter change and brake/clutch fluid replace. I also specifically told them not to wash the car. Ravinder wrote - "customer demands this service" on the job card and the vehicle was wheeled into the bay. It was the same bay as in the last 4th service and the mechanic too the same - Rakesh. I seem to have an affinity for this name..

My long-standing FNG also is Rakesh.
The work started almost immediately; truck was ramped up, oil drained, filter removed and new one installed, air filter replaced, brake/clutch oil replaced and front brake pads removed, cleaned with emery paper and refitted. Underbelly inspected and some nuts & bolts tightened. The truck was lowered, engine started, brake bleeding done & brake-oil topped up.
The clock read 11:40 am. All the required job had been completed and a post service TD was to be done. I insisted on senior test driver Anil and we went on a drive. Came back and Anil said all systems were on the go. Time for billing. Settled the bill in cash and was out by 12 noon.
Overall a very satisfying experience. Am I getting swayed or my opinion about the ASC is changing? Not yet..not yet. Waiting for the warranty to get over.
The damages:
1. Foam Air Cleaner********* Rs. 489.67
2. Oil Filter************************ Rs. 145.93
4. Maximile Engine Oil** Rs. 1651.46 (6.5 ltrs)
5. Paid Service (without washing)*********** Rs. 1800.00
6. Consumables*******Rs. 200.00
7. TVS DOT4 brake fluid (2 ltr)******Rs. 193.40
8. Various taxes**************** Rs. 668.04
9. Labour for Brake/Clutch fluid replace***Rs. 700.00
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Total*********************************** Rs. 5848.50
Discount**********Rs. 409.02
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Grand Total********************** Rs. 5439.48
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The negatives:
Koncept NOIDA charges Rs. 1600 for paid service without washing. The variance in rates is something that I can't understand.
Rs. 700 as labour for changing the brake/clutch fluid is atrocious to say the least.
The way the brake & clutch fluids were drained was absolutely shocking; I had expected that the brake fluid shall be drained totally by loosening the bleeding nut at the wheels and pumping the pedal. Instead the brake fluid reservoir was drained by the siphon method and fresh oil poured in.
Not done..
The correct method, according to me, should have been as under:
Loosen the bleeding nut at any of the front wheel and vigorously pump the brake pedal to let the old brake oil out. Repeat on all wheels. Then pour some fresh brake fluid and repeat the above process to completely remove any residual old fluid and also clean the brake lines.
Pour fresh oil in the reservoir and bleed the system to remove any air bubbles trapped inside.
Similarly the same should have been done for the clutch system, but due to a design change it is not possible in the new generation Scorpios. So, the siphoning method is sort of acceptable.
Overall Happy Bull, Happy Owner. p.s. tried ringing the Happy Bell, but it wasn't working.

Probably Sterling is not bothered.