Booked a Hero Xpulse 200 in Sept, still waiting for delivery

Hero MotoCorp launched the Xpulse 200 4V in October & with my consent, the booking was converted for the new model.

BHPian shaikhmimran recently shared this with other enthusiasts.

The Hero Xpulse 200 4V was launched on October 7, 2021. It has been many weeks since the much-awaited motorcycle was made available. Or was it?

I booked the Xpulse on 6th September at, perhaps, Hero's largest dealer in Bangalore - Sai Hero. However, there was a waiting period & I understandably didn't get the bike. Then the 4V was launched & naturally my booking was converted with my consent for the new model. As per the dealer, I am now first in line to receive the vehicle.

As per my last call to the dealer, I was told that there had been no dispatches to any southern states since launch and the motorcycle will be made available in Jan'22 or Mar'22. This takes the gap between the launch and availability to a whopping 3 to 6 months! Be it a launch strategy to test out the bike in certain geographies or a result of the ongoing semiconductor shortage, this leaves a lot of unanswered questions.

Why is a mass production 200 cc motorcycle from India's largest 2W maker not available in South India? I am yet to see a single bike on Bangalore roads.

If Hero knew how the supply situation would be tight, was it fair to its customers to go ahead and launch the motorcycle which cannot be supplied?

Why has no one from Hero put up a public update or one on one communication on the supply situation to their waiting customers?

As an enthusiast motorcyclist & staunch supporter of affordable adventure motorcycling, I am utterly disappointed with the experience.

Here's what BHPian AtheK had to say about the matter:

We both are in the same boat, though I consciously decided to pick the bike in 2022 so pushed my decision to book the bike, and if it is available by Jan 2022, it will be great.

That said, I concur with your view. These days all launches have generally become a farce, sad to see Hero going the same path. Hopefully, the bikes will come by Jan and not March.

Here's what BHPian SoumenD had to say about the matter:

Yes, there’s no supply to South India. There’s this video on YouTube where a guy travelled all the way from Mangalore to Gurgaon to get his Xpulse 200 4V. Being there first is a race on YouTube these days for gaining traction on the channels, probably, that’s why the guy took all the pain.

Here's what BHPian neil.jericho had to say about the matter:

Quite an appalling situation! What I have heard is that the deliveries in Kerala might begin only by the end of December 2021.

Check out BHPian comments for more insights and information.