Got my Triumph Speed 400: Delivery experience & initial impressions

The seat will need some getting used to as i felt a bit of discomfort after an hour and half or so.

BHPian pratik_terni recently shared this with other enthusiasts.

October 4th - I had been talking out to my SA from at the dealership for an update on my bike's delivery, as he had handled my booking. On Wednesday, he mentioned that he'd prioritize the delivery for me since it's already been 3.5 weeks.

October 7 - After not being able to talk to my SA for 2 days and due to lack of updates, I submitted a complaint on Saturday through the Triumph app and through the link shared earlier.

I received a call back the same day and got to know that he also quit due to personal reasons. The lady assured me of an update on the same day, but I did not get a call back, which wasn't surprising any more.

My insurance was done within 30 minutes of the call. They did not reach out to verify any details being entered. They had the bike in their “yard” and started with the processing only after the complaint was submitted. According to them, due to the huge number of bookings, they weren't able to do it sooner and admitted that it was a miss from their end.

This is sad.

They managed to mess up my email address in the insurance as well.

October 8 - Received the Vaahan OTP and RTO call happened on the same afternoon. Tried calling them for next steps but no one answered.

October 11 - Tried calling the lady again on 10th a couple of times but she did not answer. I finally managed to talk to her on 11th and she said she had requested the RTO guys to handle my bike's registration on priority so that she could try and have the bike delivered by end of the week.

October 13 - Received the confirmation SMS from RTO with the registration number.

October 14 - Tried calling her again a few times to understand the next steps but again, could not get through. I was now getting restless as it had been more than a month now after making the full payment.
I finally walked into the showroom in the evening to see a few other angry customers waiting for their bikes to be delivered. This is when I interacted with the current delivery manager and also got to know that she was on leave that day. He stated that he was waiting for the number plates and assured me delivery on Monday (October 16th).

October 16 - Received a message from the delivery manager that they are expecting a delay and the plates would reach them the next day.

October 17 – His phone was off and got to know from my SA  that now the delivery manager was on leave. Got a confirmation that the plates had reached them but the bike hadn't. The bike was still at their infamous “yard” and it was on it's way to the showroom. Delivery was promised for October 18th.

October 18 - Called my SA again and she was expecting the bike to reach the showroom from the yard at 5 p.m. After multiple follow ups, received a confirmation from the SA at 6 p.m. that the bike had reached them and was ready for delivery.

I reached there at 6.45 to see that the bike was not cleaned properly. The chain had rust marks even before delivery. The gentleman cleaning the bike was not at all happy with me and wife pointing out at that the bike was dirty everywhere. He did clean the bike as a huge favour to us.

After visual inspection of the bike, we went upstairs to check the documentation. The documents had the following errors:

• My name was mentioned incorrectly in RTO tax receipt.
• My Father's name was also incorrectly mentioned.
• The building name in my address was incorrect.
• My email address in insurance document was also wrong.

My delivery manager said he will raise a correction request asap, which should then reflect on the Vaahan portal. But for correction on RC card, I will have to wait for the card to first reach me and then I have to initiate the correction request through him.

A sales rep then walked us through the features of the bike quickly, we clicked a few photos and the rep then moved the bike outside to spray the chain to rid it of the formed rust.

The bike was officially handed over to us.

The team helped us with the delivery on D-day. They were prompt to address any queries we had and assured for a quick document correction process.

I had also tried to call Renju a few times during these weeks, and he never answered.

This has already been mentioned earlier but these guys are overburdened with the huge demand that the bike has seen which is putting a lot of pressure on them, as a result the customers are facing delays. I feel bad for the chaps working at the dealership since the customers vent out frustration on them. The dealer should ideally recruit a few more competent people to help with this surge.

After completing the payment on 11th September, finally got the bike delivered on October 18th. The only good thing about the delivery was that we got the bike. There were a lot of delays and there are errors in the documents which I will have to keep following up on, for corrections.

Initial Observations:

• The bike is very nimble and fun to ride. I rode it very cautiously for the first few kilometres to make sure that 6k rpm mark was not crossed, and to get properly acquainted with the bike.
• The horn that initially felt meek on the test ride bike, felt sufficient now.
• The seat will need some getting used to as i felt a bit of discomfort after an hour and half or so.
• The headlight seems a bit weak. I need to check more on this.

Hiccups so far:

• The bike has shut off abruptly twice, once while starting from a signal and once while slowing down for a speed bump.
• At one point it failed to start and i had to try 3-4 times. This was a bit embarrassing since my colleagues were checking out the new bike.

Both the times, the symptoms were similar to what happens when there's bad fuel in the system.

I'll keep an eye out on this.

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