Honda City hybrid in workshop for 70 days: My car service experience

Bought the car believing that its a premium car with premium service availability, but saddened & frustrated.

BHPian jacobsam recently shared this with other enthusiasts.

As suggested by Kevinrevvz, posting my experiences with Honda Car services. Please do keep in mind that I am a repeat customer for Honda Cars India

I belong to a tier 4 city. Buying a hybrid itself is a lot questionable around here but the team-bhp influence keeps ticking you to new things. So with lots of excitement and joy, I bought a Honda City Hybrid ZX e-hev on 19th October 2023. Paid a huge premium over a normal Honda City believing that it’s a premium product with premium service availability.

Come 27th of November 2023, we met with an accident. Would get into the details of ADAS and its effectiveness later in another thread about it.

Immediately contacted the Service team and RSA team from Honda as it was part of the package. The vehicle was picked up by the RSA vendor and taken to the authorized service centre of the same dealership it was bought from on the 29th of November 2023. Subsequently, I received a call from the service advisor about the process and I gave the go-ahead. The insurance company were contacted and the process was initiated. The speculated time frame mentioned to me by Honda was around 25 days and I was ok with it. There was some delay by the insurance company and the dealership asked me to give a go-ahead to start the repair work irrespective of the pending approval which I did. In the meantime, I was informed by the service advisor that since it’s a hybrid, the Honda team is also informed about the parts requirement and they are in the loop of the repairs.

25days passed. Again, I started following up with the Abhikaran Honda, Indore and the service advisor told me that some parts were not available and the orders were also pending with the Honda Team.

Today 70 days have crossed. The service advisor is saying that the painting and all the requisite work are done except for some hybrid dedicated parts that are not provided by the Honda team. He is clearly saying that we have sort of repaired these parts and checked the car and it's running ok. Since he is still not getting clarity from Honda when the parts would be provided and this would delay the delivery more, he is suggesting to collect the car and use it till the parts are provided by the Honda which he doesn’t know when would happen.

This is a new car. Not an extinct one. Not an old car which is not under production but a car which is under production for the past year or so. Shouldn't there be a reasonable inventory of parts with the service provider or at least the car manufacturer?

I am saddened and frustrated by this kind of behaviour. Have sent an email to the customer service team and waiting for an update from them.

Please advise the future course of action.

Check out BHPian comments for more insights and information.