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Jeep Compass owner shares his poor service centre experience

They promised to complete the pending work by the evening & arranged a Fiat Aventura for me for the time being.

BHPian ramnaresh_2000 recently shared this with other enthusiasts.

Finally got a call from my SA on 25th that my vehicle is ready. I told him that I will collect it on 26th as I was out of town. Also requested him to keep it ready as I will have to go back to my town as soon as I take the delivery.

Reached Pride Jeep at 10:30 AM, the agony.

The rear quarter panel was not repainted even when my insurance gave a go-ahead. Noticed the scratches, they were not deep but I really was not in a mood to accept this.

Grease marks on door handles. 1000 bucks were charged for vehicle washing, now I have to clean the interiors all over again myself.

Called the service manager, no response. I then called the Pride GM Mr. Prem who responded that he was in a meeting and called me after some time. Shown him the approval email from Acko, and he called the body shop manager and enquired. We forgot, was the response I got. They promised to repaint by evening and arranged for a donor vehicle. Had to wait another 30 minutes as they were cleaning the donor vehicle. Fiat Aventura, what a machine. Was in love with it (a story for another time). Went home and waited patiently for an update.

As promised received a call from SA by evening that the vehicle is ready, they arranged for a driver to do home delivery and take back the donor vehicle. It was evening when the vehicle was handed over and it was dark so did not notice much.

The agony continues, noticed the repainted panel in the morning and I will let the pictures do the talking.

Masking tape was not used properly to cover the panel edges and the whole rubber beading edges are now painted red.

Immediately sent the pics to Pride GM.

The SA called me today morning, I gave him a piece of my mind. He asked to bring back the vehicle to the service center. I told him I already reached my hometown. He said they are planning some workshops in my hometown and they will get it rectified when they do the workshop. I have zero confidence in them.

Started looking at alternatives to Pride Jeep as my warranty expires in August, no plans to go with an extended warranty as the price has gone up from 38k to 60k.

I will also be escalating this to FCA, but again not many hopes from FCA as well.

Here's what BHPian abhi_tjet had to say about the matter:

From my personal experience, I will advise you to move on provided technical work is done as per satisfaction and colour is matched well. These service centers can’t do a decent job in painting, forget about the factory finish.

Here's what BHPian nibedk had to say about the matter:

Please go for an extended warranty. You never know what goes wrong and then repent later. Unless you plan to sell it over the next couple of years it's always advised to go for an extended warranty. I had the 5 years (3+2 extended) warranty for my Punto and in those 5 years, I don't remember spending a penny from my pocket on anything other than regular service and wear and tear parts. The only part I paid for was the starter motor which conked off in the sixth year after the warranty had expired. Everything that broke down during the warranty period was promptly replaced.

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