Maruti Suzuki Rewards app: MSIL reward points not getting updated

I earned 359 points after getting my Maruti Ciaz serviced. I was told that they would be added to my existing points within 48 hours.

BHPian jigar1791@gmail recently shared this with other enthusiasts.

Background

My MSIL App shows a total accrued reward points count of 344

I had given my Ciaz for its annual service on Dec 25th, 2023. Upon service completion and acceptance of vehicle and closure of Job Card in MSIL's DMS, I received a message saying 359 points have been added to my reward bucket.

If we refer to the 1st image, the updated points count is shown as 225, whereas the SMS I received mentioned 359 - I haven't redeemed any points in my last service - not sure where is the mismatch and whom to believe (359 in SMS or 225 added to the current points)?

However, upon checking the App, the 359 reward points haven't been added to the final total as seen in the attached app screenshot.

The SA had assured me that these reward points would get added to the total within 48 hours, but that hasn't happened (I was sure he was just to end the conversation with that 48-hour refresh cycle). However, since it was the ASC's closing time, I didn't prod further and took an exit.

To get an update on this, I tried searching for MSIL's support channel, but couldn't find one in the App. How can I ensure the reward points are updated to my previous total, taking the final count to (344+359) 703?

Any action items for me to get the same updated?

Thanks.

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