Mercedes-Benz dealer goes above & beyond to fix my friend's C-Class

Thanks to their efforts, the C200 is back in my friend's hands in pristine condition and he is enjoying every moment driving his dream car.

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Update on the C200

As with every love story, a happy ending just feels right. The same is the case this time around, with the lead actors being a C200 and MB Coastal Star, Kochi. The previous few posts had highlighted the problems that had cropped up on MY23 C200, which snowballed into issues that needed substantial effort to sort out.

As of today, the C200 is back in my friend's hands in pristine condition who is enjoying every moment driving his dream. MB Coastal Star really stepped in and delivered, especially Mr. Shankar M, Branch Head, Customer Services, the only constant in this whole episode, who pulled no stops in getting the issues plaguing my friend's car sorted.

The initial problem of a recurring noise from the B pillar was solved by an expert, Mr. Praful, from MB India, who was flown in from the Chakan, Pune plant for this specific issue. He diagnosed the problem promptly, and the noise from the B pillar was put to rest.

Another person involved from the get-go was senior technician Amal, at MB Coastal Star, for his technical inputs in fixing the rear seat.

Owning a luxury car is a dream, a dream which invariably is never handed on a platter to most of us. It takes a lot of hard work to get there. Now once you are there, it just kills you when you have problems and the very people who wooed you for the sale just act deaf to your problems and reduce it to emails back and forth between the concerned parties.

Mercedes Benz is a brand that has a massive recall. Amongst the vast majority, the benchmark for a luxury car is Mercedes-Benz, the buck literally stops there. Ownership experience has a lot to do with how your experience with the AD is, buying into the brand sets a certain level of expectation in terms of service and hospitality and how the AD steps in when things go south, and Mercedes Benz India walked the talk. Being part of the brand means you will be listened to.

Mr. Shankar and his team at MB Coastal Star more than delivered. They went above and beyond to get the issue resolved, from flying in an expert to diagnosing a noise to replacing seats which was a logistical error, they have spared no expenses and effort, they value my friend's relationship with them and have earned my respect in the process. I have read horror stories on this forum about ADs just giving up on the customers and their beloved machines.

Amongst this gloom of horror stories, I see a silver lining and would like to shine the spotlight on a real star, MB Coastal Star, their people and the way they deal with their customers. Thank you, MB Coastal Star.

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