My Maruti S-Cross interior parts deteriorating after just 1.5 years

My 2020 S-Cross has done just 13,000 km and is still under the 2-year warranty.

BHPian PaddleShifter recently shared this with other enthusiasts.

I just became a victim of this infamous interior plastic quality.

Car: S-Cross 1.5 Petrol, October 2020.

Parts broke: Glove box lid, Front armrest.

My October 2020 S-Cross has done just 13,000 km in 1.5 years and has undergone 4 services (the first paid service was done last week). The car is still under two years warranty. I will be shooting a feedback email to Nexa tomorrow.

Glove Box Lid

After I brought my car home from service (and MGU replacement), I observed that the glove box lid comes down fast when opened rather than a smooth damped opening. I inspected it during daylight the next day and found that the dampener hasn't been reconnected. Today, I found some time to spend with the car and I just realized that the male part where this dampener dock has broken so maybe that is the reason it was never connected.

Front armrest

While coming back to my workplace a day after getting the car serviced, I opened the glove box and the pull-type lock came in my hand as its plastic broke. It is so disappointing because the car has seen 80% usage on the highways due to my nature of work. I have carefully reinserted the pull-type lever back in its place and it is barely holding the armrest so as not to trigger my anger every time it creates vibrations.

Update: The service centre told me that since the parts are broken, they won't be covered under warranty. I asked, “so can I replace any other part under warranty that is not broken?” The lady just laughed gently and we left this conversation here with I being not interested in making anyone understand over a few thousand (6k for both parts).

I will fix these myself as replacement parts may also not last very long based on my experience. For other parts costing a few hundred, I will opt for replacements if ever they break.

Learnings: What is the use of a warranty, dear Maruti? Can’t a manufacturer own up for at least 20,000-30,000 or 2 years of usage by a customer?

Here's what BHPian Leoshashi had to say on the matter:

Sad to see this. If you are sure this isn't related to any rough usage/abuse, escalate, and be firm yet polite that you aren't satisfied with this. The workshop may try to brush it under the carpet, saying it's not covered. But you will have to hold your ground and escalate to TSM. It may take time, but be firm. In summary, make sure your voice reaches MSIL, who in turn is very much active to fix things for customers' happiness, even if it's not covered under warranty. I am recently in the same process of replacing a huge part of my XL6, which had a minor issue, but I was unhappy about it, and Maruti has approved that part only for customer satisfaction. Another incident happened recently where they changed tyre damaged due to my brother's negligence, under goodwill warranty because the car was a week old. We never asked for it, but they did it anyway.

The glovebox is cheap, but for the armrest, you will have to change a significant chunk of the centre console which costs Rs. 4800.

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