My Nissan Magnite leaves me stranded twice: No fix in sight

The friend travel outstation as well as drives long distances for work, and he is now terrified that the car will give up on him without notice.

BHPian SS-Traveller recently shared this with other enthusiasts.

Our neighbour, also a close friend, is bothered by the unreliability of his non-turbo Magnite. Registered in February 2023, the car lit up its dashboard lights like a Christmas tree, the first time in August 2023, and again in early January. The first time around, the Nissan service centre (Youwe Nissan at Okhla, New Delhi) returned the car after resetting the error, and no other action. In January, they cleaned the injectors, reset the error and returned the car, without pinpointing why the problem happened.

The friend travel outstation as well as drives long distances for work, and he is now terrified that the car will give up on him without notice. Both times that this error happened, the car went into limp mode first, and later refused to start, leaving him stranded - and he had to call in a flatbed truck to transport the car to the service centre.

The following is the body of his email to customercare.nissan@email.nissan.in dated 9th January 2024:

The Customer Service Team,

Greetings,

I am writing this mail with great dissatisfaction and shock due to extreme issues I have been facing with the car.

I bought a Nissan Magnite with great expectation and excitement considering the big brand name.

I bought the car last year in February 2023 and hoped for a hassle-free and stress-free driving experience,

But to my shock I started facing problems within the span of 6 to 7 months of buying the car.

On 30th August 2023 all of a sudden the car stopped working by showing all caution and warning lights, due to which my family faced great issues, especially my father as I bought the car for him. The car had to be sent for maintenance and thinking it to be a one-time issue I let it pass by and got my hopes high again when the car was returned back after the maintenance. But it seems like either there is some problem or manufacturing issue with the car or the maintenance done on the car was not conducted properly because to my disbelief the same issue of all the caution and warning light appearing happened again last week (05th January 2024). My father, who is a senior citizen, was coming back from his work and the car started giving problems midway home. It has made our life very difficult as we are unable to use the car and my father is unable to attend his work. It has also put a fear of constantly worrying about the car which can stop working anywhere. Such kind of issues are not expected from a newly bought car from such a big brand name. Facing the same issues again and again in a short span of time has put a lot of stress on me and my family. I’m writing this complaint on a serious note as when a customer purchases a car he/she expects it to drive hassle free and hope for the company to give good service for many years.

It is totally unacceptable that a car from such a big brand name keeps giving issues rendering the car unusable. Taking the car to maintenance after everytime we face this issue is not a solution nor I am looking forward to facing these issues again as it keeps the safety of my family in doubt. I request you to kindly look into the matter and give a solution as I am done with it.

Looking forward to timely and correct actions.

Thank you

What is happening here? Anyone has any idea how this problem can be permanently resolved? Whom should he write to at Nissan, to take care of this?

Pictures from August 2023:

Pictures from January 2024:

I can see madmax_rak suffered a similar issue below...

This was the one that had caused me a lot of problems to me...

... "Check Anti-Pollution System" error started showing in the meter console.

...They did not find any issues. The service advisor was saying it could be due to some loose connection, and this error usually indicates some water content in the exhaust . But they could not find any issue in the exhaust either. However, since the error was cleared...

...the same error started displaying again. I had called the service advisor again and he was clueless. He was saying that since it is not related to the engine, this won't be a problem for driving the car. But I was not convinced to go ahead as I will be travellingwith my family and never want to get stranded in an unknown place.
...the error was displayed on the screen.

Read BHPian comments for more insights and information.