Service centre burns my Mercedes C200's seat: Frustrating experience

They haven't been able to fix the rattling issue that I reported and on top of that, burnt the rear seat of my brand-new car.

BHPian Air_Kerala recently shared this with other enthusiasts.

My friend, who is an owner of a MY23 C200, is facing persistent niggling issues with his car. A rattling sound is emanating from the area around his B-pillar and his dashboard. The car was with the service team for 14-plus days, as part of identification and rectification of the said noise. The car was returned, but the noise returned promptly, the very next day.

In the meantime, they managed to burn his rear seat while the car was at their service center.

The service centre accepted the mistake and proposed to repair the rear seat, but we insisted on a full replacement of the seat, to which they have agreed.

His car was delivered to him on March 23 and had already spent a good two weeks with the service center. He is at a point where he is supremely frustrated with the service team and wants to escalate this issue because the car has spent more time at the service center than at his hands and yet no lasting solution has been found.

Members, how should we go forward from this point? Should we:

• Change the dealership and wing it so that the new dealer can sort this out
• Escalate this matter by getting MB India management involved

If it is the second option, kindly provide a contact for the relevant person.

Peace

Here's what BHPian Akshay1234 had to say about the matter:

I would change the dealership, and escalate to MB India. Sometimes finding rattles can be quite a difficult job, but how a seat was burnt? That is something which shows negligence.

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