TPMS change on my Endeavour: Outstanding experience with Ford service

I had driven up there in the morning to check if they had the tire sensor, and if not, they order for it.

BHPian Rajain recently shared this with other enthusiasts.

Guys

For those around Bangalore here is something I felt I must share.

In one of the recent long drives I got a flat and the roadside puncture guy found a faulty air value (TPMS was getting activated). And the puncture man while fixing the tire broke the tire pressure sensor defunct.

The TPMS kept showing malfunction on the screen and I had to get it fixed. Regular tire shop - Madhus and Tire Empire said cannot fix it and take it to Ford. I have not been to a Ford service centre in more than an year and never in Bangalore. Here is my experience of JSP Ford at Hosur Road today.

I had driven up there in the morning to check if they had the tire sensor, and if not, they order for it. Turns out they not just had it, they were ready to do the job immediately. I met Prathap (service manager). The team at JSP was super. They were confident, they were polite, knew the job - told me half an hour and fixed the stuff within 20 minutes. I was informed that parts are easy, there has been no disruption on parts for Ecosport, Ford Endeavour and Fiesta. For Ikon and Fusion they need 2-3 days and the parts come. This was very very reassuring.

Overall, besides the parts, I can also add that the place was spic and span, the toilets were cleaner than a 5 star hotel, tea coffee and basic snacks were easy, customer lounge had magazines, channel TV, neat clean sofas, and AC working. The service advisor updated me 3-4 times, the cost was within estimate and the job was done within half an hour.

There was spring in the feet of the staff that worked there and the energy everyone had was top of the line. Not once did it look like a workshop of a car company that closed. In fact there was even a Ford Mustang getting serviced there and I was informed that parts of the Mustang is also no issue.

This whole experience really stands out like a Toyota or a Maruti and Hyundai experience.

I would rate an overall service experience at 10 out of 10 at JSP Ford, Hosur Road.

Cheers

Rajain

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