Five BPCL fuel pumps will provide diesel in 20-litre jerry cans.

Bharat Petroleum Corporation Limited (BPCL) has launched a doorstep delivery service for diesel in Delhi.

Five BPCL fuel pumps will provide diesel in 20-litre jerry cans to housing societies, hospitals, malls, banks, construction sites, mobile towers, farmers, educational institutes and small industries.

BPCL has partnered with Humsafar India - a Delhi-based start-up for doorstep delivery of diesel. The service is called Safar20.

Safar20 aims to ensure a hassle-free supply of the fuel directly to end-users and also avoid unnecessary fuel spillage, unsafe handling, and/or pilferage. Each jerry can is PESO approved and gets a seven-wire seal with a unique number.

Volkswagen has launched its door-to-door aftersales service called Volkswagen Assistance in India. It includes small on-site repairs, breakdown assistance and service jobs.

VW has introduced a fleet of service vehicles that will provide service to customers within a 25 km radius of select VW service centres across India.

Volkswagen Assistance will be available at 60 dealerships across 45 cities.

Source

Tata Motors has announced that it is offering its Tata Care Mobile Service Van service at 42 locations in multiple cities. This service is designed to provide periodic maintenance services to customers on the go or those who are not able to travel to their nearest service station.

The mobile service vans are equipped with all the necessary tools as well as test and service equipment. The vans have on-board oil dispensers and waste oil collectors, pneumatic tooling, power generator / invertor, air compressor, washing equipment with eco wash kit, vacuum cleaners, camp table and chairs. The vans are also equipped with a telematics system with trackers to provide real time data to dealerships. The dealerships are then able to provide the location of the nearest service vans to its customers. 

Customers looking to avail this doorstep service can make their bookings online on the Tata Motors Service website. In addition to the mobile service vans, the online booking offers pick up and drop facility of the vehicle from the residence of the customer.

Tata Care Mobile Service Vans have been operational in 38 cities. Tata Motors has 575 service centres across India.

Toyota has launched "Service Express", a doorstep car maintenance service for customers. It currently covers remote areas of Rajasthan.

Service Express will provide all kinds of period maintenance services, be it minor or major repairs. Other services like 1 hour Express Maintenance, wheel balancing, wheel alignment and eco-car wash will also be offered. The company also plans to provide car care services including minor body-paint jobs.

In addition to Service Express, Toyota already has Mobile Service Vans for break down services and minor repairs.

Self-drive car rental company Avis India now offers free doorstep delivery and collection service. The company claims that the service will enable its customers to save time and money as they will not have to go through the hassle of picking up and delivering the cars. The service is currently available in Bangalore, Hyderabad, New Delhi, Noida, Gurgaon, Chennai, Mumbai, Pune, Kolkata and Kochi.

Adults with a valid government identification can book a self-drive rental car through the Avis India website or via a mobile app. Rental cars are available on hourly, daily, weekly and monthly basis. Other value-added services include GPS, complimentary Wi-Fi, unlimited mileage, option to add an additional driver, child safety seat and a car upgrade in case the selected car is not available.

Self-drive car rental company Revv also provides doorstep delivery and pick-up service.

The Delhi government is planning to start a doorstep service for documents like driving licenses (DL) and vehicle registration certificates (RC). Those opting for this service could be charged an additional fee of Rs. 50.

Applicants who wish to avail of this service will have to call a helpline number. Once an appointment is fixed, a 'mobile sahayak' will visit their home with a tablet to get the required online forms filled up. This service aims to assist those facing difficulty filling up the online forms, which are now mandatory.

Those applying for a new driving license are required to have a learners' license and will have to provide a passport size photograph. Upon submission of the online application, the applicants will be given a slot for the driving test, which will be conducted at the RTO. Once the test has been cleared, the permanent driving license will be delivered to their doorstep.

The process to obtain a transfer certificate (TC) will be similar. In this case, the applicant will have to submit the original RC, address proof of purchaser and PUC certificate. The transfer certificate and RC will be home-delivered.

Source: Times of India

Indian Oil Corporation (IOC) has launched a new fuel delivery service in Pune. A mobile dispenser will deliver diesel to your doorstep and it has been reported that the company is likely to take a decision on starting a similar home delivery service of petrol later. 

According to Sanjiv Singh, IOC Chairman and Managing Director, the service will initially offer home delivery of diesel, since it is easier to handle on a mobile dispenser. Meanwhile, proposals for a similar petrol delivery service have been submitted to the Petroleum and Explosives Safety Organisation (PESO) - the licensing authority. IOC is also evaluating different modes of distribution for the safe delivery of fuel.

In April 2017, Oil Minister Dharmendra Pradhan had stated that the government was exploring options for doorstep delivery of petroleum products to consumers with an aim to reduce queues at fuel stations. 

A Bangalore start-up called MyPetrolPump had started a similar service however it was suspended within days of its launch after PESO blocked delivery of fuel to the company sighting safety concerns.

Source: The Economic Times

Thank you to BHPian smartcat for sharing this information with other enthusiasts!

A consumer brand of ANB Fuels Private Limited named Mypetrolpump has started delivering fuel at customers' doorsteps.

www.mypetrolpump.com is an online platform through which you can pre-book/order refuelling at your location. Currently, the service is operational at select areas of Bangalore (HSR Layout, Koramangla, Bellandur, BTM & Bomanahalli & nearby at PIN codes - 560102, 560103, 560034, 560095, 560076 & 560068). The company will be expanding their service to other locations in the near future.

You can place an order by visiting the website or by calling on 7880504050. A free smartphone app will soon be introduced on Apple App Store and Google Play Store. At present, the Mypetrolpump is only delivering diesel and the minimum order should be for 20 litres. The home delivery charges are Rs. 99 for any order of up to 100 litres. Above this, you have to pay Re. 1 per litre above the fuel price. You can put in a request for frequent requirement of fuel and avoid ordering every time there is a need of fuel. Cash or POS machine payment by swiping cards are accepted as of now.

Mypetrolpump claims that it gets the fuel from authorized dealers of oil companies near the location provided by the customer. It also claims that the fuel is sourced only upon receiving pre-bookings from customers and does not purchase or stock fuel prior to delivery.

The Government of India has also been considering home delivery of fuel in order to minimize the loss of fuel and time while waiting in long queues at fuel stations.

GetMyPeon, an errand-running service provider, is offering a new service in Mumbai, in which, a customer can have his motorcycle or scooter picked up and dropped off for servicing.

The pick-up address can be a home or office or any street in Mumbai and the drop-off point can be a service center of the customer's choice. As far as the specifics of the servicing goes, the details can be mentioned in an email, which will be conveyed to the service centre or the mechanic.

GetMyPeon is charging Rs. 250 for a one-way pick-up and drop-off. If the client wishes to avail the return service as well, the charge is Rs. 400. This service is offered on every motorcycle or scooter that is being manufactured in India.

This service is expected to be helpful for those who find it difficult to take time off from their busy schedules for taking their vehicles for servicing and repairs.

GetMyPeon customer care no.: (+91) 98331 83385

Consistent Service Quality. This is one major pillar in Tata Motors's four pronged HORIZONEXT strategy for its passenger car business. Through the HORIZONEXT program, Tata Motors plans to revamp its image to one that is highly attuned and responsive to the car buyer's needs. After sales service, being a crucial aspect that makes or breaks the car ownership experience in the long term, will be given due focus in this strategy.

Also, the customer staying with the brand during subsequent purchases is largely determined by the quality of after sales service rendered previously. Dealers for their part make big money not just by selling cars, but also by dispensing service to cars already sold. In essence, after sales service is a factor that no car/two wheeler brand can choose to be laid back about, especially in the face of ever increasing competition.  

While industry leader Maruti Suzuki is known for its good after sales service, Tata car owners have often complained of inconsistent service experiences. Tata Motors's HORIZONEXT strategy plans to improve after sales service through a slew of measures at the dealership/authorised service center level. Tata Motors's dealership subsidiary, Concorde Motors, will lead the car maker's push for better after sales service. 

Team-BHP has scooped one such initiative. Tata Motors has modified Super Ace pick up trucks to serve as doorstep service dispensing vehicles. These pick up trucks will go to the customer's doorstep, either at homes or offices, for scheduled maintenance of Tata cars. A team of specially trained mechanics will handle the doorstep servicing of cars. 

By introducing the doorstep service initiative, Tata Motors is venturing into an area that has thus far seen players operating mainly in the luxury car and high end motorcycle space. For instance, DSK-Hyosung has a doorstep service initiative for its high end range of motorcycles while Suzuki too has a similar service initiative in place for motorcycles such as the Bandit, GSX-R and Hayabusa. Such doorstep service initiatives also exist for high end luxury and sportscar brands. If Tata Motors's Doorstep Service Initiative becomes a hit, many other car makers could soon follow suit.