Such a terrible waste of skilled labour time, shop floor time and customer time.

BHPian dileep recently shared this with other enthusiasts.

I've just come back from the 2nd free service from NEXA, Dehradun.

The experience was pathetic. I wanted the engine oil and filter changed and had called their store 3 days in advance to be assured that both would be available.

They hoisted the car to drain the oil and open the filter and then the appointed mechanic started looking confused. I saw him going back and forth from the car to the rear side of the workshop and calling several times on his phone. After about 45 minutes of this tamasha, I went up to him to ask what was the problem. HE DID NOT KNOW WHICH NUT TO OPEN TO DRAIN THE ENGINE OIL. Can you believe this - yes that is the level of training these folks have got from MSIL. Apparently, it's been through videos and online - but surely not knowing which nut to open is incorrigible.

Anyway, the mechanic went on to first open the oil filter (which I think is the wrong way to change oil) to make sure that I was telling him the correct nut to open. It's not so difficult to ascertain once you are under the car. Then he opened the nut to drain the oil.

While the oil was draining, I requested him and the Service Advisor to hasten getting the oil and oil filter from the store. The oil filter came promptly but the oil took another 40 minutes and my constant elbowing. The thing is that for the JIMNY (and maybe other NEXA cars) the oil is issued in a 3.5 litre can - unlike other cars where it is dispensed from a drum containing the same oil (0W16).

So, the oil change which should have taken 15 minutes took the chap about 2.5 hrs. Such a terrible waste of skilled labour time, shop floor time and customer time.

It was a nightmare to see them functioning at NEXA here.

Posting the oil filter and oil packaging - be sure to check these and see the workshop replace them with your own eyes.

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I gave them an "average" rating based on my experience and how carelessly they handled my Maruti Ignis.

BHPian sac23 recently shared this with other enthusiasts.

I have a 2018 Maruti Suzuki Ignis. Unfortunately, due to an accident, the car had to be given to a Nexa Service Center for accidental work (along with periodic service).

There were dents on the left side fender, doors, and mirror. The bill came close to 18K.

Even before the vehicle was delivered, I started getting calls about feedback for their service from Nexa. I never gave the review and waited for the delivery.

On delivery, they made me pay the bill before showing the car to me. The dent work done on the fender was not the best as the reflections of light could offer the deformity. Besides it was just a Rs. 1000 part and why would anyone do dent work on it?

Secondly, they had removed the door cladding from the car and threw it on the rear seat quoting they didn't have the required 3M tape. Also, it was an accessory and therefore it won't be fitted. That was understandable. Since there was no point in arguing with these people, I left. After all, this is what can you expect from a service offered by a budget service center!

Photos of the damages post service

On reaching home, I also found out that the vehicle had a lot of new tiny scratches all around which they hid using some rubbing compound. I knew that they would deny these if I told them anyhow. There was also a hand imprint on the bonnet of the car after someone touched the bonnet with putty on their hand.

I continued getting calls for the review from Nexa, I answered them one day and gave them an 'Average' rating. This is the only mistake I have ever made and the Hell Broke Loose!

I started getting multiple calls throughout the day from the Nexa dealer asking why I rated them bad and also what all are my issues. I told them my issues and they were offering a free wash and polish or whatever to make me give them an 'EXCELLENT' rating.

I said I was not going to come back there for this and besides my complaint is about how they carelessly handled cars in their service center resulting in scratches throughout the car.

These people can't take that for an answer and I continued to get calls from them every day for the last 2 weeks for their 'EXCELLENT' rating. I kept blocking their number and they kept calling from new numbers.

Later, I got fed up with this drama and gave up, I pleaded with them to stop calling me and gave them an excellent rating. They asked me to send a text to a WhatsApp number with the text, 'Yes, Excellent'.

I continued getting calls from their head office to reaffirm this for a few days to reaffirm. They also wanted me to give them the so-called Excellent rating!

Since when did corporates drown to such low levels? This is pathetic! Come on Maruti Suzuki India. This is not how you should conduct a customer feedback loop. I feel so disturbed by the whole ordeal. Earlier, they used to blame it on the service advisor and these service advisors used to call and emotionally blackmail us as if they would lose the job if we didn't give positive feedback, but this is a new low to me.

Here's what BHPian anjan_c2007 had to say about the matter:

That's an induced decision at almost a gunpoint. I read your ordeal thoroughly and feel you shouldn't have succumbed to their evil designs.

When they are so worried and so highly disturbed with an average rating, they need to have the gall to have better introspect their negligence and slipshod workmanship on your Ignis which earned them such a rating.

But as damage control, we hope your thread will create more awareness about the underhand tactics these NEXICANS adapt to stay in business. It would be appreciated if you could please name the ASC.

Here's what BHPian ninjatalli had to say about the matter:

No use ranting about it without taking any action. You should have stuck to your guns and stayed with your average rating.

First of all, name the dealership here. Put across the higher-ups (no need to mention service advisors) who called / harassed you for giving them a good rating. You could then share this thread with Suzuki customer care if you really want them to make things right. Else just forget about it and continue with your life.

Here's what BHPian BoneCollector had to say about the matter:

Maruti's feedback system is good if you give it directly to the company when they call from automated numbers. In your case, you shouldn't have succumbed to their pressure tactics. If you're not satisfied with the job, tell them on their face.

I once faced an issue post accidental repair and service, I left a stinker feedback. They had to run around to fix it. And that was the only Maruti dealer in my city at that time and I still go there. Now my work is done to near perfection.

In your case, you should have told them that they were wrong. They should first fix it and then take feedback. If they acted funny after that, you should have given poor feedback. And also told them that you'll report to Maruti. My suggestion is that you name the dealer here and also send an email to CRM Maruti. Then they'll start behaving.

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The most pathetic thing that I noticed at the service center on day 2 itself was the theft of petrol.

BHPian Sai Teja recently shared this with other enthusiasts.

Hi guys, this is Sai Teja here, posting for the first time on this platform. To give you guys a bit of my background, I am a recent graduate of Automobile Engineering(B.Tech) from a so called "esteemed institute" in Chennai. Sorry, just couldn't hold myself from taking a few potshots at them. So, speaking about the relevant things, we own i.e not me but my father, a 2006 Hero Honda Passion plus and a 2017 Baleno Delta. Obviously not an exciting garage, but I hope that it doesn't matter as what makes us be here is our love for these machines and the excitement they give us, whatever the size and segment they belong to.

The story of my internship dates back to December 2021. It was a requirement by our institute's curriculum to have worked in a real environment for 15 days and produce a legitimate certificate as a proof of that. So, me and my friend Bunty (not keeping him anonymous, we actually call him that way) got a bit over-enthusiastic and decided to work for 30 days. The time of November in 2021, not being too far away from the then recent lifting up of covid lockdown, made many service centers reluctant to allow us be a part of their setup. One might wonder why we weren't trying to get into something like a genuine manufacturing plant. The limitations of our location in Andhra Pradesh and heavy restrictions imposed during those days forbid us from being a trainee at any genuine manufacturing facility. At last we ended up at a NEXA showroom situated alongside the highway in Andhra Pradesh, and there begins our Internship, a very fancy word for what we were going to do in the upcoming month- sweat all day long, smelling the obnoxious diesel and it's fumes along with the scent of petrol at times and return home with greasy and oily clothes. I still wonder sometimes that Internship was too fancy a word for the work we have done, but nevertheless it helped get a few cars back on the road.

On the very first day, me and Bunty were assigned to work under two technicians. Both of those technicians were young, under 30 but they have been doing this work for the past 11-12 years each. The first job which I assisted on was the replacement of the steering rack on a 2016 Baleno. The early Baleno's did have a problem with the power steering system, which we ourselves have encountered with our 2017 model. However, I don't remember Maruti Suzuki issuing any recall but the service centers were surprisingly willing to change the racks when any issue with them was noticed and that too for free of cost. The issue of this power steering involved a noticeably heavier steering and squeaky noises from column at times. The noises could often be mistaken for poorly assembled interiors of the marutis, but the weight of the steering makes the driver to pin point the issue. So when I asked for a bit of detailing regarding this issue which we ourselves have been plagued with, the technician informed me that the assist motor was at times delivering bit too much torque to the rack, which grinded the gears on the rack and the advisable fix was to replace the rack (advised by MS india). After the disassembly of the older rack from the car, I tried to get a look of the older rack but it wasn't visible as it was well shielded and wasn't easy to break apart either. The new rack was fitted and the car was now good to go.

The most pathetic thing that I noticed there was the theft of petrol. When we arrived there, only one of the ten technicians was doing that. Unfortunately, I caught him doing that on the second day, only to watch him do so for the next one month unable to complain due to my inferior role and the begging we had to do to get to work there. So on that day I simply asked him how was he doing it, to which he replied something like only he had managed to do it pretending to be a genius, but he didn't explain what he was exactly doing. I always thought that the fuel injected systems are comparatively tougher to steal from as it would involve tampering with some electric circuits. Still curious (with no other intentions), me and my friend went to the technicians we were assigned to ask about how he managed that, thinking it was a common practice for them for to steal some. And to our surprise no one else knew about how to do it or how we was managing after all. We later came to know that he never took no more than a litre of fuel as it barely corresponds to any change in the indication and in the case that if there is any and the customer is vigilant enough to notice it, he would simply say that those were idling losses.

So, the question we asked our technician didn't create any ruckus, but everyone got to know the trick and now all were stealing in mass. And we stand guilty for for this misadventure of this unjustified curiosity. Here's how it is done, so save yourselves (only for Suzuki built vehicles) - the fuse box underneath the hood situated adjacent to the battery and in close proximity to the left upper strut mounting, has an array of fuses among which one of them belongs to the fuel pump. This fuse would be removed and by-passed through some small wires when in ignition off condition. After the wires were put into terminals of the fuse, the fuel line form the low pressure pump to the high pressure pump was disconnected and was put into a bottle. When the ignition is turned on the fuel just rushed into the bottle and in no time filled it up. The Open spaces in the engine bay due to the smaller engines enable for a relative ease of stealing, especially the Suzuki cars that have K12M units (Baleno, Swift etc) and the 1.5L Brezza, S-cross, Ertiga and XL6, the open spaces in engine bays allow to place a one gallon engine oil container exactly beneath the fuel line. The only car that was packed completely underneath the hood was the S-cross 1.6, which even by then was discontinued from production, and it was indeed a nightmare to work upon with very spaces even for the wrenches. My level of detailing may cause this post not to make it up to guys, but anyways I decided to share so atleast you can take a few measures of your own to prevent this. The theft of fuel was finally caught when on the penultimate day of our internship, an S-cross entered with nearly a full tank of petrol, which due to a few scheduling issues was passed on to work on among 3 technicians. The things that unfolded that day are quite funny. So the first guy works on the brakes, replaces engine oil and steals one litre of fuel, the second guy replaces cabin air filter, engine air filter and the wipers and steals another litre of petrol, while the last one worked the battery, terminals and audaciously stole 2 and a half litres of petrol. We on the other side who were watching all of this unfold, were thinking of what to tell them, whether to say that this one's quota is over or steal less!! That's too much. However, as it was the penultimate day we stood there helpless in embarrassment. And the next day the customer noticed quite a dip in the gauge and "boom" there came the crackdown from the management. I hope that it has stopped since then, but I may never know.

This was just a brief part of my whole month of internship, which I thought would provide a few insights in how measured you should be with the service centers. Although the others stories of my internship don't have anything to do with such malpractices and could be informative to some of you, I will stop it here. I look forward to any constructive criticism and valuable feedback on my writing and opinions on whether I should write about my other experiences too.

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A dealer driver had rammed the door of the Toyota Innova into the rear wheel arch cladding of my Maruti Jimny while trying to reverse the car.

BHPian DKG recently shared this with other enthusiasts.

I wanted to get a small hatchback as my V-Cross is a bit of an elephant in some parts of the city where I live. My wife seems to have this aversion to hatchbacks so to my dismay she ruled out getting one. I was toying with the idea of a Grand Vitara and we test drove one. She liked it. I did too, but just as luck would have it, Maruti announced the launch of the Jimny in India. After having let my beloved CJ-3B go the idea of a small off-roader tugged at my heart.

I called a Nexa dealership in Banjara Hills Hyderabad to enquire when the bookings would open. They said the bookings were open and that I could book with just Rs 11000/-. They had no clue when the car would be available for delivery. I was okay with it. At the showroom, as I was about to pay the executive said, "Sir the booking amount is Rs 25000/- now". Irritated I said between a phone call in the morning and a few hours later, how come the booking rate changed? Anyways I guess sometimes a little aggression gets you results. They accepted my booking for an automatic Alpha variant in Arctic White.

Months passed and I called the executive a couple of times to see if there was any news of the impending launch. No news.

So here's a list of things Nexa gets horribly wrong and the dealer seems to specialise in adding to the list.

Just as some background to my credentials, I am an industry veteran with 20 years of hardcore retail experience and a greater part of it in managing an entire dealership at all levels.

I sincerely hope Maruti and their dealer wake up to realise the nitty gritty of creating customer delight.

Here's my feedback

• The only thing I received from Maruti was a sms confirming my booking. Nothing else. Even when the pdf brochure was produced Maruti didn't bother to send me one. When a customer books a vehicle unseen, as a manufacturer, you build on the excitement by feeding the customer tidbits to whet his appetite and boost his anticipation of the purchase.

Maruti gets tongue-tied when it comes to welcoming customers and engaging them. In a world of digital media, from exciting videos to customer testimonies around the world so much can be done. Just in Hyderabad alone, 200 individuals had booked the Jimny. Around the country, the figure was in excess of 20000.

Maruti and the dealer went completely silent. It was left to me to keep following up for brochures and when the car was to arrive in Hyderabad for display.

• News and media reports started to arrive that a Jimny was on display at a Delhi showroom. I guess for reasons best known Maruti decided to do a reveal in piece meal. The internet was flooded with vlogs on the Jimny. I obviously lapped it all up.

Once again I had to call the showroom in Hyderabad where I had booked my Jimny to ask when it would arrive in Hyderabad. They had no clue.

So Maruti didn't bother to even set a timetable for a round-the-country display schedule.

One fine day I open the local paper to see a picture of a Jimny at a different showroom in Hyderabad. I called them and get told they have no idea when it will reach the dealership where I had made the booking for their turn to display. As the showroom was on the other side of town I figured I'd wait a little longer.

One day as I was driving past my dealership in Banjara I notice a Jimny parked in their delivery bay. Obviously, the dealer didn't think it was necessary to inform me to come see the car.

I stopped by the showroom to discover the car was just about to be delivered to a customer.

The customer noticed I was keen on seeing the car and as I happen to know him, he kindly offered for me to see his car. Hesitant to even sit in a car just about to be delivered I spent some time admiring the beauty from outside and took a peak inside. I was pleased with what I saw. The finish of the car is impressive.

• Rule number one in retail trade is to get customers to test drive cars you want to sell.

With the Jimny, Maruti missed a major opportunity to create a buzz. I would have hired a venue in each city, sent a dozen Jimnys, invited all the booking customers to a special preview and work at building a sense of community.

Instead, Maruti and their dealer behave like being clueless about how to treat customers who have booked a car.

My next logical question to the dealer was 'When can I test drive it? And when do the deliveries start" I get the usual answer, "We don't know sir".

So I see a Jimny delivered from the dealer but the dealer doesn't know when a display car reaches them or when a demo would be available.

Once again it took a call after some days to find out that a demo was ready. I asked why they didn't inform me. Again they sidetrack the issue. Anyways I asked them to send a demo to my house which they did and finally, I got to drive a Jimny. I liked it. I wanted it.

When I ask the dealer when I can expect my car the dealer asks me for the reference of my booking. I said "Don't you have a full list of bookings with names and references to booking receipts", the answer was "No sir". So I had to pull out the receipt to then be told I was 9th on the list. I asked given the schedule of arrivals when could I expect my car. No clue!

So here we have a dealer who orders cars but tells customers they have no clue when they can expect their car. It didn't take much to realise the dealer was trying to favour people out of line. Which is okay, this is India.

Finally, I call again in a few days to be told my white Jimny had arrived. Being particular I wanted to see the car before I paid for it. "We bring the car to the showroom just a day before delivery sir" was the answer. Which meant I was to complete all the formalities and balance payments before the car gets requisitioned from the dealer's yard.

The dealer tried to sell me other colours, I wonder why? I insisted I wanted a white alpha auto.

I complete all the formalities and get to see the car. I cleared them to do the TR and was told I could come the next day to take delivery.

• When I arrived at the showroom I find my Jimny parked in the parking lot, open and semi-clean. The delivery bay was empty and I couldn't understand why they hadn't parked my car in.

Random customers were walking up to my car wanting to sit in. I had to tell them the car was to be delivered. Surely the dealer could respect a customer's car by keeping it locked.

I had ordered floor mats, front bumper cladding and a rear spare cover, that had been installed.

As I was talking to staff about accessories a customer drives up and parks his Innova a foot and a half away from the car. He gets out and tries to get into my car. I had to stop him again. The dealer staff and security are clueless about what's happening. Interestingly the customer was fascinated by my choice and had a barrage of questions for me which I patiently answered. He thanked me and moved into the showroom.

I was standing beside the car trying to figure out whether the door cladding would look good when to my horror my car shifted a few inches toward me at the rear.

A dealer driver had rammed the door of the Innova into the rear wheel arch cladding while trying to reverse the customer's car while the driver's door was open.

Horrified we walk over to the side where the Innova door is jammed into the Jimny's wheel arch cladding. Luckily the damage was limited to the wheel cladding and as I was in no mood to wait any longer I asked them to just cannibalise parts from another new Jimny at the back and let me leave with the car. The showroom staff after some hesitation did go ahead and change the cladding. As it was almost dark I was quite fed up with the whole episode and just wanted to get out asap.

The car was brought back to the delivery room and after a rushed show of cleaning it up, they delivered the car to me.

The next day to my horror I realise the Innova door had scraped the wheel rim as well taking some paint off. Again I had to rush back to the showroom and made a hue and cry about the showroom being careless in not spotting the damage to the wheel. Again after some hesitation, they changed the wheel.

On the third day while washing the car I notice a tiny scratch and dent on the chrome wheel cover which is an accessory. Back to the dealer again to show the problem, which is still unresolved. By now, I was completely fed up with the Nexa dealership and their pathetic standards of service.

Far from creating delight, Maruti and the Nexa dealership excelled at making a royal mess of my Jimny purchase.

A week passes and I am yet to receive the invoice and other registration documents.

The only redeeming factor in all this is that as I drive the car every day, it manages to put a smile on my face. I just love it, and so does my family.

Maruti Suzuki has a long way to go before understanding the abc of creating customer delight.

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In 2022, Maruti Suzuki launched the Grand Vitara and soon the Jimny and Fronx will also join the brand’s Nexa portfolio.

Maruti Suzuki Nexa has announced a new milestone of 2 million cumulative sales.

India’s largest carmaker launched the Nexa retail channel in 2015. The S-Cross and Baleno were the first two models that were initially sold through Nexa. In 2017, the carmaker introduced the Ignis and Ciaz, followed by the XL6 a year later.

In 2021, Nexa achieved the 1.5 million sales milestone. Last year, Maruti Suzuki launched the Grand Vitara and soon the Jimny and Fronx will also join the brand’s Nexa portfolio.

There are over 440 Nexa showrooms across 280+ cities. According to the company, nearly 50% of its customers are under 35 years of age. NEXA is also said to have contributed to more than 20% of total Maruti Suzuki sales.

For me it didn’t make sense to pay an additional 60,000/- and bring home accessories that I didn't need in the first place.

BHPian antony.henry recently shared this with other enthusiasts.

We all have been through situations where you look forward to something, you count the number of days, you dream about what you would be doing when you get there, how you treat the situation, .. etc etc. and in the end it just didn’t happen and it all becomes a huge disappointment.

Well something like that is what has happened to my Grand Vitara booking!

June ‘22:

I had to sell my much beloved global Fiesta DCT.

July ‘22:

After much slicing and dicing, the Grand Vitara seemed like an option and I booked the car on the very first day. After that it's been a long wait game with Maruti / Toyota taking their sweet time with announcing price, getting demo car, getting TD car . Each of those delays were a test of patience.

September ‘22:

Eventually, the price was announced and having booked the Hybrid, I was disappointed with the 50k premium on ex-showroom ( which will turn out to be 65K difference OTR ). Along with this came the offer of extended warranty and accessory. Which equates to a value of 67K (33k for EW, 34 for accessory). Now, I was not happy with the arrangement . 33K for EW, (Toyota comes with 3 years warranty by default and you need to pay just 20K for similar warranty with more coverage on mileage).

That was still fine, but the accessory pack, at least 20 - 25k worth of those accessories, was something that I didn't need in the first place.Why should I take those interior styling kits and exterior chrome bits if I'm not going to use them ? So I did talk to SA and I was told that I could replace those accessories with something I would like to have. For instance, roof rails, which I could use when compared to something like interior styling kits. SA said it's not a problem and they can do that when I take the delivery.

November ‘22:

Fast forward, the car arrived and I went for PDI. SA wasn’t there and his manager handled us on that day. All was going fine and I talked about accessories and from there everything was going bad. His manager clearly said on the face that it's not possible and they can’t do anything. When asked about the promise by SA he said it's because SA is not aware of this.

After a lengthy discussion I was told it's decided by the accessory team and they will get back after discussing with them. Waited 24 hrs and no one called back. Up until that point dealership was following up the balance payment, bank details and all that but once this discussion was over, absolute silence!

The response was more like, “This is what we have, take it or leave it”.

For me it didn’t make sense to pay an additional 60,000/- and bring home accessories that I didn't need in the first place. Nor did I have the time to put those on OLX and get money so that i could spend it on things i want. So I went ahead and canceled the booking. I also did raise a complaint with Nexa and the only good part that happened with raising complaining was a quick refund of the whole 1,11,000/- .

To sum it up, my disappointment is two part:

• Disappointed with Maruti. Felt like they just wanted to pretend as if they were giving benefits.
• Disappointed with the dealer on how they handled this. They were at fault for passing on wrong information and they won’t take responsibility for it. So I'm the only one at loss here. Lost my time waiting for something which I wouldn't have waited for in the first place if the price difference is not justified.

Check out BHPian comments for more insights and information.

Within the next half an hour, the service advisor started opening the digital job card and also offered to drop me off but I had plans to stay, work from there and return with the car in the afternoon.

BHPian forester recently shared this with other enthusiasts.

In an age when sinking startups are trying to disrupt the servicing segment, it is hard to overlook the efficiency and quality standards of the existing system in place. Had a truly superlative experience with the car’s fifth servicing at Pasco Automobiles Nexa Service centre in Gurgaon on January 16.

I was the first one to be there at 5:45am, straight after an early-morning airport run, and the humble guard registered me in for the day and offered to safely park inside, to be able to take a quick nap until the staff arrives by 7:00am:

He unlocked the premises so that I could use the spic-and-span washroom and also offered water as a basic gesture of courtesy:

As I parked myself in the rear bench of the car, he turned off all the lights so that I could catch whatever sleep possible before the sun came up:

The dawn breaks on this cold Delhi morning:

The service manager and service advisor  – were the first to show up around 7:00am and I could hear the faint hustle and bustle as the janitor too had started sweeping the porch. I let them settle in and finally came out of the car around 7:30am when I could not bear the cold anymore.

Within the next half an hour, the service advisor started opening the digital job card and also offered to drop me off but I had plans to stay, work from there and return with the car in the afternoon:

The cozy lounge with the morning papers was now open and the staff was already gearing up for the gazillion coffee cups through the day:

I emptied the car and put my stuff in the lounge, grabbed a cuppa and headed to bask in the sun in this cold winter morning:

Uniquely, this workshop boasts of a huge parking area which is used to safely stow away the serviced cars until delivery or dispatch to the customer:

The work started with the vacuuming and washing and mine was the first car in the que. The cleaning team obliged by using my clay bar on the exterior after the foam application:

I had reported just one specific concern – to resolve the rusting that had occurred around the battery clamp and tray area – as they had overfilled the distilled water in the last service:

It was promptly resolved with the mechanic first removing the battery, cleaning the terminals and base with hot water, drying the entire area with pressurised air, and finally changing the clamps and screws with new one:

The team ensured that this time around they fill it to the appropriate level and remove the extra water using a syringe:

The battery readings were taken down as well and the health came out to be good, with need for some recharge:

The other scheduled tasks part of the preventive maintenance were also diligently done with the car being stationed at the service bay:

The jobs performed:

• Oil filter replaced: Part No. 16510-M-68K00
• Engine oil changed: 0W16
• Engine air filter: cleaned
• Cabin air filter: replaced with PM2.5 type – Part No. – 990J0M56RS0-010
• Rear wiper blade: replaced
• Front wipers: I had already got them replaced from a MASS during the 2022 monsoons
• Tyres: Wheel balancing, 5-tyre rotation, and alignment

The brake cleaning in progress:

After the head technician did a thorough underbody inspection, and the tyre rotation and alignment was done, I was taken on a test drive to see if everything was in place.

The work was done with utmost satisfaction and I had handed over my Turtle Wax spray wax to the cleaning supervisor to be applied on the car’s exterior under the sun. While they happily obliged and kept the car ready in the parking area around 12:30pm, I continued working in the lounge, and started to make a move around 1:00pm.

The service advisor as well as the service manager offered me lunch at their employee mess in the 3S outlet next door. They took me to the canteen and it was a sumptuous, healthy meal, much needed at this hour after an early start to the day:

The final bill came out to Rs 6,663 on which they redeemed my existing Nexa points worth Rs 963 to make the final payable amount as Rs 5,700:

I gave an excellent rating to the team - SA, SM and the gatekeeper. Encountered a new milestone on my way back:

A terrific service experience at this service centre:

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The prices of the Nexa Black Editions are consistent with the corresponding variants of the standard Nexa models.

Maruti Suzuki is celebrating its 40th anniversary with the launch of the Nexa Black Edition range of cars.

Maruti Suzuki is offering Nexa Black Editions of the Ignis, Baleno, Ciaz, XL6 and Grand Vitara. The cars are painted in a new Pearl Midnight Black shade and are available with a limited-edition accessory package at discounted prices.

The Nexa Black Edition is available in Zeta and Alpha variants of the Ignis, all variants of the Ciaz, Alpha and Alpha+ variants of the XL6 and Zeta, Zeta+, Alpha and Alpha+ trims of the Grand Vitara.

The prices of the Nexa Black Editions are consistent with the corresponding variants of the standard Nexa models.

The Ignis is really a fun to drive car and can be chucked like a scooter in city traffic. The clutch is very light with butter-smooth gear box.

BHPian Rahkehs recently shared this with other enthusiasts.

Short review of my Ignis Zeta MT after 6 months of use:

I was looking for a small car for city use in Dehradun since the roads are narrow and parking vehicle during peak hours could be cumbersome. Shortlisted Maruti Ignis, Tata Punch and Grand I10 Nios; although I had already made up my mind to buy Ignis as I liked it the most, and was looking for certain excuses to eliminate other options.

I got my reasons of finalizing the Ignis and eliminating other two, since the Hyundai dealership neither called nor provided test drive even after a lot of follow-ups and the Tata Punch had a waiting of 4 months.

Nexa Experience was truly awesome; they really treat the customers as Kings/Queens. The Zeta MT model cost me INR 7.2 Lakhs on road with 2 Years extended warranty and few accessories like seat cover & rain visor.

Interior & exterior:

I find the Ignis to be a nice-looking little car. White color with black cladding over the entire side profile looks good. The rear is a little polarizing; however with 185 section tyres which I upgraded to, immediately after purchase, the stance has improved a little.

The Interior feels practical with good amount of space for 4 people and lot of place to keep your knick-knacks. The fit and finish although not at Hyundai I10 Nios' level is generally good. The Infotainment is nice to use and the sound from the 4 speakers and 2 tweeters is surprisingly good.

Drive experience:

It is really a fun to drive car and can be chucked like a scooter in city traffic. The clutch is very light with butter-smooth gear box. Although I have driven this car only in city, I feel this 1.2 L engine would be fun on highways also. This car never feels underpowered in the hills, as I once took it to Mussorie with 4 adults and a kid onboard and it performed well on the inclines. The steering is light and upgrading the tyres has made the ride more planted. The car feels comfortable on small potholes and broken roads.

Overall experience after 2 services and 2500 kms:

The ownership experience has been good till date. Nexa has been proactive with scheduling of service, 1st service was done at home by their mobile-van whereas the 2nd service was done at their workshop and the car has got smoother after 2nd service.

Overall I would say it’s a nice little all-rounder, fun to drive car, with decent build quality and good backup from Maruti After Sales & Service.

Check out BHPian comments for ,ore insights and information.

The over spray in the roof has been cleared using a cutting compound and polished. It now feels smooth to touch & the shade is even.

BHPian ike recently shared this with other enthusiasts.

Final update:

The Nexa team in Chennai (Popular Nexa) took the vehicle in on the 1st of March to rectify the issues. The car was delivered today with all the work satisfactorily completed:

They have repainted the fender & the hood where the earlier team in Bhubaneshwar had done a shoddy job. All the paint spots are now gone, the finish is as expected.

• The over spray in the roof has been cleared using a cutting compound and polished. It now feels smooth to touch & the shade is even. This seems to have been caused because nobody bothered to put a piece of paper to cover the roof when the sides were being painted.
• I have been given a new jack, the Styrofoam case that holds it within the spare wheel has been ordered and will be delivered in a few days.
• New horn has been installed.

I wish to thank the team in Popular Nexa, the GM Mr. Johny, Quality manager Navin & Anoop from the body shop. That aside, my faith in Maruti is reinforced, all the officials involved right from Shubashish & Sunny Walia from the Odisha region to Marimuthu & Akhilesh of the TN & PY region were all very patient with me and were striving for a solution.

People make mistakes, but what really matters is how well they turn around and rectify it. In this case, the way Maruti responded has been exceptional. It's very good to know that Maruti runs a tight ship and has good control over their dealers.

But for this forum, the outcome would have been very different. More power to us, thanks to all the members who helped with their contacts at Maruti.

There is a lot of room for improvement in QC procedures and attitude at Narayani motors in Bhubaneshwar, I wholeheartedly hope that they learn from their experiences.

Check out BHPian comments for more insights and information.