Review of MTS Mblaze I have been using wireless USB Modems for more than 2 years now.
I bought my first usb modem from 3 when I was in UK. It was quite expensive, but the speed was good and it served the purpose.
After returning back to India, I bought the BSNL EVDO modem.
I used this modem for more than a year before I moved to Mumbai.
In all this time, I only faced problem with my service once and it was rectified within 8 hours by BSNL. I was totally satisfied with the service and the customer care of BSNL, though I used the customer care service only thrice.
I moved to Mumbai recently as I took a job here. Again I was left with the dilemma on which modem to chose. I prefer a wireless USB Modem over the regular broadband since I am used to it.
Since I am a heavy user, more than 6 hrs a day with some downloading involved, I was looking for an unlimited plan. Only MTS offered an unlimited plan with wireless USB Modems. That was my only choice and I was quite undecided as MTS is a relatively new player in the Indian Market.
I called up the MTS store nearby to send a demo modem to my place to check the signal level at my place before buying one. Luckily my place gets full broadband signal at my place. The modem has inbuilt software and you don't need a CD to install the software, thats a nice touch. I used the demo modem on some very bandwidth hungry sites and also browsed team-bhp, the speeds I received were very good. I tried streaming couple of youtube videos and there was no buffering, the speeds were in the range of 1.5 to 1.7 Mbps.
I placed my order the next day and got my new modem. Unfortunately there was a problem with my modem, though there was broadband signal at my place, the modem refused to connect in the broadband mode and connected only in the slower 1X mode. This was frustrating, I lodged a complaint with the customer care.
The customer care of MTS is one of the worst I have ever encountered, you have to literally wait 20 mins before someone answers you.
I returned my modem for replacement at the store and it was sent to the MTS service to check it, I got back the modem the next day only to discovered they have returned me the original modem with the same problem. I was furious and blasted the customer care and also escalated the issue.
The next day I called up the corporate office of MTS and demanded a replacement, this time they sent an engineer over to my place who diagnosed the problem as a software glitch in the modem. He rectified it within 10 min and I was able to use the modem in the broadband mode.
Since that day I have used my modem for more than 20 days now and I have always received good speeds while browsing and downloading. I regularly get speeds in the range of 1.4 to 1.6 Mbps occasionally increasing to 2.1 Mbps.
I have downloaded close to 20 GB of data since I bought the connection.
I paid 2100/- for the modem and it is 999/- for the prepaid unlimited plan which is valid for 30 days. I also received a free encyclopedia DVD. MTS does have a fair usage policy for its unlimited plan, after 15GB of download within the 30 days, the speed is restricted and you can use the service only at 1X speeds which are in the range of 150Kbps.
Also MTS has national roaming activated, so I can use the modem anywhere in India where I get an MTS signal. In fact I was in Karnataka last week and I was able to browse in 1X speed even in some of the remote places along the highways.
Apart from the initial hiccup, I am satisfied with the MTS Mblaze connection. |