Maruti Service is cheap - A myth!

binoyjude · 21st March 2009, 23:53

Got the Car Service From Competent Automobiles,Mehruli,New Delhi.Engine Oil,Collant replaced and fuel injector cleaned.Break oil,gear oil they told me topup is enough as my car is run only 9500kms.i had given the car at 10 Am and got all done by around 5:30PM...I was checking on them while things were done.But i am still not convinced they have done all.
I had asked the service Supervisor if they dont need the service manual slip and need tick each one of things listed there..He told that is not required as this is Paid service.they do it only in free services.Can anyone tell me please whats this fuel injector cleaning??And is this seprate??other than normal Service?Rs.475.00??
I dont think they check all things as per the service shedule....The supervisor just lists few things to be check and replaced in the service sheet and i think that is the only things that gets done by the machanic.Is this right way??
I think i would never return to this service station again.....And now i see that Ac Fan is giving some noise..this wasn't there untill now...??
If this is way they service even when customer is waiting and check while getting the car service.I wonder how most of other cars get service which people just trust them and leave it at Competent.Uuffff!!!!

Total Bill Rs.2568.Here is breakdown of the bill.
Parts Quantity Taxable Amount

O Ring 4 88.16
Filter Oil 1 66.09
Coolant(SB) non Amine 1 208.89
Consumables 1 19.56
Engine Oil 3.70 724.57

Paid Service 675.00
Fuel Injector Cleaning (Petrol) 475.00

Vat@ 12.5% ---47.84
Vat@ 20% ---144.91
Service Tax 10% ---115.00
Edu.Cess On Sevice tax @3% ---3.46

Total----Rs.2568/-

I would call the Competent Guys again tommorrow for the AC Noise... hmm??

phamilyman · 22nd March 2009, 00:39

Mine 10k VDi was 1200 bucks - just oilchange. alignment i got done outside much cheaper.

binoyjude · 22nd March 2009, 05:04

ThankGod,I told the Supervisor to Remove Engine flush and wheel alignment from the servicing.I would do Alignment and balancing from outside.I think Competent or any such big service station is a Big Ripp off after the 3 Free checkup is Over.What a Shame!!!!

ASHISHPALLOD · 22nd March 2009, 09:43

Quote:

Originally Posted by binoyjude

Parts Quantity Taxable Amount

O Ring 4 88.16

Fuel Injector Cleaning (Petrol) 475.00

Total----Rs.2568/-

1] which o ring replaced?
as your car is under warranty, they should[must] replace it free of cost.

2] i think fuel injector cleaning is required at 25000 km. why this is done at 10000km?

binoyjude · 22nd March 2009, 10:16

Its four O Rings at 88 so no worries.I think its something to do with engine.Yes i do have extenden warranty.i didnt ask more details as its was just 88...Anyways i managed to remove engine flush and other extra from the service.Else i would have made a huge dent in my next credit card bill.
What i would like to know..we pay them service fee and huge tax,sevice fees............
Why they still dont check all things as per maruti Service schedule??

ported_head · 22nd March 2009, 13:55

Quote:

Originally Posted by binoyjude

O Ring 4 88.16

Must be the injector O-rings.

binoyjude · 7th April 2009, 01:02

Just to update you that Wheel alignment and balancing done from Ceat shoppe.Cost Rs.400 with 2000kms guaranty.hutter machine and helpful staff.Its so much better than MSS.

I have decided i wont take my car to Competent Unless very much necessary.I would try smaller MSS which are i see in petrol pumbs so that atleast i can checkout each and everything what the mechaic does.

saurabh159 · 7th June 2009, 13:05

Hi,
My Alto's Front screen is broken, went to MASS, asked for the quote and he told me 7K.

(3k for windshield and 1.1k labour charges and rest for all misc things).

I called one Windshield store and they told be 2k including all.(laminated imported glass)
So is the price difference justifiable ?

Roy.S · 7th June 2009, 13:26

Quote:

Originally Posted by saurabh159

Hi,
My Alto's Front windscreen is broken, went to MASS, asked for the quote and he told me 7K.....

Seems too high to me. Don't know about altos but my M800 front windshield was replaced for ~Rs 2300 all inclusive at the dealer workshop.
My Swift windshield cost me Rs 7725 to replace. Details below.
1. Glass, Windshield Rs. 3307.56
2. Molding Windshield upper Rs. 581.94
3. Garnish comp, Windshield Rs. 289.49
4. Garnish comp, Windshield Rs. 289.49
5. Glass sealant Rs. 1200.00
6. Accidental repair Rs. 1200+Taxes

7K seems to be excessive for an alto.

Takumi-san · 7th June 2009, 13:36

Definitely not. If you are sure windshield is quoting inclusive of everything and is giving you a guarantee against improper fixing (such as air / water leaks) and the quality of glass , then go for it by all means.

I havent had a good experience with authorised dealers (non-Maruti in my case) who managed to scratch my dashboard when I had to change my windscreen. Better to go to the windscreen experts who are cheaper too.

Quote:

Originally Posted by saurabh159

Hi,
My Alto's Front windscreen is broken, went to MASS, asked for the quote and he told me 7K.

(3k for windshield and 1.1k labour charges and rest for all misc things).

I called one Windshield store and they told be 2k including all.(laminated imported glass)
So is the price difference justifiable ?

saurabh159 · 7th June 2009, 13:51

Thanks for the prompt reply guys.
I will make sure that I get guarantee against improper fitting.
I have some insurance issue also which I will post in the proper thread. I hope to you will help me again !

Takumi-san · 7th June 2009, 13:53

Getting back to the topic, I have also noticed being charged for 'throttle body cleaning / lubrication' and 'fuel injector cleaning' each time.

Somehow I dont think it makes any difference. These two add up to nearly 800-900 Rs. What do they do with the cleaning any way? Take a needle and make sure that the holes are clean? Id rather buy an additive like BG 44K which is known to work and is cheaper.

I recommend that all of us ask clearly what is being done before work starts and a rough estimate for the same. They are required to provide this. If its too high, question each and every work that has been ticked. I am sure the service agents are told to being up the car totals as high as possible and an internal record is kept for each agent to make sure they are not too behind the average.

Better yet, read up the car manual thoroughly before you go. You will know exactly which parts need checking, replacement or top-ups. Anything extra refuse unless the car has told you so. The car does communicate with her driver by means of vibration, sound, feel. All the driver needs to do is make sure he is in complete sync with her.

Most of us can save a couple of thousands on services from such centres. I have had this experience from Vitesse in Andheri(w). Service is ok and they have goofed up twice. Once they did not shut the coolant tank properly resulting in the car overheating and stopped on the highway. It was too late and dark so my dad had to take an auto home. Next day , all the wheelcaps were missing. After putting up a fight I was given 1 extra free service. If this centre were not so close from my home, I would have changed it the next time.

filcord · 7th June 2009, 17:38

all the garages seem to be doing this - adding extra "goodies" like throttle body cleaning, decarbonising, etc.
I had these tacked on by Chowgules MASS to my baleno in the past.

I recently had my hyundai getz done at Alcon Hyundai, have been using Mobil 1 for last two years, and was shocked to see engine flush was done. This is totally unnecessary, and dunned me about 800/- extra!

amitk26 · 8th June 2009, 10:39

Quote:

Originally Posted by filcord

all the garages seem to be doing this - adding extra "goodies" like throttle body cleaning, decarbonising, etc.
I had these tacked on by Chowgules MASS to my baleno in the past.

I recently had my hyundai getz done at Alcon Hyundai, have been using Mobil 1 for last two years, and was shocked to see engine flush was done. This is totally unnecessary, and dunned me about 800/- extra!

Most of the time it is emotional blackmail which works on owners of new car.
At M.A.S.S I become adamant not to listen to them , Also the parts and labour for fitting them are almost invariably same. In my experience Maruti is no longer cheap.

saurabh159 · 8th June 2009, 14:39

Quote:

Originally Posted by amitk26

Most of the time it is emotional blackmail which works on owners of new car.
.

When I went for first service, they asked me to take some fuel line filter(2k).
They tried to convince me how important it is to take, I simply asked, if it so important, why maruti has not put it in first place to protect the engine ????
They backed off !!

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21st March 2009, 23:53	#46
binoyjude BANNED Join Date: Jan 2007 Location: New delhi Posts: 59 Thanked: 0 Times	4th Service(1st paid)Maruti Estilo Vxi Got the Car Service From Competent Automobiles,Mehruli,New Delhi.Engine Oil,Collant replaced and fuel injector cleaned.Break oil,gear oil they told me topup is enough as my car is run only 9500kms.i had given the car at 10 Am and got all done by around 5:30PM...I was checking on them while things were done.But i am still not convinced they have done all. I had asked the service Supervisor if they dont need the service manual slip and need tick each one of things listed there..He told that is not required as this is Paid service.they do it only in free services.Can anyone tell me please whats this fuel injector cleaning??And is this seprate??other than normal Service?Rs.475.00?? I dont think they check all things as per the service shedule....The supervisor just lists few things to be check and replaced in the service sheet and i think that is the only things that gets done by the machanic.Is this right way?? I think i would never return to this service station again.....And now i see that Ac Fan is giving some noise..this wasn't there untill now...?? If this is way they service even when customer is waiting and check while getting the car service.I wonder how most of other cars get service which people just trust them and leave it at Competent.Uuffff!!!! Total Bill Rs.2568.Here is breakdown of the bill. Parts Quantity Taxable Amount O Ring 4 88.16 Filter Oil 1 66.09 Coolant(SB) non Amine 1 208.89 Consumables 1 19.56 Engine Oil 3.70 724.57 Paid Service 675.00 Fuel Injector Cleaning (Petrol) 475.00 Vat@ 12.5% ---47.84 Vat@ 20% ---144.91 Service Tax 10% ---115.00 Edu.Cess On Sevice tax @3% ---3.46 Total----Rs.2568/- I would call the Competent Guys again tommorrow for the AC Noise... hmm?? Last edited by theMAG : 22nd March 2009 at 14:07. Reason: Maximum 2 smilies per post allowed
	() Thanks

22nd March 2009, 00:39	#47
phamilyman Senior - BHPian Join Date: Jul 2007 Location: Gurgaon Posts: 5,968 Thanked: 4,642 Times	Mine 10k VDi was 1200 bucks - just oilchange. alignment i got done outside much cheaper.
	() Thanks

22nd March 2009, 05:04	#48
binoyjude BANNED Join Date: Jan 2007 Location: New delhi Posts: 59 Thanked: 0 Times	ThankGod,I told the Supervisor to Remove Engine flush and wheel alignment from the servicing.I would do Alignment and balancing from outside.I think Competent or any such big service station is a Big Ripp off after the 3 Free checkup is Over.What a Shame!!!!
	() Thanks

22nd March 2009, 10:16	#50
binoyjude BANNED Join Date: Jan 2007 Location: New delhi Posts: 59 Thanked: 0 Times	Its four O Rings at 88 so no worries.I think its something to do with engine.Yes i do have extenden warranty.i didnt ask more details as its was just 88...Anyways i managed to remove engine flush and other extra from the service.Else i would have made a huge dent in my next credit card bill. What i would like to know..we pay them service fee and huge tax,sevice fees............ Why they still dont check all things as per maruti Service schedule??
	() Thanks

7th April 2009, 01:02	#52
binoyjude BANNED Join Date: Jan 2007 Location: New delhi Posts: 59 Thanked: 0 Times	Wheel alignment done Just to update you that Wheel alignment and balancing done from Ceat shoppe.Cost Rs.400 with 2000kms guaranty.hutter machine and helpful staff.Its so much better than MSS. I have decided i wont take my car to Competent Unless very much necessary.I would try smaller MSS which are i see in petrol pumbs so that atleast i can checkout each and everything what the mechaic does.
	() Thanks

7th June 2009, 13:05	#53
saurabh159 BHPian Join Date: Aug 2007 Location: Mumbai Posts: 94 Thanked: 10 Times	Hi, My Alto's Front screen is broken, went to MASS, asked for the quote and he told me 7K. (3k for windshield and 1.1k labour charges and rest for all misc things). I called one Windshield store and they told be 2k including all.(laminated imported glass) So is the price difference justifiable ?
	() Thanks

7th June 2009, 13:51	#56
saurabh159 BHPian Join Date: Aug 2007 Location: Mumbai Posts: 94 Thanked: 10 Times	Thanks for the prompt reply guys. I will make sure that I get guarantee against improper fitting. I have some insurance issue also which I will post in the proper thread. I hope to you will help me again !
	() Thanks

7th June 2009, 13:53	#57
Takumi-san BHPian Join Date: Apr 2009 Location: Melbourne Posts: 368 Thanked: 121 Times View My Garage	Getting back to the topic, I have also noticed being charged for 'throttle body cleaning / lubrication' and 'fuel injector cleaning' each time. Somehow I dont think it makes any difference. These two add up to nearly 800-900 Rs. What do they do with the cleaning any way? Take a needle and make sure that the holes are clean? Id rather buy an additive like BG 44K which is known to work and is cheaper. I recommend that all of us ask clearly what is being done before work starts and a rough estimate for the same. They are required to provide this. If its too high, question each and every work that has been ticked. I am sure the service agents are told to being up the car totals as high as possible and an internal record is kept for each agent to make sure they are not too behind the average. Better yet, read up the car manual thoroughly before you go. You will know exactly which parts need checking, replacement or top-ups. Anything extra refuse unless the car has told you so. The car does communicate with her driver by means of vibration, sound, feel. All the driver needs to do is make sure he is in complete sync with her. Most of us can save a couple of thousands on services from such centres. I have had this experience from Vitesse in Andheri(w). Service is ok and they have goofed up twice. Once they did not shut the coolant tank properly resulting in the car overheating and stopped on the highway. It was too late and dark so my dad had to take an auto home. Next day , all the wheelcaps were missing. After putting up a fight I was given 1 extra free service. If this centre were not so close from my home, I would have changed it the next time.
	(1) Thanks

7th June 2009, 17:38	#58
filcord BHPian Join Date: Mar 2005 Location: goa Posts: 996 Thanked: 67 Times	all the garages seem to be doing this - adding extra "goodies" like throttle body cleaning, decarbonising, etc. I had these tacked on by Chowgules MASS to my baleno in the past. I recently had my hyundai getz done at Alcon Hyundai, have been using Mobil 1 for last two years, and was shocked to see engine flush was done. This is totally unnecessary, and dunned me about 800/- extra!
	() Thanks