FIAT's A.S.S, let the real owners speak.

jacksons · 29th December 2009, 21:37

I see 94 votes and 60 post any reason for more negative votes in last one hour ?

samsan02 · 29th December 2009, 21:44

Quote:

Originally Posted by jacksons

I see 94 votes and 60 post any reason for more negative votes in last one hour ?

I think there are 100 votes now, I dont see there shouldn't be any reason for either negative or positive votes.
Its an open poll, all users who have voted can be seen when you click on the poll results.

At 100 votes we have this scenario

Excellent & Outstanding 3 - 3.00%
Exceeds Your Expectation 21 - 21.00%
Meets Your Expectation 50 - 50.00%
Below Your Expectation 15 - 15.00%
Improvement Needed 11 - 11.00%

pranava999 · 29th December 2009, 21:48

Have had my car serviced once and was a pleasant experience. The second time around was even better. My fuel pipe was damaged by rats and they were kind enough to come home and attend to it not once but twice with no fuss. They obviously did a little jugaad till the fuel pipe arrived. It did arrive as promised and they were prompt enough to drop in drive the car to the service station on he outskirts and drop it back the same day. The Service advisor was pleasant and professional. Can't ask for more! Yes, the clutch too was replaced and so was the indicator light on the right side that I forgot to mention about!!!SO overall I would say 10/10 so far ...

sdp1975 · 29th December 2009, 21:48

I think a similar poll on the quality of plastics/material as seen by the real owners could also be started.

civic-sense · 29th December 2009, 22:05

Quote:

Originally Posted by jacksons

I see 94 votes and 60 post any reason for more negative votes in last one hour ?

I think some ex-FIAT car owners responded to the call by samsan to vote. Maybe that is why so many negative votes got added lately. Obviously, FIAT A.S.S was pretty bad some time ago. I am also a ex-Palio guy, but my experiences were mixed. I had interacted with three service centers, two FIAT and one TATA. One of the FIAT SS was outstanding, while the other was marginally good. But the TATA SS was horrible. So I voted "Met Expectation".

for_cars1 · 29th December 2009, 22:34

The following are my expectations whenever I drop my vehicle for servicing:
- The service folks should be knowledgeable about the car (and do their job well)
- The given estimate should be reasonably accurate.
- They should not dirty the seats in the process of servicing
- They should not take petrol out of the tank in the name of service.
- Should deliver the vehicle at the promised/scheduled time.
- All reported issues(if any) should be fixed and I should get a real good feeling of driving the car after service and should remain so well into the next service.

In my nearing 8 years of ownership, I would say that my above expectations have been met by Concorde Bangalore (post Tata Fiat Tie up). They are knowledgeable and good. I have voted for "meets my expectations"
Prior to Tata Fiat, the previous dealer was just marginal (what will you do without me kind of attitude). Post Tata-Fiat it is good.

There are other cars from Hyundai and Maruti in the family, I have experienced similar experience as Fiat.

My take is after all they are all modern cars and they will run fine if you buy it new, be it Maruti, or Hundai or Fiat or Chevrolet or Ford or Honda, just take your pick as per your preference. Maintain it well and it will serve you well be it any brand. There is nothing to be worried about service.

samsan02 · 29th December 2009, 23:23

Quote:

Originally Posted by samsan02

I think there are 100 votes now, I dont see there shouldn't be any reason for either negative or positive votes.
Its an open poll, all users who have voted can be seen when you click on the poll results.

Sorry about the typo error, I actually meant

I dont see there should be any reason for either negative or positive votes.

vinay.pillai · 30th December 2009, 00:12

My Vote is also in....It meets my expectation. I am pretty happy with Prerana Motors workshop and response is based on my experience with them. A new workshop (by K.H.T Motors) has recently opening near Whitefield area (Brookefield to be exact) and will be checking them soon.

Ice · 30th December 2009, 02:02

I've had my Palio MJD for a year now, and done over 30,000 km. Thumb rule as far as my experience goes: befriend the SA at your nearest Fiat A.S.S. With Tata vehicles outnumbering your car 20:1 on any given day at the A.S.S, you need to make the Fiat SA feel special and take care of your needs. Tell him you're trusting him to save Fiat's reputation, etc. Not an ideal scenario, but us Fiat owners need to do what we can to get the best experience possible.

jacksons · 30th December 2009, 13:04

Quote:

Originally Posted by samsan02

Sorry about the typo error, I actually meant

I don't see there should be any reason for either negative or positive votes.

No what I meant is that some people have voted without giving any reasons. It will help to know some words from owners either negative or positive rather than just voting and saying nothing.

beejay · 30th December 2009, 13:36

They meet my expectation. Its only that sometimes they fail to understand whats gone kaput. They figure out eventually.

sanstorm · 30th December 2009, 14:16

I own Palio1.2 Sports for 5 years and have serviced it through Ashwamegh and later through Pandit Automobiles (through Balaji Automobiles) and BU Bhandari.

I am generally happy with the service and workmanship, hence my pick 'meet the expectation'.

samsan02 · 30th December 2009, 14:28

Quote:

Originally Posted by jacksons

No what I meant is that some people have voted without giving any reasons. It will help to know some words from owners either negative or positive rather than just voting and saying nothing.

I agree jacksons, Most of them who have voted have left a post, I think rest all of those who just voted should also leave a comment mentioning on what basis they gave the vote.

I voted for 'meets expectation'. I visited them just once to fix mud flaps and enquire about clutch cylinder replacement, and to fix the silly boot tool kit strap. Everything was done to satisfaction, and they checked my Punto's chasis number and confirmed it doesn't need a clutch cylinder replacement. Yet to get my first service done.

rudrah · 30th December 2009, 15:02

Finding a good committed and a dependent Service center in Mumbai seems a dream yet.

I've had my 1st and 2nd Service at Wasan at Deonar, Chembur.
Experience = Okay

Had my 3rd Service + niggling issues at Fortune Cars at Powai
Experience = Okay to Good

Being a Palio owner, it is a tough time as FIAT themselves have ignored to provide a strong continous support in service and spares. Their main focus is only on Linea and Punto.

There is no issue with regular service routine but once you come with a technical problem and you see the real face

The Dealer is not all the time to be blamed too when the parent company itself has a laid back attitude.

In my 3 service experience, I've realized until FIAT comes out of TATA's shed and get their own dedicated service center, there is hardly any scope for "Meeting above expectations"

They just don't seems to understand the seriousness of "Competition".

FIAT, I'm waiting for the day when you say 'TA TA' to TATA and stand on your own feet, till then Good Luck~

Speed Pujari · 30th December 2009, 15:25

I have given below expectation, I dont know if thats right or wrong. Below is my experience/observation at prerana:

1. Last week I went to Prerana bomanhalli for replacing the engine oil to selenia. While the oil filter was getting replaced one guy appeared out of nowhere and looked at the power steering setup. He said its leaking and the whole steering needs replacement. I told him the brake sounds. He said the calipers and disks needs replacement. I was annoyed, I showed him a little engine oil over the engine and asked him whether the engine needs to be replaced?? He disappeared.

2. I have to again open the bonent and do some post processing after getting the car serviced at prerana. An example is cleaning the brake disks, washing tyres again, checking the oil caps, washing the car etc.

3. Till date they are unable to diagnose the problem behind missings in engine. They say there's no problem at all.

4. Touch wood, no problem in getting parts till date.

View Poll Results: FIAT A.S.S, let the real owners speak
Excellent & Outstanding	18	4.53%
Exceeds Your Expectation	72	18.14%
Meets Your Expectation	170	42.82%
Below Your Expectation	69	17.38%
Improvement Needed	68	17.13%
Voters: 397. You may not vote on this poll

29th December 2009, 21:37	#61
jacksons BANNED Join Date: Oct 2009 Location: New Delhi Posts: 362 Thanked: 67 Times	I see 94 votes and 60 post any reason for more negative votes in last one hour ? Last edited by jacksons : 29th December 2009 at 21:39.
	() Thanks

29th December 2009, 21:48	#63
pranava999 BHPian Join Date: Aug 2006 Location: BANGALORE Posts: 845 Thanked: 23 Times View My Garage	Have had my car serviced once and was a pleasant experience. The second time around was even better. My fuel pipe was damaged by rats and they were kind enough to come home and attend to it not once but twice with no fuss. They obviously did a little jugaad till the fuel pipe arrived. It did arrive as promised and they were prompt enough to drop in drive the car to the service station on he outskirts and drop it back the same day. The Service advisor was pleasant and professional. Can't ask for more! Yes, the clutch too was replaced and so was the indicator light on the right side that I forgot to mention about!!!SO overall I would say 10/10 so far ...
	() Thanks

29th December 2009, 21:48	#64
sdp1975 Senior - BHPian Join Date: Aug 2009 Location: Bangalore Posts: 1,700 Thanked: 1,273 Times View My Garage	I think a similar poll on the quality of plastics/material as seen by the real owners could also be started.
	() Thanks

29th December 2009, 22:34	#66
for_cars1 Senior - BHPian Join Date: Mar 2007 Location: Bangalore Posts: 1,237 Thanked: 2,909 Times	The following are my expectations whenever I drop my vehicle for servicing: - The service folks should be knowledgeable about the car (and do their job well) - The given estimate should be reasonably accurate. - They should not dirty the seats in the process of servicing - They should not take petrol out of the tank in the name of service. - Should deliver the vehicle at the promised/scheduled time. - All reported issues(if any) should be fixed and I should get a real good feeling of driving the car after service and should remain so well into the next service. In my nearing 8 years of ownership, I would say that my above expectations have been met by Concorde Bangalore (post Tata Fiat Tie up). They are knowledgeable and good. I have voted for "meets my expectations" Prior to Tata Fiat, the previous dealer was just marginal (what will you do without me kind of attitude). Post Tata-Fiat it is good. There are other cars from Hyundai and Maruti in the family, I have experienced similar experience as Fiat. My take is after all they are all modern cars and they will run fine if you buy it new, be it Maruti, or Hundai or Fiat or Chevrolet or Ford or Honda, just take your pick as per your preference. Maintain it well and it will serve you well be it any brand. There is nothing to be worried about service. Last edited by for_cars1 : 29th December 2009 at 22:45.
	() Thanks

30th December 2009, 00:12	#68
vinay.pillai BHPian Join Date: Dec 2007 Location: Little Rock, US Posts: 229 Thanked: 15 Times View My Garage	My Vote is also in....It meets my expectation. I am pretty happy with Prerana Motors workshop and response is based on my experience with them. A new workshop (by K.H.T Motors) has recently opening near Whitefield area (Brookefield to be exact) and will be checking them soon.
	() Thanks

30th December 2009, 02:02	#69
Ice BHPian Join Date: Mar 2006 Location: Blr/Chn Posts: 362 Thanked: 348 Times	I've had my Palio MJD for a year now, and done over 30,000 km. Thumb rule as far as my experience goes: befriend the SA at your nearest Fiat A.S.S. With Tata vehicles outnumbering your car 20:1 on any given day at the A.S.S, you need to make the Fiat SA feel special and take care of your needs. Tell him you're trusting him to save Fiat's reputation, etc. Not an ideal scenario, but us Fiat owners need to do what we can to get the best experience possible.
	() Thanks

30th December 2009, 13:36	#71
beejay Senior - BHPian Join Date: Apr 2009 Location: The Nilgiris Posts: 1,963 Thanked: 204 Times View My Garage	They meet my expectation. Its only that sometimes they fail to understand whats gone kaput. They figure out eventually.
	() Thanks

30th December 2009, 14:16	#72
sanstorm BHPian Join Date: Apr 2008 Location: Pune Posts: 180 Thanked: 125 Times View My Garage	I own Palio1.2 Sports for 5 years and have serviced it through Ashwamegh and later through Pandit Automobiles (through Balaji Automobiles) and BU Bhandari. I am generally happy with the service and workmanship, hence my pick 'meet the expectation'.
	() Thanks

30th December 2009, 15:02	#74
rudrah BHPian Join Date: Dec 2007 Location: Navi Mumbai Posts: 644 Thanked: 47 Times View My Garage	Improvement Needed! Finding a good committed and a dependent Service center in Mumbai seems a dream yet. I've had my 1st and 2nd Service at Wasan at Deonar, Chembur. Experience = Okay Had my 3rd Service + niggling issues at Fortune Cars at Powai Experience = Okay to Good Being a Palio owner, it is a tough time as FIAT themselves have ignored to provide a strong continous support in service and spares. Their main focus is only on Linea and Punto. There is no issue with regular service routine but once you come with a technical problem and you see the real face The Dealer is not all the time to be blamed too when the parent company itself has a laid back attitude. In my 3 service experience, I've realized until FIAT comes out of TATA's shed and get their own dedicated service center, there is hardly any scope for "Meeting above expectations" They just don't seems to understand the seriousness of "Competition". FIAT, I'm waiting for the day when you say 'TA TA' to TATA and stand on your own feet, till then Good Luck~
	() Thanks

30th December 2009, 15:25	#75
Speed Pujari BHPian Join Date: Nov 2007 Location: Bangalore Posts: 429 Thanked: 396 Times View My Garage	I have given below expectation, I dont know if thats right or wrong. Below is my experience/observation at prerana: 1. Last week I went to Prerana bomanhalli for replacing the engine oil to selenia. While the oil filter was getting replaced one guy appeared out of nowhere and looked at the power steering setup. He said its leaking and the whole steering needs replacement. I told him the brake sounds. He said the calipers and disks needs replacement. I was annoyed, I showed him a little engine oil over the engine and asked him whether the engine needs to be replaced?? He disappeared. 2. I have to again open the bonent and do some post processing after getting the car serviced at prerana. An example is cleaning the brake disks, washing tyres again, checking the oil caps, washing the car etc. 3. Till date they are unable to diagnose the problem behind missings in engine. They say there's no problem at all. 4. Touch wood, no problem in getting parts till date.
	() Thanks