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Originally Posted by rj22 Voted for the compact sedans.
We were recently faced with the same dilemma- we had to cancel our pre-lockdown booking of Ford Aspire Titanium Plus due to some reasons, we were now looking for an alternative. Test drove the Honda Amaze and found it to be a decent car.
But just a day before booking the amaze, the Rapid was launched with a really attractive price tag. I immediately showed interest by contacting the Skoda showroom in Noida- and till date (it has been 17 days since) I haven't got a follow up call from them.
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Which dealership in Noida did you pay a visit/contacted over phone ? Was it Brite Skoda, Noida Sector-6 ?
Contrary to your experience, I've had a very pleasant experience with Brite Skoda Noida.
I paid a visit to their dealership this past Sunday (14/06/2020) with full family, parents and brother. We enquired about the Rider variant of the Rapid and were immediately allotted a Sales Advisor Mr. Prabjot. I must express my gratitude to him for his excellent hospitality. He immediately asked us about our present cars and as soon as I told him that we own a VW Polo, he understood our seriousness that we aren't window shopping and being a VW owner are pretty satisfied with VAG products. He immediately took us for a test-drive and we had a decently long one (Noida Sec-6 to Mayur Vihar and back). Upon our return to the dealership, I sat with him to get the on-road price along with the offers available on it.
In the meantime, my parents were getting bored and my father enquired about the Superb, and he happily answered all his queries and insisted he sit inside the Superb and experience the luxury offered by it, all this knowing fully well that I was on a tight budget and was interested only on Rapid Rider, not even the slightly pricier Ambition Variant. Thereafter, I told him that I'm in no hurry to purchase the Rapid and shall be looking at the delivery during Navratra time, mid-October. At this juncture, he did not insist that I pay the booking token immediately and took down my details and advised me to book it by September, when the festive season discounts shall be available. After half an hour, when I reached my place, I received a WhatsApp message from him saying that it was his pleasure attending us and he shall be happy to assist us in our new car purchase. Now these small things matter a lot and it did make a difference to me.
Two days later (16/06/2020), I WhatsAppd him to enquire about exchanging my almost decade old Polo, and within a few seconds I got a call from him telling me that they are having some dispute with their empanelled used-car dealer and hence, would be unable to get the car evaluated immediately and also that he's on leave that day and is accompanying his pregnant wife to the hospital. I immediately apologized for the trouble and told him that I shall make a booking probably after a month, since I was traveling back to Agra (my workplace) the next day. But I gave him a hint that I was interested in making the booking that day itself, else my mood may change and I might be titled towards the Hyundai Venue or the soon-to-be launched next-gen i20.
Well, within an hour, I got a call from him saying that he outside my colony and wanted to meet me to complete the booking process, if I wished so. I was pleasantly surprised. I could see his customer-centric approach since he came to my place on his off-day, in his personal vehicle (Swift DDiS) and ensure that I make the booking. Well, I was already sold on the Rapid TSI ever since I took it for a spin, and now I was sold on their dealership's wonderful hospitality. I immediately transferred Rs. 31,000/- via IMPS to their dealership's bank account and the booking was confirmed. Although, no discount was offered to me at the present, yet he promised the best offer available at the time of delivery (Navratra time/festive season).
Two days later (yesterday 18/06/2020), I got a WhatsApp from him informing me that the booking amount has been processed towards the Rapid Rider TSI and he shall be happy to assist me in future. He also promised me that if my decision of purchasing the Rapid changes henceforth, I shall be at liberty to cancel the booking with Zero deduction. Now, that's really bold of him. He said that customer satisfaction is what matters the most to him. Well, this incident made me realise that I approached the correct dealership. Subsequently, I got a call from Skoda Corporate office confirming my booking and extending a warm welcome in their 'Skoda Family' and that they wished me happy miles with a Skoda. Within a few minutes, I received an email conveying the same message.
I guess, if my experience till now, touchwood has been excellent, I hope your experience with Brite Skoda Noida too shall be equally nice.
P.S: I am in no way associated with either Skoda or Brite Autowheels.
Also, a BHPian who got his Superb serviced from them a week ago, only suggested me to pay a visit at their newly opened dealership and I thank him for his advise. Frankly, you cannot afford to believe the Skoda ASS stories as such. You need to visit them and deal with them to get a better picture. Although, I do not say that they would have been the best right from beginning, but they have certainly made improvements and I guess there is no reason we shouldn't beleive in them.