Re: Ford India struggles with DPF problems in 1.5L TDCI | Poorly handled & utter lack of transparenc Quick prologue:
Ford Aspire TDCi (Titanium+) acquired in March 2020. My vehicle is from the first batch of BS6 Ford diesels. The vehicle has already gone through 2 recalls for replacing the DPF/EGR assembly. Currently at 55xxx on the odometer. Usage is 80% highway.
After the last parts replacement under the provisioned recall, there was no issue with the DPF clogging. But it has raised its ugly head once again, although not surprisingly.
I called FASS and here is the typical, but slightly annoying conversation over the phone. All I wanted was to book the vehicle for manual static regen, as the vehicle has been driven under the ideal conditions to activate DPF regen for more than 300 kms, with no change in the situation.
Me : I would like to book an appointment for manual DPF regen on my BS6 Aspire diesel.
Staff : Sure. Please get your vehicle tomorrow. You might have to leave the vehicle for an entire day or more, for diagnosis and trials.
Me : I don't think that will be necessary. The vehicle has been driven under the ideal conditions for regen for more than 300 kms. Yet, the display keeps cycling between ' Exhaust filter overloaded. Drive to clean' and 'Filter is being cleaned'. There engine refuses to go beyond 2000 rpm, irrespective of the gear it is in. I need you to do a manual static regen using the OBD equipment.
Staff : But Sir, the vehicle has to driven under specific conditions to activate DPF regen. We will have to undertake trials and also drive the car ourselves to activate regen, if it doesn't happen by the static method.
Me : Did you not hear what I just said about how the vehicle has been driven for the last 300 kms? Who is going to pay for diesel that will be utilised for all your unnecessary trials?
Staff : You will have to bear the cost of diesel that will be utilised for the trials.
Me (now getting somewhat worked up, although this has been the process, every single time for every 6 months when I have to report the SAME issue to FASS) : I will get the vehicle tomorrow. I expect you to perform a STATIC manual regen using the OBD. If it doesn't work and you decide to drive the car for your experiments, you are going to pay for the diesel. My car was one of the first cases to be reported to Ford India. It was escalated all the way to Ford USA, after Ford HQ at Chennai were unable to provide a fix.
To summarize : Ford India has been great in overall service levels and co-operation in terms of recalls and parts replacement. Yet, at the dealer level, the usual tricks of stonewalling customers affected with the long standing issue, continues unabated. One has to be armed with all the data, specific curcumstancial evidence and LOADS of patience.
No regrets about the Aspire Diesel, but every time this issue crops up, I can't help but curse my luck. If only I had purchased the same car in its BS IV version, 6 months earlier.
Last edited by TDCi4Life : 23rd June 2023 at 13:10.
Reason: Remarks
|