Skoda Superb 2009 - 1st car replaced, 2nd Seized - Rs. Refunded now - Case Closed!

Sahil · 6th October 2009, 11:58

Congrats Gagan ! Glad you got justice. Please do share with us on how you finally convinced/threatened them to give you that replacement?

Gelfand · 12th October 2009, 16:42

In Russia we say: it's good when it has a good ending. I'm glad that Skoda gave Gagan a new car, so we can say that Indian dealers are not as bad as it seemed to.

Volkswagen has the same issue with DSG7 in Russia. We have a lot of Volswagen Passat here because Volkswagen has built a factory in Russian city - Kaluga. And they produce lot's of Passats there - all with DSG7. I owned Passat B6 2.0FSI AT and it was great until I saw a Superb. There is only one thing on Superb is worse than on Passat - transmission. 6-gear AT at Passat was great, I dream on having such a automatic transmission on Superb.

arin_12 · 13th October 2009, 12:43

Quote:

Originally Posted by Gelfand

In Russia we say: it's good when it has a good ending. I'm glad that Skoda gave Gagan a new car, so we can say that Indian dealers are not as bad as it seemed to.

Ha ha, Mr. Gagan will only know the pain. I dont know how many sleppless night he might have spend. Skoda in India is like a Black listed Car Company.

Any How Congrat Gagan

GTO · 14th October 2009, 13:22

Quote:

Originally Posted by gagananand

well I feel the skoda dealers are one of the main area of propblem. In my case the Arshia motors acted responsibly. The owner of the dealership contacted me immediately in middle of night when the breakdown happened. His team was there in middle of the night. well skoda should look into the kind of dealers they appoint. It can make all the difference.

well my car was exchanged for a same petrol superb but I opted for a different colour silver this time. Earlier car was cappichino beige colour. well if you guys have an idea as to how to check the maufacturing date please let know

Congratulations! This news is huge, I don't know why I missed it. Gagan, you must be on top of the world. Pat on the back to Skoda for treating a premium customer like he ought to be treated. If this is a sign of good times, or atleast a start, Skoda MUST continue to work hard on improving customer satisfaction. Long way to go, but definitely a step in the right direction. Well done & resolved.

jigbarai · 14th October 2009, 13:41

True, we ought to acknowledge Skoda when its due. Good.

We have seen a fair share of replacements done by Skoda in the recent times (I remember atleast a couple of Fabias on this forum and now this Superb). Which indicates they are taking care of ALL and not just customers of their flagship product.
Also, this indicates that they are atleast taking responsibility for 'their products' very well.

Edit: Dealership' responsibility is a different and a difficult ballgame. Hoping to here some good news here too.

Ramsagar · 15th October 2009, 17:08

You taken words from my mouth jigbarai.

This is a positive sign in replacing the vehicle.

How about the Harish problem? When is Skoda going to resolve it?. May be after the 2010 AutoExpo?

SKODA are you listening?

harishv · 15th October 2009, 21:10

Quote:

Originally Posted by Ramsagar

How about the Harish problem? When is Skoda going to resolve it?. May be after the 2010 AutoExpo?

SKODA are you listening?

Not listening buddy. Another thread has surfaced with a new superb breakdown and similar Skoda response.

Ramsagar · 16th October 2009, 10:16

Quote:

Originally Posted by harishv

Not listening buddy. Another thread has surfaced with a new superb breakdown and similar Skoda response.

Ohh S#!%%,
The Skoda returns

God save our souls

gagananand · 16th October 2009, 15:59

Thanks fellow Bhpians as it because of yur support I am enjoying my new car today. Well it has done 1200kms and is working great. I as of now see a graet improvement in the aircondtioning or maybe it is because of the low ambient temperature.
The car is a pleasure to drive

Sahil · 16th October 2009, 16:20

Quote:

Originally Posted by gagananand

Thanks fellow Bhpians as it because of yur support I am enjoying my new car today. Well it has done 1200kms and is working great. I as of now see a graet improvement in the aircondtioning or maybe it is because of the low ambient temperature.
The car is a pleasure to drive

Glad to learn, it takes a lot to win back a customer.

I just posted this in another thread, would be helpful to you:
"Quick suggestion on the AC- I find the cooling best in the manual mode-dual off-outside vents closed(this improves cooling greatly)-blower on fwd vents only not legs.
Even with outside temp at 32C+ I'm comfortable with the above settings and car temp at 23-24C. In the evenings I often put it down to 25-26C"

Jaggu · 16th October 2009, 16:23

And this saves energy/fuel and will help acheive better FE. Have noticed the same in other cars, best is to use auto mode for cooling the cabin uniform initially and then move to manual mode with dash vents.

Sahil · 16th October 2009, 16:25

Quote:

Originally Posted by Jaggu

And this saves energy/fuel and will help acheive better FE. Have noticed the same in other cars, best is to use auto mode for cooling the cabin uniform initially and then move to manual mode with dash vents.

Auto mode has a brain of it's own, be it Skoda or BMW. Its best just to set the temp to the lowest 18c when you sit in on a boiling day and gradually move higher once cabin is chilled.

entropy · 16th October 2009, 16:41

Quote:

Originally Posted by Sahil

Glad to learn, it takes a lot to win back a customer.

I just posted this in another thread, would be helpful to you:
"Quick suggestion on the AC- I find the cooling best in the manual mode-dual off-outside vents closed(this improves cooling greatly)-blower on fwd vents only not legs.
Even with outside temp at 32C+ I'm comfortable with the above settings and car temp at 23-24C. In the evenings I often put it down to 25-26C"

OT but this is strange that I have also settled to similar solution except that still I keep the mode to auto mostly but outermost front vents closed. It helps rear passenger immensely (making the B pillar vents effective ).

gagananand · 8th December 2009, 22:05

just thought that I should inform fellow bhpians that as of now my car has done almost 5000 kms and is doing very well. it is a pleasure to drive the car

McLaren Rulez · 8th December 2009, 22:55

Quote:

Originally Posted by gagananand

just thought that I should inform fellow bhpians that as of now my car has done almost 5000 kms and is doing very well. it is a pleasure to drive the car

Happy to hear this. How about an ownership report with pics and all? This thread has served its purpose.

6th October 2009, 11:58	#271
Sahil Distinguished - BHPian Join Date: May 2004 Location: Bombay Posts: 6,292 Thanked: 7,607 Times	Congrats Gagan ! Glad you got justice. Please do share with us on how you finally convinced/threatened them to give you that replacement?
	() Thanks

12th October 2009, 16:42	#272
Gelfand Newbie Join Date: Sep 2009 Location: Russia, Ufa Posts: 2 Thanked: 0 Times	In Russia we say: it's good when it has a good ending. I'm glad that Skoda gave Gagan a new car, so we can say that Indian dealers are not as bad as it seemed to. Volkswagen has the same issue with DSG7 in Russia. We have a lot of Volswagen Passat here because Volkswagen has built a factory in Russian city - Kaluga. And they produce lot's of Passats there - all with DSG7. I owned Passat B6 2.0FSI AT and it was great until I saw a Superb. There is only one thing on Superb is worse than on Passat - transmission. 6-gear AT at Passat was great, I dream on having such a automatic transmission on Superb.
	() Thanks

14th October 2009, 13:41	#275
jigbarai BHPian Join Date: Sep 2009 Location: Mumbai Posts: 554 Thanked: 29 Times	True, we ought to acknowledge Skoda when its due. Good. We have seen a fair share of replacements done by Skoda in the recent times (I remember atleast a couple of Fabias on this forum and now this Superb). Which indicates they are taking care of ALL and not just customers of their flagship product. Also, this indicates that they are atleast taking responsibility for 'their products' very well. Edit: Dealership' responsibility is a different and a difficult ballgame. Hoping to here some good news here too. Last edited by jigbarai : 14th October 2009 at 13:59. Reason: Pressed enter by mistake and post got submitted.
	() Thanks

15th October 2009, 17:08	#276
Ramsagar Senior - BHPian Join Date: Dec 2006 Location: BLR_Nellore(AP) Posts: 1,396 Thanked: 252 Times View My Garage	You taken words from my mouth jigbarai. This is a positive sign in replacing the vehicle. How about the Harish problem? When is Skoda going to resolve it?. May be after the 2010 AutoExpo? SKODA are you listening? Last edited by Ramsagar : 15th October 2009 at 17:10.
	() Thanks

16th October 2009, 15:59	#279
gagananand BHPian Join Date: Aug 2009 Location: delhi Posts: 80 Thanked: 114 Times	Thanks fellow Bhpians as it because of yur support I am enjoying my new car today. Well it has done 1200kms and is working great. I as of now see a graet improvement in the aircondtioning or maybe it is because of the low ambient temperature. The car is a pleasure to drive
	() Thanks

16th October 2009, 16:23	#281
Jaggu Team-BHP Support Join Date: May 2004 Location: Bangalore Posts: 20,215 Thanked: 15,907 Times	And this saves energy/fuel and will help acheive better FE. Have noticed the same in other cars, best is to use auto mode for cooling the cabin uniform initially and then move to manual mode with dash vents.
	() Thanks

8th December 2009, 22:05	#284
gagananand BHPian Join Date: Aug 2009 Location: delhi Posts: 80 Thanked: 114 Times	just thought that I should inform fellow bhpians that as of now my car has done almost 5000 kms and is doing very well. it is a pleasure to drive the car
	() Thanks