I would like to begin by saying, I am posting a thread for the first time, although I have been reading Team-BHP for years. Buying and getting a 3XO in a matter of 2 days lead me to believe I have something interesting to share with fellow readers. On dhanteras of this year, that is 28th of October 2024(towards the end of the working day), we booked a XUV 3XO AX7L Diesel Manual, (which I was told is a very rare choice), Forest green/grey colour from Unnati motors Pune.
The immediate next day, I got a call from our sales rep informing me a red car is up for grabs if I am willing to take that, or getting another car could take a month or two. I decided to wait, and lo and behold, I get a call on the 3rd day, i.e., within 48 hours, that our car is at the dealership for PDI, and we are welcome to inspect the car during the daytime.
We checked the car, found a couple of paint imperfections which were rectified with polishing and paint detailing. Everything else seemed fine, only 9Kms on the Odo. However, due to Diwali long weekend, the registration could only be done 4 days later, and on 7th of November our car was ready for delivery. As the entire family was in different parts of the country for various reasons, we held off on taking the delivery until 24th of November.
The entire delivery experience was in-fact amazing; we have taken a Baleno from Nexa which we thought to be a good delivery experience, and a Brezza from Suzuki Arena, which we thought was the most underwhelming delivery, the Mahindra delivery came out on top with the most energetic and spiritual delivery experience. As our plan was to drive 50 kms to Shirgaon Prati shirdi temple, we had HSRP(which caused issues, more to come on that later), Fastag and Adrenox sorted well in advance (we had almost 2 weeks to get it all sorted as the car was just sitting at the dealer's stockyard after PDI).
Initial driving experience after driving roughly 500 kms:
Coming from Maruti cars, this feels like a big step up, the cabin ambience, the power, the smoothness (even after being a diesel) was commendable.
Driving experience(Pros and cons both in terms of driving):
1)Turbo lag is still noticeable in our diesel, but once you get past 1800-2000 RPMS, it is a pretty fun vehicle to drive. The power otherwise is phenomenal, the refinement is great too. You feel a little vibration when you crank the engine at first, then there or low to no vibrations at the touchpoints, and no sound.
2) Unfortunately, we have the perfect roads around our area to check the vehicle's ride quality and comfort, it still throws around the passengers over rough roads quite a bit, but there is no thud, or weird sounds from the suspension even on the worst road.
3) A missing dead pedal and a cramped overall footwell is an issue for me and my dad, does cause some discomfort.
4) Gears seem clunky, and not very smooth, maybe because it is a new vehicle, will update the thread after a couple of services.
5)Rear passengers are reasonably comfortable, have only had 2 in the back as of now, but by the looks of it, 3 would be totally fine too.
A few general pros and cons:
PROS:
1)The cabin space is on par with baleno, but feels bigger due to big glass area, a panoramic sunroof, lighter interior(which is already proving hard to maintain).
2)The lane keep assist, when set to warning only, was surprisingly catching lanes and warning me when I was wearing off with a little haptic feedback in less-than-ideal state highways, which I thought would only be possible on proper expressways.
3)Climate control worked perfectly, keeping the car at the exact temperature I wanted, rear air con vents were effective too. The dual climate control feels like a gimmick for us though.
5)NVH is much better than our baleno and brezza.
6) The interior feels premium in the top end variant barring a couple of quality control fit and finish issues, like the roof liner not being stuck properly near the edge of the sunroof.
7) It is an attention catching car, the design, the features, everything leaves the passengers in awe.
8) MID indicated fuel efficiency on our drive to Prati Shirdi was shown to be 17 kmpl, and on my father's office commute is coming around 13-14kmpl. I must mention the route to my father's office is less ideal than route to my office, he travels at an average speed of 15kmph for 17 kms, with a high of only 50 for a km or two.
9) Electronic parking brake and auto hold were a little hard to get used to at first, but turned out to be incredible at traffic stops once you learn its behaviour.
CONS:
1) The sensors in the front and the ADAS is proving to be more annoying than usual in Pune traffic, The front sensors were basically constantly beeping, I had to turn them off.
2)The sound system had some crackling noise almost, it sounds like extremely low-quality speakers, even with Harmon-Kardon badging, leaves me with low expectations from the 16 speaker Harmon-Kardon system Mahindra is boasting about in the born electric SUVs.
3)There is no apple CarPlay, as my father will be driving the car more often and his only device is an iPhone, this is turning out to be an irritant. Android auto is working flawlessly though.
4)The boot space is less useful in reality; a couple of months groceries were enough to fill it. The number on paper is larger than actual usability.
5) Adrenox is good just for stats on our manual top end variant, it is more useful on automatic variants that can facilitate Remote engine start/stop along with climate control settings.
6)360 camera is average at best.
7)Auto start stop is generally an irritant for all, but it is an irritant more so for a diesel that has a noticeable staring grunt.
A few general observations:
The SOP for modern Mahindra cars is not communicated properly to any of the dealerships. My dealership was not aware of the DVR feature of our 360 camera, which helps you use all the cameras as dash-cam when a sd card is installed.
The dealership’s number plate contractor installed the HSRP in a way that is blocking the front radar, leaving the auto emergency braking nonfunctional. The dealership had no idea it was an issue, and I had to quote the user manual which clearly stated that number plate should not be covering the Radar. Our dealership promptly ordered a new plate and tagged this issue to their higher ups for SOP correction.
The backend team at the dealer registered adrenox by entering last few characters of VIN instead of the vehicle registration number(dealership already had the number plate with them before activating adrenox) This caused non functionality of few features like toll diary.
The missing features in Manual are not mentioned to you at any point, manual is considerably less equipped losing out on adaptive cruise control, pilot assist, remote engine start, climate control settings from the App, and the manual does not have a dead pedal, considering our other cars have it, it is an issue for us.
All of the above issues arise from Mahindra not sharing proper standard operating procedures with their dealerships, and our dealership was helpful throughout after we pointed those issues out and are putting changes into places to make buying modern Mahindras a better experience for their future buyers, kudos to them!
The buying experience and dealership experience was generally speaking, Excellent, they were supportive, and very accommodating regarding each request, they did not try to dupe us of money at any point, the excess amount given was refunded to us even before delivery.
But again, if a person with little to no knowledge of modern Mahindras buys a car with any dealership, you cannot expect the dealership to educate you on those, most dealerships will not know about most features in the car. Like the lack of knowledge regarding Radar was caused as most variants they sell of any car in their showroom are without radar. Most people going for xuv700 opt for AX5/AX5L variants, same goes for 3XO’s, and the ROXX, basically the variants without radar.
Do let me know if you have any questions or if I missed out on anything. |