[d.w.w.]

Had been shopping from Myntra for 9-10 years without issues until last month. Bought a kids dress and returned since we did not like the fit and the dress looked old(may be the fabric colour)/ returned multiple times. The time gap between delivery and the return request was just 16 minutes. The return pickup was done next day and at night I received an email telling return is on hold and to contact customer care. When I logged into Myntra it said return is on hold because the price tag was missing. Now, the tags are the first thing the pick up agent will verify to match the product, so if it goes missing the agent will flag it right away. Again, when I pack the return, I always make sure to keep the tag visible so that the agent can see it with out opening the whole thing, so I was pretty sure the tag was there.

Called up CS and they promised to look into this. Woke up next morning only to see that the return was rejected. Now mysteriously the rejection reason has changed to damaged product instead of tags missing. Tried to call CS and the IVR options had also changed within a day. Finally after playing around with IVR options I got in touch with a CS executive who was of no help.

Found some offline chat option was available and raised the concern there. They simply kept closing the ticket stating the product was found to be damaged and it will be sent back to me. Finally I asked them to share details of what damages were found in the product and share pics. After a couple of strongly worded chats, they asked to raise a return request after I receive the re-shipped product. Did what they said and the pick up happened again and the refund was approved on the spot. (the same guy came for pick up again)

Looks like they were making an attempt to sell off an old stock by blaming damages on part of the customer. If they get lucky, one piece is off their shelf.

Lessons Learnt:

• Take a pic before handing the return to the agent with tags visible.
• If something goes wrong, take screenshots of the status. If I had the screenshots, I could have proved that they changed return reason from missing tags to damaged product after I raised a concern.
• If the cloth appears slightly soiled/used always return it under damaged product. Choosing another category can end you in trouble as they will blame the damages on you.

[Latheesh]

Latest one- Amazon - Order tracking shows item is delivered but I did not receive the item

[Everlearner]

Originally Posted by Latheesh

Latest one- Amazon - Order tracking shows item is delivered but I did not receive the item

If you are staying in an appartment, check with security if the package is delivered to them.

[mukeshgoel]

How?

Does anyone know the calculation to get 10% cashback?

[GeneralJazz]

Originally Posted by Latheesh

Latest one- Amazon - Order tracking shows item is delivered but I did not receive the item

I'm sure you'll get it the next day. Happens every time I order something home. Kannur is the local hub and then it gets forwarded to Thalassery. Usually they get the items in Thalassery by the evening, and so the delivery guy marks it as delivered (perhaps to get an incentive/ good report). He promptly delivers it the next morning. Havent had an issue so far.

[Everlearner]

Originally Posted by mukeshgoel

How?

Does anyone know the calculation to get 10% cashback?

You have to order Rs.2500 worth of items, claim cashback and then return items worth Rs.1000. They will reduce the refund amount by 10%, but you end up getting 10% on the actual merchandize bought

[Latheesh]

Originally Posted by Everlearner

If you are staying in an apartment, check with security if the package is delivered to them.

It is independent house

Originally Posted by GeneralJazz

I'm sure you'll get it the next day. Happens every time I order something home. Kannur is the local hub and then it gets forwarded to Thalassery. Usually they get the items in Thalassery by the evening, and so the delivery guy marks it as delivered (perhaps to get an incentive/ good report). He promptly delivers it the next morning. Havent had an issue so far.

Few times delivery guys called in advance to ask if delivering next day is ok with me. This is the first time status shows delivered without call. I tried to contact the delivery person (with PIN) and he did not pick the call. Let me see how it goes.

[Latheesh]

Originally Posted by Latheesh

Latest one- Amazon - Order tracking shows item is delivered but I did not receive the item

Update:
- Try to contact delivery person but he/she did not pick the call
- Raised a complaint with CC on 30th and they promised solution in 24 hours
- Waited till today morning (2nd June) and contacted CC again, they checked and informed that they could not locate the item and if it is ok if they refund, I agreed, and they processed refund.
- I placed a second order for the same item today
- Just few minutes back got the delivery of item (first order), but with a minor damage.

What to do now?

[Everlearner]

Originally Posted by Latheesh

Update:
- Try to contact delivery person but he/she did not pick the call
- Raised a complaint with CC on 30th and they promised solution in 24 hours
- Waited till today morning (2nd June) and contacted CC again, they checked and informed that they could not locate the item and if it is ok if they refund, I agreed, and they processed refund.
- I placed a second order for the same item today
- Just few minutes back got the delivery of item (first order), but with a minor damage.

What to do now?

wait for your second delivery as well. Then raise a complaint with customer care to arrange return pick up of the first delivery.

[SedateGuy]

Originally Posted by Everlearner

wait for your second delivery as well. Then raise a complaint with customer care to arrange return pick up of the first delivery.

What is the reason behind waiting for second delivery? Why not contact CC now itself?

[Everlearner]

Originally Posted by SedateGuy

What is the reason behind waiting for second delivery? Why not contact CC now itself?

Just a precaution so that the CC guy should not cancel the ongoing delivery by mistake.

[deathwalkr]

Wanted to let you all know about a poor experience with Indian terrain.

Ordered a couple of trousers on their site (they were on sale) on the 6th, got no update other than order is confirmed.

Waited till the 11th, sent a mail asking for an update. Received a standard apology mail saying they were sorry and will let me know the status soon.

Ok, fair enough.

Waited till yesterday for an update with a reminder mail. Nothing.

Cancelled the order (was prepaid with card), got deducted Rs.200 for some reason and got the refund.

Went to the store here and got the trousers.

[IamNikhil]

Have been shopping from AJIO & MYNTRA since many years now. Earlier, Ajio used to deliver all items in proper packaging, replete with a box, properly folded (in case of clothes) etc. The past few times I ordered however, the shoe box was in such a shoddy condition that it was almost non-existent; happened in the case of multiple brands: Asics, Skechers and Puma; so it's not necessarily a downside at the brand's end, but evidently a consequence of poor conditions at Ajio storage spaces. Also, in the case of clothes, T-shirts and Shirts I had ordered from premium brands were crumpled and stuffed inside a hastily-packed plastic. Quite appalling to see Ajio playing with customer experience in such fashion.

Myntra is not far behind in this case, but still, compared to Ajio, they fare well atleast with premium brands.