Quote:
Originally Posted by Proxima Come on. Tatkal is an excellent concept where the IR makes money out of people who CAN afford to pay more for the same services, in most cases because of their affordability are too lazy to book in advance. |
I don't really think there is any connection between a person's affordability and his being lazy. And let me explain why Tatkal is a big joke (on us, the consumers) the way it is now.
I have been using Tatkal from the time it was introduced. When it was introduced, the aim was to cater to genuine emergency travel and the rules were :
1) Booking opened a day in advance - for tomorrow's ticket, booking opened today morning 8AM.
2) A flat fee of Rs50 was charged extra per person and no refunds permitted on cancellation.
3) Only 1 coach in each train was marked for Tatkal - 72 berths in sleeper.
This was an excellent concept, because you never know when you have to travel in an emergency and if you could know it atleast a day before, you could get a ticket. And a premium of Rs50 is OK for SL tickets.
However, when IR saw that people really took to the concept of Tatkal, they decided, why not exploit this to turn a convenience into a revenue generator. So, they modified the rules so that :
1) Now you can book 5 days in advance - I dont see 5 days in advance being an emergency situation.
2) Increased the charges to Rs150. Please note that in some cases like Chennai-Trichy, Chennai-Blore etc, the premium charged for Tatkal is MORE than the ticket cost itself. Oh yes, they do have a brief lean period of 2 months in a year when the tatkal cost is Rs75.
3) Instead of a coach, now they keep apart a %age of total berths in the train for tatkal, which means passengers who book in advance eg. 2months early also get WL or RAC because a chunk of the seats are blocked for Tatkal which will be released only if no one opts for Tatkal.
If this is not a joke, I am not sure what is. And the joke is on us.
Quote:
Originally Posted by Proxima If it is really an emergency, which occurs once in a while, I am sure one can pay extra. Whats the problem with that? Does not the same hold good for booking flight tickets? You book in advance and pay less. Book late and pay more. Simple. |
Since I travel weekly, I book tickets for 3 months in advance, so you can't call me lazy. But if you are charging premium for late bookings, why can't you give incentives for advance booking like you have in other countries ? Let the tickets start out cheaper and progressively get costlier.
And BTW, you get penalised for booking in advance. Earlier the cancellation charges was Rs20 for a ticket (upto 6 berths). They now increased it to Rs40 per person on the ticket.

When I book via the net, printing the ticket on my stationary, I do not see why IR should charge me Rs40 for cancelling a ticket.
So, while they can gloat that they did not hike passenger fares for years, this is how they could manage to run the show without increasing fares.
Lalu's favourite analogy is "Milk a cow to the max". But it is good to ensure that the cow is not over-milked.