[urbanzameendar]

Originally Posted by AnnaRocks

Throughout the process, I got a strong 'Golmal hai bhai sab golmal he' vibe from Hera Pheri.
Attachment 2469876

Your instinct was right I guess!
Do check the attached screenshots of the pending penalties for the car in question.

[KickassPenguin]

Originally Posted by urbanzameendar

Your instinct was right I guess!
Do check the attached screenshots of the pending penalties for the car in question.

What is the logical reason/legal interpretation of the Challan statement "Allowing unauthorised person to drive "?

[ComboCutter]

Zoomcar is bad in terms customer service and clearly over priced also. Local travels are able to provide rentals at a lower rate with a much better experience nowadays.

My prior interactions were fine with Zoomcar but in 2021 when I had to cancel couple of bookings, they took more than 12 months to refund the amount after multiple emails and Google reviews. Their customer care is restricted to live bookings and others are left on the side. Just read the reviews on zoomcar anywhere.

If this were to happen in the West, this company would have been sued to death, it deserves to be.

[RMN]

Originally Posted by KickassPenguin

What is the logical reason/legal interpretation of the Challan statement "Allowing unauthorised person to drive "?

Renting out a private car I suppose. The previous customer who rented the vehicle must have been flagged by a traffic cop for some minor offense and at that point he must have confessed that this isn't his car but a rental.

Rental cars are supposed to have the black plates I believe.

[Asish_VK]

Contrary to the general opinion, I had a good experience two months back with zoom cars.

I had booked an ertiga for a family trip at Hyderabad. I had booked this particular car after reading the user reviews, which were very positive.

After booking they have shared the car location through app. I was able to find the car quickly with the location. Unlocking and capturing images before drive was also smooth through the app.

Once unlocked, I've noticed that the insurance was expired a week back. Tried to contact the owner through zoom car app's chat but he was unavailable at that time.
Parallelly raised a query to customer care too. I've got a call from zoom car's customer care with the owner in conference. The owner shared the renewed insurance copy within 5 minutes (it was already renewed, bit he forgot to replace with old one)

The car was very clean with recently done interior cleaning. Drive was also super smooth. Returning process was also seamless with the app.

PS: I too felt the pricing is on the higher side.

[barcalad]

Took a vacation with friends a few weeks ago in Bangalore. Booked a Bolero Neo N8 via Zoom Car for a couple of days. I was using them after a really long time and reading through these reviews, I did have some apprehension on how the experience will be.

Did some digging and found out that ZC was running this "tatkal" offer where at 12 PM and 6 PM on every day, there is a window for which this offer is valid wherein you get flat 50% off on your booking if it is for multiple days. Did precisely that and got lucky at the 6 PM slot. I zeroed down on the particular car (there were plenty of options) after reading its user reviews (a really good feature on their website, I gotta say) and pictures of the car. A quick check of the plates showed that the car was quite new and had no traffic violations.

The owner of the car was prompt to connect with me over ZC's chat feature wherein he shared his number and the exact Google maps marker of the car. On the day of the booking, I reconfirmed the same with the owner over Whatsapp and he responded that the car was clean, ready and parked at the location marker.

And it indeed was. Did the checklist PDI of the car via the ZC app and boom - got the car unlock option on my screen. Tapping it unlocked the car and the keys were kept in the glove box. The car was spotless and there was no odor. So far, so good.

Some extras I observed were rear + front dashcams, charging cables for Android and iPhone. There were no documents of any kind. I pinged the owner for the same and he immediately sent the document soft copies over Whatsapp.

The dashcam had internal audio recording enabled and I had to disable it by playing with the settings. The audio system of the car was mediocre though. Classic Mahindra.

The car had around 12k on the odo and drove well. The ride was mad bumpy and a quick check of the air pressure showed that the tyres were over-inflated. Tanked up at a Shell nearby and got the air pressures down to comfortable standards. No squeaks, rattles or bumps at all for a car that is otherwise known for rugged use.



Not blurring the plates as the car is available on the Zoom Car website with the plates visible.

We drove around town quite a bit and did a road trip to Bandipur too. The car performed well and I honestly had no issues with it except that the mileage figures weren't on expected lines.

I did get the check engine light out of nowhere once on the Bangalore - Mysore expressway but it faded away on its own.



On the day our booking ended, we closed the booking before time. Pinged the owner again to inform him of the same. Drove back to the same pickup spot location. Kept the key in the glove box. Checked out via the app and tapped on the end trip option to lock the car and successfully close the booking. Texted the owner my thanks and appreciated his prompt responses to my queries.

I'd like to mention here that the app UI is top notch. There wasn't any lag or crashes or freezes. The delay between tapping the lock/unlock in the car and the actual lock/unlock was perhaps 2-3 seconds.

Rated the host with full marks and I suppose that applies for Zoom Car as well. My apprehensions turned out to be unfounded and I had a flawless experience with them. Throughout the booking, I never had any physical interaction with the host or any ZC staff. There wasn't any need to connect with ZC's customer care either.

Will I be using them again? I most certainly will.

[WorkingGuru]

A white board BH registered car! Renting out this car is blatant illegal use of a vehicle. What would you tell the cops at any check-post ?

Theft to the Govt exchequer aside, insurance would not have covered any claim if this car got into an accident.

If ZoomCar is promoting this and getting away with it, then it's likely they have a politician backing them.