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Old 14th March 2020, 08:27   #1696
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Default Re: Zoom Car Reviews - Self Drive Rentals in India

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Originally Posted by nikhilthegunner View Post
There are 2 paragraphs that completely contradict each other. You booked the car a couple of hours before arriving in Ahmedabad and claim to have booked well in advance. I didn't understand this. How is booking some 2 hours before driving called booking well in advance? Isn't that a sort of short notice booking for Zoomcar? Would understand if you booked it like a week before or earlier than that.
No, you have misunderstood me. I had booked a zoom XUV 500 a month before my Gujarat trip but after I landed in Ahmedabad they offered me a Creta without even caring to inform me that XUV is not available with them in Ahmedabad. It's only when I called their customer care after not getting the details of booked vehicle in zoom app did they informed me about the same.
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Old 21st March 2020, 16:21   #1697
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Default Re: Zoom Car Reviews - Self Drive Rentals in India

Had a bad experience in trying to book for a car today for a short commute. Zoomcar was offering ads stating that they offered home delivery of sanitised cars. I booked for a car and it didn't turn up. Not even showing the location of the car if it's at one of their parking lots. No actual customer service support available either. Recommend to stay far away from these guys. I will be going to the revv or drivezy camp, thank you.
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Old 24th March 2020, 21:14   #1698
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Default Re: Zoom Car Reviews - Self Drive Rentals in India

I have a Zoomcar booking on 17th April'2020. Given the 21 days nation-wide lockdown period and Corona virus pandemic, I may not be able to carry on with my planned trip.
I am unable to find their customer care number or reach them through any other means.
Will I get full refund if I cancel my trip?
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Old 24th March 2020, 21:53   #1699
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Default Re: Zoom Car Reviews - Self Drive Rentals in India

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Originally Posted by SamitMukherjee View Post
I have a Zoomcar booking on 17th April'2020. Given the 21 days nation-wide lockdown period and Corona virus pandemic, I may not be able to carry on with my planned trip.
I am unable to find their customer care number or reach them through any other means.
Will I get full refund if I cancel my trip?
If there is an extension of the shutdown they will refund and cancel. If not go and travel. What is the confusion here?
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Old 24th March 2020, 21:57   #1700
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Default Re: Zoom Car Reviews - Self Drive Rentals in India

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Originally Posted by SamitMukherjee View Post
I have a Zoomcar booking on 17th April'2020. Given the 21 days nation-wide lockdown period and Corona virus pandemic, I may not be able to carry on with my planned trip.
I am unable to find their customer care number or reach them through any other means.
Will I get full refund if I cancel my trip?
You can read them via the app. Raise a service request for cancellation and refund. Keep in mind that all organisations are working with limited staff so turnaround times will be longer. Apologies if I am harsh but I think you ought to have cancelled the trip on your own much earlier as the risk isn't worth taking.
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Old 24th March 2020, 22:35   #1701
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Default Re: Zoom Car Reviews - Self Drive Rentals in India

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Originally Posted by hserus View Post
If there is an extension of the shutdown they will refund and cancel. If not go and travel. What is the confusion here?
My query is- On cancellation, will I get full refund or only the security deposit?

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Originally Posted by digitalnirvana View Post
You can read them via the app. Raise a service request for cancellation and refund.
I did it. Thanks.

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Originally Posted by digitalnirvana View Post
you ought to have cancelled the trip on your own much earlier as the risk isn't worth taking.
As it was a 1 day urgent business trip, I was taking chances.
But I agree with you, I should have cancelled it.
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Old 27th April 2020, 18:48   #1702
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Default Re: Zoom Car Reviews - Self Drive Rentals in India

I had a bad customer care experience with Zoomcar booking with delivery/pickup.,
- I had booked Marazzo for a family trip (During Jan2020) and made the full payment.
- I then realized that I had not opted for home delivery & pickup option (100% my mistake)
- I emailed them that I would need home delivery & pickup option to be included. But I was told with the steps to book with delivery & pickup with a one liner at the bottom of the email -- 'Please note that you would not be able to avail this service once the booking is confirmed.'
Note : The booking was made 20 days in advance.
- I got fed up after hearing the same reply even during the conversation over phone.

- Cancelled the booking and booked Innova Crysta from Revv which was hassle free.

I guess, Zoomcar is losing its charm to its rivals.
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Old 27th April 2020, 20:58   #1703
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Default Re: Zoom Car Reviews - Self Drive Rentals in India

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Originally Posted by bblost View Post
I had no option but to book the Revv Car and I am very happy with that professional system.
I wonder why it wasn't your first choice

I've used Revv four times, in Bangalore, Chennai, Coimbatore and Hyderabad. Booked an XUV for early morning Nandi hills drive, drop was at 4:30 am. The car was dropped at 4 am sharp. I got an amazing grand i10 in Coimbatore as well as Hyderabad.

Revv might be the reason I may not spend money on a bigger car for my infrequent long distance trips. Their customer care is sharp and their delivery people are cultured, well mannered and have good knowledge.

Last edited by jasjotbains : 27th April 2020 at 21:00.
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Old 27th April 2020, 21:09   #1704
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Default Re: Zoom Car Reviews - Self Drive Rentals in India

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Originally Posted by jasjotbains View Post
I wonder why it wasn't your first choice

I've used Revv four times, in Bangalore, Chennai, Coimbatore and Hyderabad. Booked an XUV for early morning Nandi hills drive, drop was at 4:30 am. The car was dropped at 4 am sharp. I got an amazing grand i10 in Coimbatore as well as Hyderabad.

Revv might be the reason I may not spend money on a bigger car for my infrequent long distance trips. Their customer care is sharp and their delivery people are cultured, well mannered and have good knowledge.
There were some credited points that I planned to use.

I agree with you on Revv. They are very good and the delivery people are highly professional.
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Old 28th April 2020, 10:10   #1705
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Default Re: Zoom Car Reviews - Self Drive Rentals in India

Surprisingly had a pleasant experience with Zoom. For one of my recent trips (per lockdown) rented a Ecosport from Chennai. Fortunately the car was almost brand new with just 2500 kms on ODO, cleaned and maintained very well! There was a support staff in the parking lot who helped us with the pre check process and found the spare tyre damaged. He immediately drove the car to a nearby tyre shop to replace the damaged tyre.

Overall a satisfying experience, maybe I just got lucky reading the comments here.
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Old 6th May 2020, 11:21   #1706
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Default Re: Zoom Car Reviews - Self Drive Rentals in India

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Originally Posted by Striker View Post
Surprisingly had a pleasant experience with Zoom. For one of my recent trips (per lockdown) rented a Ecosport from Chennai. Fortunately the car was almost brand new with just 2500 kms on ODO, cleaned and maintained very well! There was a support staff in the parking lot who helped us with the pre check process and found the spare tyre damaged. He immediately drove the car to a nearby tyre shop to replace the damaged tyre.

Overall a satisfying experience, maybe I just got lucky reading the comments here.
I also remember having a similar experience at Zoomcar Chennai (near the airport) in December 2018. We had originally booked a Ford Figo however a day before the trip we received a call that our booking had been upgraded to a Hyundai I20 as the Figo needed to undergo repairs.

The car was brand new with the plastic covers intact too. Was extremely clean and the staff were helpful too. My only grouse was that it was the bare-bones variant having only front power windows and an aftermarket system that was slightly glitchy.

But overall, a great driving experience for our 5 day trip.
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Old 23rd May 2020, 18:45   #1707
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Default Re: Zoom Car Reviews - Self Drive Rentals in India

This is how zoomcar's email looks when a strange login happens in your account. Are they even trying? Throwing jargons like CEC at me and no link or contact details

Zoom Car Reviews - Self Drive Rentals in India-screenshot_20200523184201.jpg
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