[PraNeel]

Originally Posted by RavenAvi

Wipers were charged Rs 464.90 (Rs 259.70 + Rs 205.20).

Labour charges was Rs 130/-.

I quoted the prices from the MRP that was visible in the pictures of wipers posted by you. They have charged the MRP, in bill it is broken down to price + tax.
Dont you think charging Rs. 147 (130 + tax) for changing wipers is a bit steep?

[RavenAvi]

It finally happened.

After a blissful, no-fuss run of 8,335 kms and 14½ months, the dreaded Head Unit display freezing problem popped up in Lazarus.

On Friday, under grey, overcast conditions and a heavy drizzle, I was headed to pick up my daughter from her school. I had the LED positioning lamps on because of the semi-dark conditions and limited visibility all around. Halfway through my short journey (it's about 10 minutes from my home to her school), the HU screen went dimmer and got stuck at the map it was showing (in dark mode, since the LEDs were on).

I think it happened during a screen refresh/transition process, where the display map inches forward from one updated screen to another.

Subsequently, none of the buttons worked. Even long-pressing the Power button to shut down the HU didn't work. I put Lazarus in reverse gear to see if the rear view from the reversing camera came up, but even that didn't show on the HU's display.

Came back home with the frozen screen, asked my wife for a safety pin, and used it to click on the small Master Reset pin-sized button on the bottom right corner of the HU. The display immediately went blank, and upon cranking up Lazarus again, the HU became normal.

This is definitely a software glitch. A proper updation of the HU's software should fix this issue.

Since the local guys still don't have any clue on the customary navigation update, I am thinking of getting it done during my trip to the state capital early next month.

Except for this, everything else is sailing smoothly.

[Cruzerman]

Originally Posted by RavenAvi

It finally happened.

After a blissful, no-fuss run of 8,335 kms and 14½ months, the dreaded Head Unit display freezing problem popped up in Lazarus.

The HU freezing issue popped up on my Creta SX+ Petrol too, just after 2 weeks of ownership . I was playing music from USB on orange position of Start/Stop button (HU On mode) and when I turned on the engine, the HU froze on the 'Agree' screen. The steering controls worked normally, vol +/-, track change, mode, etc. But the screen wouldn't change from the 'Agree'. Tried to shut down the HU by long-pressing the Power button, but nothing happened. Suddenly thought about your post (thank you so much for that) and pulled out the stylus from my Galaxy Note4 and pressed the reset switch for about 3 seconds. The screen went blank. Pressed the HU power button again. Voila! the screen was back to normal. Thank you for the very useful post, otherwise I would have driven all the way to the service center to solve this issue.

Originally Posted by RavenAvi

This is definitely a software glitch. A proper updation of the HU's software should fix this issue.

Since the local guys still don't have any clue on the customary navigation update, I am thinking of getting it done during my trip to the state capital early next month.

Have you already got the software update done? Please let us know if this solved the issue. Thank you.

Other than this small glitch, the Creta has been an absolute joy to drive.

[naveen.raju]

Originally Posted by Cruzerman

The HU freezing issue popped up on my Creta SX+ Petrol too, just after 2 weeks of ownership .

This is a very common problem. Used to happen to me on two occasions. "Agree" screen and soon after I drop a call. On both scenarios, only the volume button used to work. I mentioned this when I had taken for my second service and asked them to reset the HU to the factory setting. No problems for the past 9 months.

[RavenAvi]

Originally Posted by Cruzerman

Thank you for the very useful post, otherwise I would have driven all the way to the service center to solve this issue.

You are most welcome. Glad my observations were of some help.

Originally Posted by Cruzerman

Have you already got the software update done? Please let us know if this solved the issue. Thank you.

Nope. The local Shivnath Hyundai dealership continues to be clueless in this regard.

Have to make a trip to the capital city for getting this done. Hopefully soon.

Originally Posted by Cruzerman

Other than this small glitch, the Creta has been an absolute joy to drive.

Indeed.

Originally Posted by naveen.raju

I mentioned this when I had taken for my second service and asked them to reset the HU to the factory setting. No problems for the past 9 months.

Reset from the update, Naveen? Curious because Lazarus's HU is still running on the factory-set software/setup.


A small update - crossed the 9,000-kms mark yesterday.

This came in 1 year, 4 months and 12 days since Lazarus drove into my life.

It's been all running around the city and petrol fill-ups, nothing else. Not even a puncture from the last one I reported.

Trust me when I say this (not exaggerating) - the Creta is pretty much a "fill it, shut it, forget it" car. The perfect urban runabout with it's rather compact footprint (slightly less than 4.3m in length), and a wonderful highway cruiser. For a family man, there's no better option in the market in it's segment.

[naveen.raju]

Originally Posted by RavenAvi

Reset from the update, Naveen? Curious because Lazarus's HU is still running on the factory-set software/setup.

I had asked to update the software when I went for the 10k service. But no idea whether they updated or did a reset. My main priority was to get rid of the bug. Since then, all is well.

Anyways, I have a list of things to be done during my 20k service which am planning to do in couple of weeks. BTW, congrats on the milestone. Taking it slow these days uh? And might get even slower once the "Big Brother" joins the garage.

[RavenAvi]

Lazarus rolled past the first big milestone of his on-road career yesterday afternoon, when I was on my way home from work.

It's been a near-perfect, near-no fuss ownership experience so far.

Bar a couple of punctures, a couple of mishaps (one of which was due to my negligence, come to think of it), and one Head Unit freeze-up, everything else in the past 600 days of ownership has been like the old Hero Honda CD100 commercial - "fill it, shut it, forget it."

Thankfully, I have been spared from any/all initial niggles of new Creta cars as reported by a few other owners - rear door handles getting stuck, windshield problems, Head Unit freezing up again and again, etc. After the troublesome ownership of my Empress (2014 Honda City), my Lazarus experience has been complete bliss.

To commemorate the occasion, let me list down a few joys and pains of owning the Hyundai Creta over the past 10,000 kms:

JOYS:

- A jack-of-all-trades, master of none package.
- I find the size just perfect for daily driving inside the city. Turning around from one end of the road to the other is a breeze.
- In-cabin ergonomics and ease of use of cabin features is spot on.
- Gearing is quite smooth. All gears fall into their slots with short, sure moves.
- Tall stance and raised ground clearance is a boon during heavy rains, when the roads are flooded.
- Head space, leg space and shoulder room is aplenty all around (for a family of 4 adults and 1 small girl).
- Extremely loud and premium-sounding horn! Wife has specially requested that I don't honk it when I reach home, because it makes her jump!
- Storage space between the two cup holders (behind the gear lever) takes in both my mobile handsets - iPhone 7 Plus & OnePlus 3 - easily (longitudinally). First thing I do when I enter my Lazarus.
- Smooth takeoff from standstill. No jerks or sudden bursts at all, unlike our Swift.
- Visibility from the driver's seat is fantastic.
- Huge dead pedal is a boon, specially on long drives.
- Steering-mounted controls are fantastic to use and precise.
- Engine noise is absent inside the cabin. Even the pedals don't transmit any vibrations to your feet. You will be hard-pressed to hear it running, except in confined spaces or during cranking up.
- The 3rd gear is best suited for in-city drives. For the highways, the 5th gear is the place to be.
- Superb lighting all around. The projectors are quite effective, as are the high beam bulbs and the cornering lamps.
- On cloudy, greyish dull days, the positioning LED lamp strips double up as DRLs. Very visible from a distance.
- Haven't sat even once on my Lazarus's rear seat. This feedback comes from my mom and wife, who have experienced the rear seats of 2 generations of the Honda City, and the current-gen Swift - the Creta's rear seat comfort is at level with the City, or maybe slightly more. My little feisty and naughty 5-year old falls asleep on the rear seat during trips - a testament to it's comfort levels!
- My mom calls it a raja ki gaadi (King's car). Needless to say, she finds the Creta's front and side profile extremely handsome!
- Plastics and fit and finish exude premiumness. Build quality overall gives you a feel of "built to last."
- Paint quality is excellent. The shine of the Polar White shade hasn't dulled much till now.
- Not even a single panel gap anywhere on the car whatsoever!
- The Goodyear Assurances which came with the car are doing their job well. Apart from some road noise at highway speeds, they have been quite robust and silent till now.
- Superbly tuned suspension soaks up most of the roads' undulations.
- Huge boot is very helpful in carting around a ton of equipment/luggage when needed.
- Overall FE numbers - 12.51 kmpl (Best = 14.41 kmpl, Worst = 10.83 kmpl) according to the FuelLog app.
- Head Unit is quick and responsive, and a joy to use.
- Sound output from the 8-speaker system is quite good, with the correct balance/fader adjustments. Quite adequate for a casual listener like me.
- You know you love your car when you park it anywhere and turn back at least once to gaze at it admiringly, even after 10,000 kms!


PAINS:

- The "Agree" click on the Head Unit.
- Re-circulation button for the Fully Automatic Climate Control (FATC) unit.
- Browsing back to the parent folder from a currently playing song.
- Missing backlit buttons on the driver door panel.
- Driver/passenger door plastic handle is flimsy. Squeeze it and you will know.
- Gear lever sometimes getting stuck when shifting to Reverse (from Neutral).
- Light steering at takeoff.
- Not much feedback from the tyres/steering at highway speeds.
- Lack of grunt/power is evident on steep ghat sections. Not as powerful as it's diesel counterparts.
- Cheap looking gear lever. One of the things I hate in the Creta.
- Head Unit resets to a default song on the USB drive sometimes.
- Sharp, jolt-like feedback from the steering when the car goes over a sudden, big, unseen pothole/speed breaker at highway speeds.
- The missing convenience of an Electro-Chromic rearview mirror. A toggle-enabled Day/Night rearview mirror doesn't suit this car's premiumness.
- Seat fabrics could have been better, for the price demanded.
- Fixed & naked central armrest. Too far from the gear lever to be of any real help, plus the hard plastic cover on top.
- No separate DRLs, automatic this-and-that, or auto-folding ORVMs. It pinches your heart sometimes.

On the radar once March Closing is done with:

1) Wheel rotation.
2) Maps update.
3) A few new stuff waiting to be added. (details when I post them)
4) New tyres. (depending on budget)


Ciao! Until the next update!

[a4anurag]

Originally Posted by RavenAvi

You know you love your car when you park it anywhere and turn back at least once to gaze at it admiringly, even after 10,000 kms!

I can understand how you feel.

It is a natural reaction that comes when we lock the car, walk a few steps away and then turn back to see it. If required stop for a second or two and stare at the car. It is just wonderful feeling actually.

I still have it on My Swift even after 1.1 lakh kms.

It's never been one that I haven't looked back.

Congratulations on reaching the milestone.

[dhruvritzed]

I feel 10000kms is too less to judge a car as built to last
Plus , see the amount of care that goes after your car
If it had given you any trouble, I'd be surprised anyway
And new tyres would be a clear waste after such a meagre mileage having read good about them on this thread itself.if they ain't broke, why replace

[RavenAvi]

Originally Posted by a4anurag

It's never been one that I haven't looked back.

Congratulations on reaching the milestone.

You know exactly how we feel about our steeds, my friend.

Thank you.

Originally Posted by dhruvritzed

I feel 10000kms is too less to judge a car as built to last

It's the duration of the car which has stayed with you which imparts that feeling, not the kms done. I am sure you checked the time in my above post - which is 600 days. Adequate period to correctly judge how your steed actually is (inside and out), specially when you are living with it each and every day of that 600-day duration.

Originally Posted by dhruvritzed

Plus , see the amount of care that goes after your car
If it had given you any trouble, I'd be surprised anyway

On the contrary, Lazarus sees much lesser care than my previous 2 Honda City steeds. Washing/dusting is much lesser, as is cleaning the interiors.

I even forget to cover him sometimes!

Maybe I am a bit desensitized after losing 2 Citys, which is actually my childhood dream car.

The only care I take is park Lazarus in my shaded garage dutifully each and every day, and not expose him to the elements - sun, rain and dust. Even then, it stands exposed outside when I am at office, at the mercy of Mother Nature.

Originally Posted by dhruvritzed

And new tyres would be a clear waste after such a meagre mileage having read good about them on this thread itself.if they ain't broke, why replace

Correct. Hence the clause inside brackets "depending on budget".

But going solely by the period done by them and by the conditions of the roads around these parts, it's something I have been debating on.

I might change them if I intend to keep Lazarus for a long time, and I might not if I am going to swap him for something else in the next 2-3 years, when the B-NCAP crash test norms and the BS-VI emission norms kick in.

It's something I am yet to decide. Nothing definite on that front, yet.

[sids1811]

I have completed more than 50k km on my 17 month old Creta 1.6 SX and i can safely vouch for the fact that indeed the car is build to last. Comparing it to my 2 year, 13k km Honda City, the rattles and squeaks are very less and the suspension is still doing wonders despite the pathetic road conditions in my city. Plus, I am not as careful as RavenAvi when it comes to maintaining my car.

The tyres have now started showing signs of age and are due for replacement next month.

Originally Posted by dhruvritzed

I feel 10000kms is too less to judge a car as built to last
Plus , see the amount of care that goes after your car
If it had given you any trouble, I'd be surprised anyway
replace

[dhruvritzed]

I feel any mileage below 35k is a waste of money for replacing tyres, you should rather invest in other mods till that mileage figure as cretas usually do not have a poor reputation for OE tyres, atleast you have a closed space to park your car, Delhi NCR people cannot even take that much care in most cases

[RavenAvi]

An incident happened back in March which left a pretty sour taste in my mouth, regarding Hyundai servicing.

It was on the occasion of the annual Hyundai Summer Checkup Camp in the second week of March in which they provide a free 90-point checkup of all Hyundai cars, plus a free wash and polish session. Creta customers are regarded as premium, so they get priority basis in workshop jobs. So I was told, anyway.

Come the morning, I reached the Shivnath Hyundai Service center. My usual SA, Kamlesh, was on leave.

The jobs I wanted done were:

- Whatever they were offering in the Summer Checkup Camp,
- Checking/top-ups of all fluids (battery distilled water, radiator coolant),
- Underbody & suspension checkup (due to my frequent runs on uneven, rough roads),
- Wheel rotation. (told them for 5-wheel rotation, so that the spare wheel sees some running too)

A new guy took Lazarus in and told me to come pick up the car by 3 PM.

Since I didn't have too many job commitments that day, I decided to stay in the customer lounge. Lazarus was taken up on the hydraulic ramp for it's underbody checkup. Something nagged at me and I proceeded inside the workshop hangar, and noticed that Lazarus had all his wheels removed. The thing that surprised me was that a technician was doing some work on the brake pads! I asked him bluntly about why he was fiddling around with them, when I hadn't authorised such a job in my work sheet. He replied that his supervisor had told him. Got hold of the supervisor (a new guy) and gave him a real earful, and told him to stick to only the jobs I have authorised. He started giving me the usual crap of how important it is to clean the brake assembly, seeing the kind of roads around us. I told him that if they are doing it for free as a part of the Checkup Clinic, they were welcome to do so. But if they would charge me for it, I won't be paying. He didn't reply anything to me then.

After their jobs were over, Lazarus was driven out to the washing area. I roamed around my steed and checked him with a keen eye for anything else which might be suspicious, but thankfully all seemed fine. The supervisor came up to me then and told me that 5-wheel rotation can't be done for Lazarus because the spare wheel is not an alloy! He suggested to stick to 4-wheel rotation for now, and in the future I could buy a 5th alloy and then they would do the 5-wheel job. Alternatively, one of the tyres could be swapped with the spare wheel steel rim and so the spare tyre could see the running. I weighed both options, and told him that I would buy a 5th alloy soon.

Lazarus was driven into the washing bay at 1:30 PM, and then all the guys went for lunch. I had to wait till 2:15 PM till they returned, and Lazarus was out of the washing bay by 3:30 PM.

I went over to my dripping-wet steed just as one of the washing boys cleaned him dry. That was when I got a real jolt!

For there were two ugly, long scratch marks on the central-top part of the rear bumper, just below the loading lip of the boot!

Closer inspection revealed that the paint was completely roughed off, and the black portion of the bumper had zig-zagged scratches on it.

Seething, I called the supervisor and showed them to him. He called up the washing boys and asked them about the scratches, and the boys said that the scratches were already there when they had started washing my car. The supervisor turned to me and accused me instead, saying that Lazarus already had the scratches when I brought him in, and they didn't happen inside the service center. This made me lose my temper. I gave a real, long blast to everyone standing around Lazarus. I called up the new SA who had taken my car in, and asked him if he had seen the scratches during the inspection they do when they take a car in. Either he was afraid of owning up, or he was truthful, but he admitted sheepishly that he had failed to check my car for any scratches or dents!

The supervisor started talking then, and spoke as if the new SA's words were like testimony admissible in a court. He said that the scratches weren't their liability anymore and I can drive out. I refused to take back Lazarus in that injured condition, and remained adamant that they do something about the scratches and give me back my car, else I was going to complain directly to Hyundai India and raise hell against them. Some other sympathetic owners came forward and started to narrate their bad experiences to me, while the supervisor and his steeds slowly disappeared from sight.

I stood there for around 35-40 minutes, with no one attending to me.

The supervisor came back to me after that period had passed, and offered to keep Lazarus back for a paint job to mend the rear bumper. It would cost me, he said, to which I replied that I wasn't going to pay even a single penny to them. Since I had to go for a touring visit next morning, I couldn't leave Lazarus either. Keeping my emotions and temper in check, I asked him to grab hold of a paint job guy and get the scratches covered with a touch-up job. A guy came over with white paint and a small rag, and covered up the scratches to the best of his ability.

It looked quite ugly in the end.

I went to the reception to collect the gate pass, and they handed me a bill of Rs. 1,563/-!! What nerve and audacity! I asked the new SA calmly about what all was included in this "free" checkup camp bill, and he reminded me of the brakepad cleaning and a few other stuff. I totally lost my cool then. Thundering earfuls to the SA and the female receptionist followed, and that resulted in them amending the bill hurriedly to remove charges for the extra jobs. In the end, I paid Rs. 480/- and collected the gate pass to drive out.

First thing I did when I reached home, was lodge an official complaint in the Hyundai India Service section of the official website. I also shot off a detailed email to their Customer Relations department.

Two days later, I received a call from their Area Head of Service who asked me for details, and gave me a patient hearing. He apologised profusely on behalf of the Service Center, and told me to bring in the car next morning and that whatever painting/denting job will be done, would be done FOC (Free Of Cost).

I received a call from the dealership's service center later that evening, and they repeated the same words. I didn't go the next morning, but took my own sweet time. About a week later, I went back with Lazarus to the dealership. Kamlesh was present this time and I narrated the whole incident to him. The supervisor was on leave that day, I was told. Lazarus was taken in, and Kamlesh promised me a free wash too. I had job meetings that day so left Lazarus in "their care", and went in the evening to collect him back. Thankfully, the paint job was done exceptionally well.

Kamlesh disclosed to me the real reason behind the scratches - I had asked for the 5-wheel rotation, and apparently one of the techs removed the spare wheel from the boot and since the wheel is quite heavy, slid it over the bumper into the floor below. The spare wheel is fixed on it's opposite side, i.e., the pin for filling air is on the other side. Since it wasn't lifted out but was slid out from it's slot, the pin caused the scratch. When they noticed that the spare wheel is steel and not an alloy, they packed it back in, AGAIN sliding it over the bumper back into it's place inside the boot, causing the SECOND scratch!

This investigation had been done after my official complaint was received by Hyundai India. One of the techs assigned to my car had admitted his fault, apparently. No idea what action was taken on the tech and on the new supervisor due to this incident. But on my subsequent visits, I am noticing the same supervisor running around, which means he might have gotten a warning and has been let off. Not surprising, since there's a dearth of good, qualified and technical workforce around my city.

This incident had put me off from Hyundai servicing, but top marks to the Customer Relations response from the Korean giant. I am glad they were so quick and prompt to address this issue.

This is the latest milestone, achieved a few days back:

Meanwhile, I am getting a really tempting offer from a businessman in my city who has fallen "head over heels" for my immaculately maintained Lazarus. He has come to our home 4-5 times now, and ends up drooling at Lazarus every time he leaves.

With the impending GST set to make SUVs cheaper, I am really, really tempted to sell Lazarus and pick up a good, performance-oriented car post GST. If things go this route, be sure that it will be either of these three, if new:

(Source)


(Source)


(Source)

Or this, if pre-owned:

(Source)

I have an excellent offer for the above right now, too!

Whatever happens, expect an update on this situation in a few weeks' time, most probably by the last week of this month.

Ciao!

[sumeethaldankar]

Hey buddy sorry to read about the bumper incident. I am glad the dealership owed up their mistake. By the way I am rooting for new Jeep in your garage

[sudeepg]

Originally Posted by RavenAvi

An incident happened back in March which left a pretty sour taste in my mouth, regarding Hyundai servicing.

...

This incident had put me off from Hyundai servicing, but top marks to the Customer Relations response from the Korean giant. I am glad they were so quick and prompt to address this issue.

....

I have an excellent offer for the above right now, too!

One of the most difficult situations to comprehend with huh? They offer you a free check up, then load it up by doing unwanted services WITHOUT your authorization and charge you a bill. Worst, they damage your car and act as though nothing really happened

I am very hurt to see this, but it doesn't surprise me. Anything that is free means you get a ton of customers and therefore the quality of service goes down drastically. So I never ever turn for these free checkup camps. They are at best good ways of introducing problems which needs to be corrected later. I'd advise that you stick to your regular service schedule going forward.

For Hyundai, this is a means to extract more money from services. Although many here argue that Hyundai has a fuss free ownership, that is far from the truth thesedays. The basic problems

1. There is always an attempt to inflate the bill somehow, or do things which are unwanted. Maruti also recently started this. The latest amusement being - they put in a filthy and supposedly car freshner and then charge you for it. They need to know that these things are personal and they ought to respect that. Who the hell are they to decide for me which car freshner to use?

2. Immature work force. If you ever have a serious, hard to diagnose problem, it takes multiple visits to get it rectified, usually. Unless of course a trained mechanic is handling your car.

3. Long service periods. It takes a full day to do a basic service.

Sad to hear that your beloved car will be on sale. I would have gladly picked it up, but I bought my S-Cross and it's going to stay with me for a very long time.