Background:
Had done 2850 Kms by Sunday 21-Feb. Following weekend I am planning to go out of the town which would add 800-900 Kms. Wanted to make sure vehicle inspection and few issues are taken care before going out of town. Decided to go for 1st Free service on Sunday 21-Feb.
Service Station: Balaji Cars, Ghodbunder Road, Thane
Service Advisor: Mr. Wilson
Task List for 1st Service:
1. Usual 1st service items per the manual
2. Windshield Wiper Water Supply Tube replacement (damage done by rats in apartment parking lot)
3. Fuel Line Protection Cover replacement (cover locks broken and came out due to stone impact on a high-way drive)
4. Touch-up minor scratches/bruises
5. Number Plate Fitting
6. Underbody Rust Protection
7. Unusual thuck/thud type sound coming from LHS wheel while going over deep potholes or steep humps at above normal speeds
Experience:
#1:
a. Usual fluid level checks and everything was done alright. I felt engine Oil Level in middle of Min and Max mark. I felt the same during vehicle delivery also. Asked the SA/Supervisor to top-up. But they suggested not to do it. It comes like that from company itself. It's better to keep the oil level at that. The engine and oil seals are quite new and if you overfill on a very new engine then due to the presurre oil seals could get damaged. They said during 2nd service they will replace and make at that time it will be till max level. I bought the argument since I knew the level hasn't changed since the delivery.
b. Wheel alignment check and correction
c. Nitrogen Top-up: The machine didn't recognize the Nitrogen already present in tyres. All tyres were deflated and filled with fresh nitrogen. Free of charge.
d. ECU and Engine Diagnostic Check: SA connected a laptop type instrument provided by Fiat to a port under streering wheel and did the error diagnostic check. NO ERRORS DETECTED.
e. Regular washing and interior/exterior cleaning.
#2: The water supply rubber tube was eaten by rats. It was duly replaced with a new one (Rs. 50).
#3: I was surprised it was not available in stock. A new cover has been ordered under warranty. Will visit the SA for fitting the same as soon as its available. The SA told me that all warranty items they need to order. Is it so? I think it was an excuse for not availability.
#4: This service station is closed on Sundays. But this Sunday they had free check-up camp for Indica and were open. But the paint shop was closed. This will be done when I go for cover fitting.
#5: I had got embossed number plates from my Nagpur Dealer. Wanted to get them fitted. Required a drill machine to pierce holes in metal plate. Being Sunday tool room was closed. This will be done when I go for cover fitting.
#6: Got the Waxoyl anti-rust protection done for the underbody. Cost 3300 (3000 base + 300 vat).
#7: Vehicle was lifted on a ramp and inspected. There is a cross-rod which is to protect the silencer pipe. It had got slightly bent from left side. While doing over deep potholes the sound was coming to metal contact. Solution was just straighten the rod by pushing it down to avoid metal contact.
I took the delivery of the vehicle by evening. As soon as I hit the road I could feel that the engine had got a lot smoother and was revving freely
. The pick-up has improved a lot. Looking forward to the out of town visit.
Service Station Rating:
Although #3, #4 and #5 are still pending I won't blame service stattion for #4 and #5. But with regards #3 I was expecting this to be completed. Overall I am satisfied with the experience. But there is still area for improvement.
Mr. Wilson has good knowledge about the product and has a good overall awareness. He was knowing about t-bhp forum already and was telling me that he came to know about it from visiting memebers.
Overall Mileage: I am consistently getting 18 KMPL in city driving with 100% AC.
Overall Ownership Experience(so far):
After driving this car for a month or so I can tell you that it's a dream to drive. There is absolutely no lack of power whatsoever. The gears ratios are briliantly designed which makes this car a dream to drive in both city and highway. You need to get used to engaing right gears. That's it. The gearbox is simply brilliant, from day-1 the gear change has been butter smooth. The lesser I write about the suspension, handling, steering and build quality, looks and all the other goodies the better, because, these are the things which can't be expressed in words. No car in that segment comes anywhere near it.
It's a true admiration guaranteed.