Ford Figo ZXI Diesel – Initial ownership report

Mustang.101 · 13th April 2010, 11:51

Quote:

Originally Posted by e-biz

2) Not able to figure out how to activate front wiper with spray. If i pull the lever towards me, then the back wiper only starts operating. To activate front wiper i have to push the lever on the other side. But not able to figure our how to activate wiper-wash for front windscreen

Take the car manual in the car with you & read how to operate wipers, you will clearly understand how it work, There is a pictoral depiction also in that, i believe.

gaurav911 · 13th April 2010, 13:12

Congrats ! The Figo looks really superb in Chill. Have fun driving!

Gilead · 13th April 2010, 13:24

Quote:

Originally Posted by e-biz

1) Am getting a slight clatter noise from the engine. Planning to get it checked with the dealer tomorrow
2) Not able to figure out how to activate front wiper with spray. If i pull the lever towards me, then the back wiper only starts operating. To activate front wiper i have to push the lever on the other side. But not able to figure our how to activate wiper-wash for front windscreen

You should be able to press the end of the wiper stalk a bit to the left to activate the spray cum wipe. The symbol will be there too.

scorpio07 · 13th April 2010, 15:05

as Gilead said, press the end of the stalk like you press a ball point pen or your lead pencil, hope this helps. Press the end of the stalk into the stalk.

e-biz · 13th April 2010, 17:02

Quote:

Originally Posted by scorpio07

Press the end of the stalk into the stalk.

Thanks @scorpio, this did help. Thank you all.

e-biz · 15th April 2010, 16:11

Got a problem - Tried to eject a cd which was playing. Got a message on the audio display "CD Eject" and it stayed like it. Not able to get the CD out even after trying the audio fuse. But when i change the source, the FM and aux-in plays well. Any ideas?

scorpio07 · 15th April 2010, 17:07

Quote:

Originally Posted by e-biz

Got a problem - Tried to eject a cd which was playing. Got a message on the audio display "CD Eject" and it stayed like it. Not able to get the CD out even after trying the audio fuse. But when i change the source, the FM and aux-in plays well. Any ideas?

have you gone through the Audio manual that came along with the car, check for any alternative to get the CD out, like in the case of computers, you have a pin hole and when you poke it the drive comes out? something in those lines have a thorough read of the manual.

sanjayc · 15th April 2010, 17:15

Quote:

Originally Posted by e-biz

Got a problem - Tried to eject a cd which was playing. Got a message on the audio display "CD Eject" and it stayed like it. Not able to get the CD out even after trying the audio fuse. But when i change the source, the FM and aux-in plays well. Any ideas?

Is the CD a normal sized CD or some exotic/special design one's? Does it still play when you change the source back to CD?

e-biz · 15th April 2010, 17:25

Quote:

Originally Posted by sanjayc

Is the CD a normal sized CD or some exotic/special design one's? Does it still play when you change the source back to CD?

Its just a normal CD. No, its doesn't play when i change the source back to CD. Tried all possible ways to eject but to no avail. Guess, i need to take it to the dealer

Gilead · 15th April 2010, 17:34

Quote:

Originally Posted by e-biz

Its just a normal CD. No, its doesn't play when i change the source back to CD. Tried all possible ways to eject but to no avail. Guess, i need to take it to the dealer

Don't settle for a repair job. These kind of issues can never be fixed permanently. Ask for a full replacement under warranty.

joethomasv · 15th April 2010, 17:38

Looks like a job for the dealer. I'm going to get that USB cable ASAP.

sanjayc · 15th April 2010, 17:46

May be a stupid thought, but just thinking aloud..is there any remote chance that the CD would have got bent out of shape bcos of heat due to parking under the sun for a long time! Have read stories about stuffs melting inside due to heat build up!

e-Biz may like to confirm if the car was parked too long in the sun before this happened?

Mustang.101 · 15th April 2010, 19:05

No sanjay, It could not have happened. I guess its an alignment issue which may only go away if the whole unit is changed but let the service guys check & see & sometimes coincidently it does happen (probability 1/1000)

e-biz · 16th April 2010, 12:37

Just got a call from Ford customer service and also from the dealer (chennai ford). They have asked me to bring in the car for a checkup and said would replace the parts if required, after the checkup.

e-biz · 19th April 2010, 13:45

Called up Chennai Ford on Friday and informed them of the issue i have with the audio CD not ejecting. They asked me to bring in the car for checking the audio system on Saturday around 10.30am.

Prompty, i was at their Arumbakkam workshop at 10.30am. One of the supervisors there Mr.Baskaran arranged for someone to look into the issue. After dilly dallying for nearly an hour, they came back saying that the audio system should be sent to the vendor for service checkup / replacement (only if necessary). I negotiated for a replacement, however they were adamant that replacement will be done only after checkup and that too if they find it necessary. I got totally OFF with their replies and called Ford 1-800 number but got the same reply. In the meantime Satish , a Business development manager was terse enough to say "Its new but this is all we can do". I thought there was some jarring noise coming from the front speakers and hd asked them to check it. At around 12.30pm, they gave the car back to me after taking off the audio (which left a gaping hole in my 'new' car and which would take around 5-7 days for them to check). When i was about to take off with my car, i found that they had fixed the door pads properly after checking the front speakers.

Got pissed off at this and demanded to see the Workshop Managar. I was asked to wait and while i was waiting i could see the manager walking around and making enquiries with their people. Finally he offered a different audio system for the time being, said will try to replace the audio system (though he did not guarantee it, still i appreciate the way he handled the issue). The ordeal finally came to an end around 1.45pm.

It takes only about 10 mins to take the audio system off the car and fit a new one back in but Chennai Ford took nearly 3 hours

While I understand that there would be a delay for the engineer/ mechanic as there are also other vehicles waiting, i did not like the way it was handled. While i really appreciate the workshop manager for his efforts, its really appalling to see that no one else was willing to take this matter in their hands.

I have also written to Ford customer care about my issue.

13th April 2010, 13:12	#47
gaurav911 BHPian Join Date: Nov 2008 Location: Earth Posts: 129 Thanked: 68 Times	Congrats ! The Figo looks really superb in Chill. Have fun driving!
	() Thanks

13th April 2010, 15:05	#49
scorpio07 BHPian Join Date: May 2008 Location: chennai Posts: 285 Thanked: 4 Times View My Garage	as Gilead said, press the end of the stalk like you press a ball point pen or your lead pencil, hope this helps. Press the end of the stalk into the stalk.
	() Thanks

15th April 2010, 16:11	#51
e-biz BHPian Join Date: Mar 2010 Location: Chennai Posts: 69 Thanked: 0 Times	Got a problem - Tried to eject a cd which was playing. Got a message on the audio display "CD Eject" and it stayed like it. Not able to get the CD out even after trying the audio fuse. But when i change the source, the FM and aux-in plays well. Any ideas?
	() Thanks

15th April 2010, 17:38	#56
joethomasv BHPian Join Date: Jul 2007 Location: KL-44 , KA-12 Posts: 374 Thanked: 324 Times View My Garage	Looks like a job for the dealer. I'm going to get that USB cable ASAP.
	() Thanks

15th April 2010, 17:46	#57
sanjayc BHPian Join Date: Nov 2009 Location: Chennai Posts: 952 Thanked: 8 Times	May be a stupid thought, but just thinking aloud..is there any remote chance that the CD would have got bent out of shape bcos of heat due to parking under the sun for a long time! Have read stories about stuffs melting inside due to heat build up! e-Biz may like to confirm if the car was parked too long in the sun before this happened?
	() Thanks

15th April 2010, 19:05	#58
Mustang.101 BANNED Join Date: Feb 2010 Location: New Delhi Posts: 1,316 Thanked: 233 Times View My Garage	No sanjay, It could not have happened. I guess its an alignment issue which may only go away if the whole unit is changed but let the service guys check & see & sometimes coincidently it does happen (probability 1/1000)
	() Thanks

16th April 2010, 12:37	#59
e-biz BHPian Join Date: Mar 2010 Location: Chennai Posts: 69 Thanked: 0 Times	Just got a call from Ford customer service and also from the dealer (chennai ford). They have asked me to bring in the car for a checkup and said would replace the parts if required, after the checkup.
	() Thanks

19th April 2010, 13:45	#60
e-biz BHPian Join Date: Mar 2010 Location: Chennai Posts: 69 Thanked: 0 Times	Called up Chennai Ford on Friday and informed them of the issue i have with the audio CD not ejecting. They asked me to bring in the car for checking the audio system on Saturday around 10.30am. Prompty, i was at their Arumbakkam workshop at 10.30am. One of the supervisors there Mr.Baskaran arranged for someone to look into the issue. After dilly dallying for nearly an hour, they came back saying that the audio system should be sent to the vendor for service checkup / replacement (only if necessary). I negotiated for a replacement, however they were adamant that replacement will be done only after checkup and that too if they find it necessary. I got totally OFF with their replies and called Ford 1-800 number but got the same reply. In the meantime Satish , a Business development manager was terse enough to say "Its new but this is all we can do". I thought there was some jarring noise coming from the front speakers and hd asked them to check it. At around 12.30pm, they gave the car back to me after taking off the audio (which left a gaping hole in my 'new' car and which would take around 5-7 days for them to check). When i was about to take off with my car, i found that they had fixed the door pads properly after checking the front speakers. Got pissed off at this and demanded to see the Workshop Managar. I was asked to wait and while i was waiting i could see the manager walking around and making enquiries with their people. Finally he offered a different audio system for the time being, said will try to replace the audio system (though he did not guarantee it, still i appreciate the way he handled the issue). The ordeal finally came to an end around 1.45pm. It takes only about 10 mins to take the audio system off the car and fit a new one back in but Chennai Ford took nearly 3 hours While I understand that there would be a delay for the engineer/ mechanic as there are also other vehicles waiting, i did not like the way it was handled. While i really appreciate the workshop manager for his efforts, its really appalling to see that no one else was willing to take this matter in their hands. I have also written to Ford customer care about my issue.
	() Thanks