Did first service of my Slavia at 15000km: A very satisfying experience

The costs are very reasonable with only the wheel balancing and alignment especially the cost of weights per wheel being a bit expensive

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First Service Experience:

I covered 15000 kms in my Slavia on 28-Feb-2024 in just under 6 months of taking delivery. Managed to get an appointment at Gurudev Škoda this week and dropped the car off for its first service.

Reached the service center at 9AM sharp and was attended to in 10 mins. The service advisor did a quick inspection and generated an estimate for ₹7300 for the parts and wheel balancing and alignment. I did not opt for the service maintenance package while buying the car as I felt it was unnecessary. I had specifically told them not to include any additional unnecessary jobs like AC cleaning, engine coating, etc., Immediately got a system generated message that my car was taken in for service and estimated delivery was 4PM. Went on my way to work at 9:30AM.

Around 3:15PM received a call from my service advisor that the service, wheel balancing and alignment and road test were complete and the car was in washing. He told me I could drop by in 30 minutes to pick up the car. Received another system generated message at 3:45PM that my vehicle’s service was complete and the final bill was ₹6497.

Reached the service center at 4:40PM and was immediately attended to by my SA. He gave me a detailed walk through on the work done and the various parameters of the car. Everything was good, I took the entire bunch of workshop forms they filled and went through everything. The first service for Slavia includes engine oil(4.7 liters), oil filter, pollen filter, sump plug and washer replacement. He even took the time to explain to me the alignment values. Paid the bill and waited for a few minutes for the gate pass to be generated.

The SA then brought the car out and it was spick and span, I was expecting a few grease marks in the interior but everything was spotless. I was extremely happy and left back for my office by 5PM.

Overall an extremely satisfying first time experience with Škoda’s service center. They even gave a nice docket with the invoice taking the feel-good factor a notch above. I was pretty worried on how it would go after reading all the horror stories in the forum but was pleasantly surprised.

Also the costs are very reasonable with only the wheel balancing and alignment especially the cost of weights per wheel being a bit expensive, having said that I think it was worth it as they even corrected the slight off center in the steering which I did not mention while dropping the car.

Received a follow up from the SA the following day enquiring if I was happy with the work done and the driving experience post the service.

Kudos to the team at Gurudev Škoda Guindy, a bunch of prompt and pleasant individuals to interact with.

Even with the labor costs included from the next service a total of 7-8k seems very reasonable to spend on maintenance every 15k kms.

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