Had an unsatisfactory experience with Ford for my Ecosport service

Steering wheel was not aligned straight. When highlighted, service engineer was like its wheel alignment issue.

BHPian lord_almighty recently shared this with other enthusiasts.

I have had an ambivalent experience with a particular Ford service centre for 2 yrs in running. They definitely are careless in their work and lack attention to detail.

I had moved to Indirapuram last year and had 8th year service & Bodywork done with them, Sec-63. This year's service, along with some bodywork under insurance, was done again with them just last week.

In earlier 3 services with a previous dealer in Gurgaon I did not have to actually worry about much and issues were always resolved adequately. Except one issue, drop in mileage - which they had no solution to in last 2 yrs. Mileage had dropped to 10.5/11 from earlier 14/14.5.

Dont remember much from first service with the new dealer except that mileage improved to 13.5 after service. However, they could not tell what was the issue and how they improved it. Few issues I faced/ noticed after service which shows their lack of focus on detail & finish.

• Steering wheel was not aligned straight. When highlighted, service engineer was like its wheel alignment issue. Pointed out that alignment and balancing was done with them, he changed tune and corrected the issue but gave no explanation.
• Asked for Balancing and alignment report - none was shared and they said it is not generated. Hence, opted out of it this year.
• Prominent splotches of paint sprays from bodywork were there on rear window, seat cover and inner door panel - from bodywork that was done. Even after pointing out, they just cleaned out ones I had pointed out and did not check up across.

This year, I wanted to try out a third dealer for service. However, convenience trumped as the first dealer lies midway between my home and office. This year again had regular service and some bodywork. Besides, had a few issues AC had stopped working, driver side buttons for rear windows were acting iffy. No major work done, no major hiccups. But again, smaller irritants:

• First Bill raised for service was of 7k. When asked for details of needless charges, it was immediately reduced to 4.6k (parts+labour+Tax)
• Same with bodywork under insurance. Rear view mirror changed when it was not even part of claim and additional charges was being billed. Once pointed out, it was removed from bill. I did not see any work at all done on rear view mirror.
• When delivering they had not checked Key was not working and programming was out. Or did not bother to inform. I also failed to notice as key was already in the car. Had to go next day again for this.
• More seriously, Soon after leaving car started jerking violently and engine light came on. Had to leave it again at night with them and go back 3rd time. Water had seeped in somewhere during washing and they failed to check that it was running properly even after car being with them for 5days.
• Above all, They repeatedly called up asking for 10 rating in Ford service feedback. And then had gall to ask me to share link with them so that they can fill feedback themselves.

I would definitely want to try some other service center next time. Or hear experience from other service centers in Noida/ Ghaziabad.

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