Serviced my Nexon EV at dedicated Tata EV service center: 5 highlights

The staff seemed knowledgeable about EVs as they work on EVs day in day out.

BHPian ferrarirules recently shared this with other enthusiasts.

As mentioned earlier that I will get my 22,500 service done at the dedicated EV service center. So here it goes:

Prologue: My car is about to get an year old in another 2 days. I have covered 22,500+ kms in an year. My first three service were done for at Multitech Motors, Faridabad, the service center caters for both EV and ICE vehicles. This service center is overloaded with vehicles like all other Tata service centers. So when the Tata.EV store + service center opened I had decided to get my next service done there.

Service booking process: Tata provides "EV TMSC" app for all your service needs. I tried booking my appointment using the app but the dedicated EV service centre doesn't show up on the app as of yet. So I called the service center and they helped me in scheduling the service for Monday - 10:00 AM.

Service Experience:

I got late leaving from home so I reached the service center at 11 AM. Parked the car in the waiting area and walked up to the reception

I was greeted by the receptionist on entry and guided to my service advisor - Amit. The reception was refreshingly designed with ample sitting spaces.

As the service was a minor service (I really feel Tata should do away with these services), there was not much to do other than normal checks. There was one noise coming from the left front of the car so I asked them to check the same.

After the job card was opened, the car was moved to the mechanical bay (one of the 9 lifts available) for service

View of the workshop standing at the entrance.

Car being checked:

After the checks were completed, the root cause of left side noise was identified to faulty B mount. As the part was not available, it was ordered. After that the car was moved to washing area in the back. They have an automated wash facility.

Overall experience:

The experience was refreshing and a much needed change. The differences I found from ICE+EV combined service centers are as follows:

• The staff seemed knowledgeable about EVs as they work on EVs day in day out.
• No overburdened staff. Number of EVs sold are not high yet so work load is not out of the roof
• No exhaust fumes filling up the enclosed workshop.
• Overall workshop is cleaner as there are no major oil changes happening. EVs only have transmission oil changes.
• Service Manager - Mr. Arvind also came up to me just for a general chat and inquired for feedback on the overall experience.

Summary: End to End EV ecosystem is what is needed today to elevate EV ownership experience to the next level. As Tata has the numbers, Tata should open these dedicated EV showrooms + service centers in all major cities like Mumbai, Pune, Bangalore, Hyderabad, Chennai and Kolkata.

Some pics of services that I didn't use

Bodyshop area:

Wheel alignment and balancing machine:

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