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Mahindra TUV300 mirror replacement: My experience with local dealer

26th February 2024, 17:00 by Brij Gawde

Since I was driving at around 40-50 kmph, my mirror banged against the close window glass and the mirror sub assembly fell on the road.

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Yesterday (i.e. 21-Feb-2024), while going to the office, after I crossed the Bhumkar Chowk, I tried passing by a stationary trailer but too close for any margin, and my LHS mirror brushed against its body. Since I was driving at around 40-50 kmph, my mirror banged against the closed window glass and the mirror sub-assembly fell on the road. I parked my car a few meters ahead and came running back to pick up the fallen mirror. Unfortunately, it had cracks all over the surface and when I fitted it back in the mirror housing, I could barely see anything at the left rear. However good part was that the housing was intact and the power mirror assy was functional normally. On calling the local Mahindra dealer (Savan IB Autowings) I was informed that the assembly was out of stock and would need a day's time to get it in stock. Today morning when I called, I was informed that I could come & get it replaced. When I went there (without an appointment) I was asked to sit in the reception and in 5 mins some Service Advisor would attend my car. After 10 mins the receptionist came and informed me that all the SAa were busy & I will need to wait for 1.5 hours. Another option was given to me to go to the stores, pick up the mirror, and get it fitted from outside. So, I preferred the second option. Went to the stores, raised a request, paid Rs 266/- at the cash counter, showed the invoice to the stores, and got the mirror. I myself fitted it inside the mirror housing by press fit. To be doubly sure that it got fitted properly I asked a nearby standing SA to check & confirm, which she did happily. Drove back the car home with the new mirror in 30 minutes.