Maruti service centre's dropoff driver crashes my newly bought Swift

I rushed to check the car and was in mental trauma. How can they mess up this much?

BHPian autoseiko recently shared this with other enthusiasts.

Our newly bought Swift met with a nasty accident while on service.

We gave our car for the first service on 21st Jan, The car being just 2 weeks old had already clocked 1200+ kms.

I opted for the pick up drop service by Maruti. The car was picked up in the morning and was due to be delivered by the evening. I got the call from the driver that he had left the service station and within half and hour, he called me again that he has met with an accident. I asked him if he was well and he confirmed. I rushed to check the car and was in mental trauma. How can they mess up this much?

I went to the scene and the car was totally damaged. The driver, decided to avoid the traffic and got the car into the BRT lane. He saw a police was standing at the end of it so in panic, he decided to make a u-turn and rush back. I don't know what exactly happened but someone from behind rammed the car and left the scene.

Long story short, the car was towed back to the service station in Baner and I politely asked them to fix the car as I had not taken the car back from the service yet. I also told them that I wasn't going to push insurance.

The guys were very polite and they offered to make the car as it was. I also got 50k as compensation.

Attaching some pics: