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My pleasant experience dealing with JK tyres for a warranty replacement

JK Tyre has a good warranty policy and the SE confirmed that it is indeed unconditional.

BHPian Totoro11 recently shared this with other enthusiasts.

I had been observing very mild loss pressure in one tyre of my 2021 Creta within 2-3 months of buying the car. I initially attributed it to minor leakage from valve as it only went down 1-2psi compared to the other 3 tyres. It was not affecting the driving and did not require constant refilling. Considering that the car has a highline TPMS sensor, i was putting off the checking/replacement as i did not want to get it done on the roadside.

Last week, the pressure started going lower than usual and so i didn't have an option but to take it to a puncture shop. In addition to a puncture due to a rusted nail, we observed 5 spots on the sidewall on either side from where there was a very slow leakage (picture below).

On both sides, this is happening on the ribbed line portion. The repair shop guy told me that he will have to take out the tyre and fix these from the inside. Before going for it, i wanted your opinion on some points:

  • This does not look like a regular puncture and unlikely to be caused by road conditions or wear & tear. 2 leakages are on the outer side while 3 are on the inner side of the tyre. Could this be a manufacturing defect and will it be covered under warranty?
  • For tyre warranty claims, do we approach the car dealer or contact the tyre manufacturer or their authorized seller?
  • The tyre shop guy said it could be someone using a sharp object (but how would they do it on the inner side of the tyre). During the last service, i got the tyres rotated. Can this damage happen during tyre removal and refitting?
  • Should i just leave the hassle, spend Rs 1500 and go for sidewall puncture repair?

Here's what BHPian asit.kulkarni93 had to say on the matter:

Tyre is damaged. Speak to the hyundai dealer about warranty, if they can replace it good or just get the tyre replaced on your own. And no, the tyres aren't removed when rotated. They are simply rotated along with the wheels. The possibility of a long nail causing a puncture and then moving further inside eventually causing a sidewall puncture is possible. Multiple sidewall punctures are in most cases caused by puncture shops only. They have small nails in their finger to execute such things. Please get it checked at a proper tyre shop. And please do not go for that puncture repair nonsense. Sidewall is a critical part of the tyre, no point risking it.

Here's what BHPian condor had to say on the matter:

Tyre companies don't easily accept this a warranty applicable issue. They will not accept the point about the issue being on the inner side of the wheel.

You can give still give it a shot, but repair at a reputed shop is what you may have to go for. If warranty replacement does not happen, then get it repaired and move it to the spare is my suggestion.

Here's what BHPian RubberGuru1113 had to say on the matter:

Hello! JK Tyres offers unconditional warranty - which means any non-repairable damage short of you slashing the tyres yourself - on all their tyres upto 2 years from date of manufacturing. I suggest you open a ticket with their team and share the same with Hyundai customer service, who will get your replacement prioritised.

By all means, do not repair the tyre else your warranty claim will get rejected!

Tyre companies dont easily accept this a warranty applicable issue. They will not accept the point about the issue being on the inner side of the wheel.

You can give still give it a shot, but repair at a reputed shop is what you may have to go for. If warranty replacement does not happen, then get it repaired and move it to the spare is my suggestion.

The policy differs by company - JK and Ceat offer unconditional warranty on all products, Apollo offers it on some specific products (taxi application tyres). An acquaintance of mine had his stock JK tyres on his Seltos replaced after a similar issue

BHPian Totoro11 had the following update to share:

Update 2:

Visited the JK Tyre dealer (in a far corner of Gurgaon) yesterday. The Sales Executive from JK Tyre, Mr Prathul also came over to the dealership to personally help in the process. Tyre was removed, inflated and inspected. They did find the multiple spots where there was a leakage. They took pictures of the same and uploaded in the dealer app. The case was returned as the company also wanted a picture of the inner surface of the tyre. With this, the claim was accepted and they replaced the tyre with a new one.

The process includes the usual charges for tread loss and labor for removal and refitting. JK Tyre has a good warranty policy and the SE confirmed that it is indeed unconditional. While i was worried for the last two days (having heard the stories of warranty claim rejection), the staff was pretty chilled out and helpful.

Special mention to car dealer (Safdarjang Hyundai) for escalating the matter to higher-ups in JK Tyres and following up on the case progress.

Tyre removed:

New Tyre:

Thanks to BHPians for chipping in with suggestions and experiences.

Read BHPian comments for more insights and information.

 
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