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My Safari's ADAS sensor blocked by HSRP, dealer fixed the issue later

20th January 2024, 10:15 by Utkarsh Chaudhary

While driving the SUV, we encountered errors and the vehicle kept getting confused about the distance to objects in front.

BHPian hAwX recently shared this with other enthusiasts.

So, I had my plates installed yesterday and unfortunately, I wasn't there to observe the process. When I asked why they did such a poor job, they admitted that the plate-fixing guys were on leave, so they did it for me in their absence. They apologized and assured me they could correct their mistake. When this was the first thing I heard from them, I wasn't even mad.

Firstly, make sure not to have the rivet mounting points fixed in the place they're supposed to be, as it doesn't make any sense. If you do so, this is how it will look like:

Yup, I was so disappointed when I saw it for the first time too. Then I noticed something: it covers over half of the ADAS Radar sensor.

This was the most concerning part. I called their manager to show them their work and he wasn't happy either. During the test drive, we encountered errors, and the vehicle kept getting confused about the distance to objects in front. The manager immediately ordered replacement plates and apologised for wasting my 3 hours. Despite being told that personnel would be available at 1 pm even during lunch break for a quick 5-minute job, as expected everyone went for lunch so I had to wait.

I'll receive the replacement plates in a day or two, they will be delivered and fixed at my home since the nearest Luxon service centre is an hour away. Kudos to the Luxon service team for taking such an initiative even before I suggested any idea. They attempted to drill through the rivet to remove it, but it slipped, resulting in a scratch between 1333.

I noticed that pre-facelift cars didn't experience this issue, as the radar was positioned at the bottom of the lower bumper grille:

After reaching home, I started looking for delivery videos on YouTube to see how well other dealerships managed to get it done. To my surprise, there was only one video where the plate didn't cover the radar. Here's the screenshot I took for my reference to show the executives who will be coming to fix my plates.

The hood emblem though

Please keep in mind that while the ADAS tech will still work, its performance may not reach its full potential when it's partially covered. Remember the extra premium we pay to use that tech, so it's wise to leave it fully undisturbed.

Before anyone asks, I didn't like how it looked with the number plate frame on, so I decided not to buy it.

Update

Yesterday, I received a call from the Customer Service Manager at Luxon's head office. He stated that they needed to take my car to their dealership to change my plates, a job that would take half a day. I informed him that this was not what I had agreed upon with the manager at the service center where I had initially taken my car. He explained that he needed to upload proof of plate damage to the Parivahan website in order to get it replaced. I told him that I could do it myself and asked for instructions on how they wanted it done. He replied that they just needed the plate in two or more pieces and that the manner of damage didn't really matter.

So this morning, I removed the plate and cut it in half. I sent it to him by 10 AM.

I received a call at 1 PM informing me that the replacement plates were ready. The service team came to my home and had them fixed by 8 PM, as they had agreed to get it done the same day since I needed to use the car the next morning.

Here’s the final look! I’m happy with the outcome, with a heavy heart as this is my people mover and I need it with the HSRP to avoid trouble. I have been commuting comfortably with 9 people (including myself) in this beast.