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Renault service centre: My experience after 6 annual visits

7th January 2022, 15:52 by Utkarsh Chaudhary

I had taken my Renault Triber to an authorised service centre 6 times in the last year for different reasons & my overall experience has been quite positive.

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Renault after-sales service is a concern for a lot of potential buyers and 1 or 2 visits can't really help us determine the exact nature of their service. I've visited the Renault Service Center at Ghodbunder Road (Thane) 6 times in the last year and will be sharing my experience.

1st Visit

I received a call from Renault on 25th January 2021 to schedule the first free service, fixed the appointment for 7th February. Received a reminder call on 6th February; reached the service center by 11 am on 7th and was asked to wait in the customer lounge. SA was assigned after 30-40mins and then we went to the car and the SA asked if there were any issues and was keen on getting the underbody coating, silencer coating and engine coating done to which I politely declined. Then the car was taken to their garage bay and was lifted up for inspection, this was followed up by some automated OBD tests. Then the car was sent for washing, polishing and interior cleaning; the bill was ₹0 and I asked for their air freshener which brought the final bill to ₹150. The SA was asking me to collect the car the next day, but I insisted on getting it done on the same day; all the work was done by 2 pm.

Engine bay was also cleaned.

Interiors were vacuumed and the mats were washed, with dressing on the dashboard and all other plastic surfaces.

Cleaned with a pressure washer, polished with hand using ixtar products and the trim and tyres were coated with proper dressing.

2nd Visit

The second visit was a result of a very unfortunate incident:

CCTV footage

We had planned a trip for my birthday and decided to take the car out of parking the day before as we were going to leave early morning, and my heart had shattered to pieces when I saw the bonnet after removing the cover, the car had just completed 3 months. Slapped on a spare Team-BHP sticker on the bonnet and left for the trip the next morning. After coming back called Renault and scheduled an appointment for 5th April. This time the SA was assigned immediately and my car was surveyed, he informed me that since it is an insurance claim the process may take about a week. I asked them to get the suspension and steering rack retorqued as it was making a weird noise when going through potholes also asked for a DRL chrome accessory.

Left the car on 5th April:

Received a call from them on 11th April eve that the car was ready, went to collect it the next day and pointed out two new marks:

SA called the manager and they both assured that it'll be fixed free of cost.

Took the car as we had a trip planned, so decided to get it fixed after coming back. Total bill was around ₹1700 (₹1100 for insurance and ₹600 for the DRL chrome).

3rd Visit

There was an unusual sound from the bonnet when brakes were applied, felt like something was moving. Called Renault and fixed an appointment for 10th August. Also, there were small blisters on the bonnet, called the insurance advisor who attended to me last time and asked for a solution for the bonnet and the work that was assured last time.

Blisters on the bonnet.

Visited them on 10th August, SA was appointed and we went on a small drive; the sound was evident and the SA assured me that it'll be fixed on the same day.

Called the insurance advisor to inspect the bonnet, the blisters were all over the bonnet; he said that it'll be repainted free of cost. Also assured that the front left bumper will be retouched and the wheel trim which was damaged will be replaced with a new one. Had called him once in July for fixing the damage pointed out earlier, he notified me that there were a lot of flood-damaged cars that they were dealing with at the moment and politely asked me to postpone the visit to next month if possible.

Left the car on 10th August.

The car was handed over to the insurance advisor on the same day as promised by SA and went in for repainting the next day. Received a call on 12th eve that the car was ready; went to collect the car on 13th.

The damaged trim was replaced, the front left bumper was retouched and the bonnet was repainted, also the sound from the bonnet was fixed. The total bill was ₹0.

The blisters were gone but now there were small depressions on the paint surface, informed the insurance advisor. He assured me that it'll be fixed when I visit next after monsoons.