Skoda Octavia involved in an accident: My ordeal getting it repaired

The car has been sitting idle at the service centre for 7 days with no progress.

BHPian vagster recently shared this with other enthusiasts.

My Octavia L&K met with an accident recently, when I stopped at a police checkpost on a highway. Sharing my ordeal with the Cops and Skoda Service.

On 27 Jan, My car was tail-ended by a Baleno on a highway (Driven by a person without a driving license). The impact was high that Octavia moved forward and hit an Altroz, that was stopped. So damages to both Front and Rear.

Luckily, by God's grace, no injury to anyone, Airbags deployed on the Baleno and it sustained damages beyond the A pillar. This would give you an idea of how the car had hit.

Octavia's Rear bumper, spoiler, and trunk were damaged at the rear and the front bumper, bonnet and grille were damaged.

Altorz sustained damages on its rear bumper and trunk.

Images and Dashcam videos below:

Experience with Cops: There was no FIR filed for the offence AFAIK and I was provided a CSR copy

I was treated like an 'accused' with 'great respect' at the station for 'Applying brake' on the police checkpost. A gift we deserve after being an 'honest' taxpayer.

I was forced to leave the station without an FIR.

The driver dared to ask "Shouldn't I drive if I don't have a license"

Lesson learnt: Even if you have all the evidence, you need a reference in the police dept to progress things even though the mistake is not yours.

Service experience: The car is with Skoda's service. Body shop never gave a commitment about the time as the car is CKD and parts availability is less, which I can understand.

After inspection from Insurance, the car has been sitting idle in the workshop, with no progress for the past 7 days and I have been kept in the dark about the damaged parts, estimates etc. I have escalated it to the manager today, will have to wait and see how things progress.

Im very anxious about the paint job as the bonnet is to be replaced and nothing can match the factory fit and finish.

I will keep posted on the progress. I really had a wonderful purchase experience with this outlet, hope the body shop work is carried out smoothly.

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