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TUV300 stuck at service centre for 5 months: No fix in sight!

16th February 2023, 15:02 by Rahul Nagaraj

The SUV has been waiting for one specific part since August 2022, with no action being taken.

Thanks to Mohammed Imran for sending this in. Heartfelt gratitude for sharing it with other enthusiasts via this Team-BHP share page!

Hi Sir,

I am a regular follower of Team-BHP and I trust that you will be able to help me and guide me through this as I am very helpless.

This is with regard to the unavailability of a part for my TUV 300 Automatic T8 and the vehicle being stuck in the service centre for the past 5 months.

The vehicle was bought by us with only the trust we had in the Mahindra brand. We were the first person probably to buy the top-end automatic TUV in Bangalore.

The vehicle has been sitting in Mahindra Service Center, Bangalore for the past 5 months. A part called Actuator Block Assembly has been ordered by the service centre in August 2022 and till now we have not got any response on the same.

We were already heartbroken when we were informed that one part costs Rs 70,000, but now it's very disappointing that for five months the vehicle is stuck in servicing without any date.

Only I drive the vehicle and there is no driver who will drive it rashly or cause problems to the vehicle. Apart from that the vehicle mostly travels from my home to my office. The vehicle is driven by me with utmost care and love. For the last 5 years, there is not even a single accident in the vehicle. The vehicle has just clocked 55,000 km which is so less.

We had immense trust in the Brand Mahindra and this made us purchase this vehicle. But this has shattered our confidence in Brand Mahindra.

My old father has to be taken to hospitals at regular intervals for medical check-ups. For the last two months, I have been taking my father to the hospital in a cab.

The car is getting spoiled standing in the service station each day and it's sad to see our dream car getting spoiled right in front of your eyes.

Can someone help me with this or give me advice?

I have sent numerous emails but for the last 5 months, the same response is that we are working on priority to get the part. And no one in Mahindra is helping.

Feels so helpless when such a big corporate company is not helping customers like us as we do not have a voice.

I have even tweeted Anand Mahindra but no action taken. Thought you can help me with some guidance.

We are very helpless as no one is helping us. Requesting that you please guide us or help us in any way.

Thanks & Best Regards.