Ford Aspire-4th Service (30,000kms)-May 6th, 2017
Last three(3) services of the Blue Bombardier at 1000kms, 10,000kms & 20,000kms was done in a casual manner where I booked an appointment and Mody Ford would send someone home to collect the car and return it after servicing it and everything went quite well and there were no complaints
4th Service of 30,000kms (Though the odometer was only 29,200kms) was a big one and I personally wanted to be part of it and supervise the whole service. So I called Mody Ford early in this week and booked an appointment for Saturday 8:45am.
My home was on other side of the city and reaching Mody FASS through city would mean about 35kms through traffic and I was not ready for it. I decided to take the Outer Ring Road which would have costed me an extra 40kms (Total 75kms one-way and 150kms round trip) but, being ORR it was a very relaxed drive and both sides were done in about 45 mins-50 mins each (City would have taken me anywhere from 1.5 hours-2 hours each way)
Reached at 8:45am and was promptly attended by Manindhar and explained that HPS is a very basic service and for a 30K service it is not useful as they only change the oil, oil filter, gasket plug change and car wash which would have costed INR 2199/- ++ and i think if you do it separately it would cost the same.
I decided to go with regular service as there were many things I wanted them to check/replace
1. Oil (Replace)
2. Oil Filter (Replace)
3. Air Filter(Clean/Replace)
4. Fuel Filter (Replace)
5. Brake Pads (Replace)
6. AC Filter (Clean/Replace)
With above long list, I handed over the car to them and they started work on it around 9:30am. I was seated in a beautiful AC lounge and was pleasantly surprised to see everyone hovering over me to serve-asking if I was comfortable and there was a continuously supply of coffee/tea and I bumped into an ex-colleague who was there for his Ecosport service and we chatted the whole time which made my wait easier
AC Lounge was right next to the work bay and from the glass door I could see the car being worked upon. I was taken aback when the Floor supervisor came into the lounge and asked if I want to see the work in progress. I readily agreed and stood with them for half hour to see the work.
He was quite knowledgeable (unlike most folks at ASC) and showed me the stock brake pads and said they look fine as it seemed it has about 6mm whereas the stock comes at 12mm and said another 5000kms can be easily extracted from the stock brake pads.
I was not interested and insisted them to change the brake pads and I'm glad I made the decision as you can see from the pictures of the stock and new brake pads there seems to be a substantial difference. It was a wise decision as the original bite is back (though advisor correctly mentioned that BP will take a few hundred kms to showing it's true bite)
Had removed my 90/100 bulbs and relay and showed them my headlight issue and they checked everything and said there seems to be no problem and we spent lot of time checking together and I was little fazed as on 55/60 bulbs everything seemed fine. Main Service Advisor was like a man with sweetness dripping out of his mouth (A muslim gentleman and some of the Hyderabadi Nizamis are legendary for their courtesy) and he said he will personally take care of it if I find the issue again and they just corrected the throw and adjusted the lights for now
It was bill time and I was little taken aback to see it was 7.5K and when I was asked to share the feedback and was giving 8/10 or 9/10 and he said
" Sir, I will give you some discount, please don't give me 9/10 rating" and I request 10/10 for every parameter
I was like wow; these guys are serious about their feedback and since he gave me a discount of some INR 600 and also since the whole experience at Mody FASS was brilliant, I decided to give in and gave him a 10/10 for his customer service
Final bill was 6,953/-
I drove out of their service center at 1:30pm a happy man !!!
When I reached Mody FASS in the morning Stock Brake Pads New Brake Pads BB is shining like a blue diamond after a nice wash