[BoneCollector]

Originally Posted by jigbarai

Could not be more untrue.
Most generic Hyundai parts are available outside. <save for body panels etc>

A regular knowledgeable mechanic would easily source these parts.
I had a silencer replaced on the Santro last year, for about INR 1800 incl labour, and job was done in less than 2 hrs.

My bad,it could be true but not here.I tried all the local shops and they told me that they are not sure if its available and it'll cost about 4.5k and i'll have to wait as they'll get it from other place.Secondly,i called up all the dealer workshops at Patna and they gave me 2 choices,either i get the vehicle to them for repair or i should ask the local dealer here to procure it from them through proper channel.They simply refused to sell it to me directly.I had also read somewhere on TeamBHP that Hyundai genuine parts are not available in market off the shelf.By the way are you talking about genuine spares being available in market or spurious ones?

[Astleviz]

Tell me about it, It costs less to service my Ikon at an authorised centre than my Santro. My average service cost for the Ikon is 2300-2500 bucks and for the Santro it's usually 3300-3500 bucks. I have spent less in maintaining my Ikon so far (80,000 km) than the santro (65,000 km).

[jigbarai]

Originally Posted by BoneCollector

My bad,it could be true but not here.I tried all the local shops and they told me that they are not sure if its available and it'll cost about 4.5k and i'll have to wait as they'll get it from other place.Secondly,i called up all the dealer workshops at Patna and they gave me 2 choices,either i get the vehicle to them for repair or i should ask the local dealer here to procure it from them through proper channel.They simply refused to sell it to me directly.I had also read somewhere on TeamBHP that Hyundai genuine parts are not available in market off the shelf.By the way are you talking about genuine spares being available in market or spurious ones?

Genuine ones. Probably the location makes the difference with the market being much more open / wider here in Mumbai.

Btw - with regards to the spares, many of these generic spare parts for most manufacturer cars, would not be made by the manufacturer themselves.

But ofcourse the service center guys would never be upfront/candid about it. Fat margins to be made on spares as well.

[Dieseled]

Originally Posted by Astleviz

Tell me about it, It costs less to service my Ikon at an authorised centre than my Santro. My average service cost for the Ikon is 2300-2500 bucks and for the Santro it's usually 3300-3500 bucks. I have spent less in maintaining my Ikon so far (80,000 km) than the santro (65,000 km).

I second your thought, I can comment on this as we have the same cars. I drive the Ikon and my dad drives the Santro. Ikon has done 34 months and 52 K and Santro is 46 months and 25 K old.


My usual bill ( for regular service as per manual ) is 2.5 k - 3 K whereas my dad just paid 3.5 K last week. That too after he made me talk to SA, SA had earlier given him an estimate of 6k, when I talked to him He started giving him list of activities, I took out the manual and started asking him to cut down things which are not mentioned in the manual.

There were at least 5-6 items which I got him to cut out, de-carbonising was one which I remember clearly. When I asked him that why he is adding things which are there in the manual he had no answer.

And I'm not saying this that it does not happen anywhere else, this has happened to me at Ford where the SA told me he was charging ~Rs 390 for greasing the doors, well he got deserved all the yelling he got from me and some from his manager when I escalated.

This has become a usual practice at A.S.*s to flee innocent customers. I really recommend to stay to manual and validate what they have done matched the book. Also, I make it a point that I stay with the car while they are carrying out the work. It's 2-3 hours of hassle but worth every bit.

[aravind.anand]

Having owned a Hyundai Accent 1.5 petrol for 7 years, I can safely say that the servicing costs is bound to constantly creep up over the years. For the first two years, the servicing costs would be comparable with the cheapest, but over the years it kept climbing. Finally during the 6th year, my father had to pay about 8-9K. In the seventh year, the estimate given for regular servicing was around 15k, thus ultimately leading to the sale og the car itself

[arvi86]

As much as I am a fan of all-new Hyundai cars for their great styling, an overdose of features, high-quality interiors and effortless drive inside the city, I can't help but agree with all the posts in this thread.

I bought a pre-owned Santro in Feb 2010 that was with me till May 2011. That is when I sold my Santro to my cousin and bought the Civic. In it's 15 months with me, I had the Santro serviced 3 times with a bill cost of INR 1,999, INR 14,607 & INR 11,980. In my opinion, that is a ridiculously high sum for servicing a small car. Even the odo reading (between 48,566 to 62,500) was not much higher to warrant those costs. Hyundai should seriously do something about its spare part prices to try and regain the confidence of general public.

[VindyWheels]

Hi,

Hyundai surely is trying to make some money thru its service centers since the current state of affairs might have lead to lower margins in the new car sales. Needless to say, this is a myopic strategy and will affect the new car sales in the near term itself. With such popular forums like teambhp it does not take much time for consumers to see overall ownership cost escalation.

Considering the issue do we have any other option? I stay in Bannerghatta road, Bangalore and am seriously considering carnation as an alernative. Does anyone have any feedback about carnation? Do they service Hyundai vehicles?

Thank You

VW

[rameshnanda]

Originally Posted by VindyWheels

Hi,

Hyundai surely is trying to make some money thru its service centers since the current state of affairs might have lead to lower margins in the new car sales. Needless to say, this is a myopic strategy and will affect the new car sales in the near term itself. With such popular forums like teambhp it does not take much time for consumers to see overall ownership cost escalation.

Considering the issue do we have any other option? I stay in Bannerghatta road, Bangalore and am seriously considering carnation as an alernative. Does anyone have any feedback about carnation? Do they service Hyundai vehicles?

Thank You

VW

vindywheels, its not that Hyundai is trying to make money in the current scenario. Their service has always been expensive. I went through all these in 2008 itself after the free service for my Getz was over.

[akshay4587]

Each service for my Accent costs me around 5K +/- 500 bucks.
And yes that includes 4L Can of Mobil 1 at ~3K.
Reason,being,i tell them to not indulge in any unnecessary additives flush and all.

[sgiitk]

I think more than the rates is their habit of trying to throw in extras like injector cleaning, all sorts of sprays, flushing, decoking, etc.

A routine service involves little more than a fluid change, and once out of warranty I skip at least alternate services. Go outside!

[amitoj]

I dont mind them increasing the labour rates. As long as the benefits are passed on to the workers and they feel comfortable working at a Hyundai service center.

But at the same time the service amounts reported by folks here are worrisome indeed. And they are from the past, even before the hike.

Originally Posted by sgiitk

I think more than the rates is their habit of trying to throw in extras like injector cleaning, all sorts of sprays, flushing, decoking, etc.

That's true. They try to add in as many things as possible and then some more. These modern engines need nothing but oil changes at scheduled intervals.

[Nitrous Power]

We have always paid way more Service charges for Santro than Toyota Corolla. Santro usually costs around 4k - 4.5k and Corolla costs around 3k, that too being 4 times more expansive than Santro.

Little off topic, 128 Bhp Corolla constantly give me 12 - 13 KPL where as punny 50- some Bhp Santro gives no more than 10 KPL.

[akshay4587]

Originally Posted by sgiitk

I think more than the rates is their habit of trying to throw in extras like injector cleaning, all sorts of sprays, flushing, decoking, etc.

A routine service involves little more than a fluid change, and once out of warranty I skip at least alternate services. Go outside!

I agree sir,everytime,they tell me,add this,do this do that.
I tell them,to stick to normal procedure
This is why normal bill,and i always keep an eye on their proceedings during service,hence not to exorbhitant service cost.

[specialist1968]

I got my alto serviced recently. odo reading about 92k. Was doing a 20k service, which got changed due to some mishaps which I will explain in another soon to be opened thread.

vehicle cleaning - 190
Calp Cyl slidebsh or Dust B.Sid R&R - 215 (do not know what it is)
Blower vent clean (I asked for it) - 400
Upholstery cleaning (I asked for it) - 850
Engine system flushing - 200
Transmission system flushing - 200
Engine room dressing (was very dirty) - 400
Lower arm reconditioning - 290
Throttle body cleaning - 180
Total Rs. 5070

Handle (broken replacing) - 88
Coolant (SB) Non Amine (due to regular overheating and loss, required replacement) - 417
MGO (20W40) - CASTROL 2.7Ltrs @211.32 - 570.32
MGGO(80W90) - Shell 2.1 litres at 226.42 - 475.48
Windscreen cleaner - 79.91
A/c filter

[bullboy]

Blower vent clean (I asked for it) - 400
Upholstery cleaning (I asked for it) - 850

Is this a/c vent. Both of these could have been done as DIY and saved 1250.
Rs 850 for upholstery cleaning is quiet high .Is it fabric type?

Engine room dressing (was very dirty) -Dont they wash the engine bay in regular service?