Fiat announces "Fiat First" - A Customer Care program

Sushubh · 15th October 2009, 15:41

oh boy i have tried hard but the abs guys in gurgaon just won't change the oil before the fiat's recommended period. it has done 3200KM. i was told that i should get the oil changed at 1000KM. ABS had refused at that time as well.

of course i could have forced them to do that but they were pretty adamant that it was not recommended by the company (FIAT).

grrr. I guess I would get it changed from some other service station. Since I have to pay for it anyways... It's their loss.

arin_12 · 15th October 2009, 16:32

Good move from a great Car Maker. Seems that FIAT has listen to many of us and taking some nice steps to gain Indian Market.

GTO · 15th October 2009, 16:45

Guys, first post updated to include the 150,000 km coverage part. This has been confirmed by Rehaan with Fiat.

sharanramesh · 15th October 2009, 16:48

If any of you are a prospective Punto / Linea buyer, you should cash in now during diwali as they are offering this Rs 5000 Fiat First program free and they are also providing Free insurance.

i just checked this with Prerana Motors and Concorde Motors in Bangalore.

Sushubh · 15th October 2009, 16:53

One question. With my Linea i took the extended warranty. I don't remember the total coverage my car has (3 years?)... Should I take it? I guess it's a bad deal for someone like me with an extended warranty already.

CarsPG · 15th October 2009, 17:01

^ the extended warranty you have is for 48 months and 150,000 kms so they are only adding 2 months. Not sure if this will be added on for existing users also.

vvrchandra · 15th October 2009, 17:44

Its not 50 months but 5 years as already posted earlier by Rehaan.

geeash · 15th October 2009, 17:51

good to see fiat coming with new plans.

but why this confusion 5 years of 50 months?

gomzi · 15th October 2009, 18:12

Good initiative by FIAt to publicise this warranty. RSA should assure prospective owners to an extent.

I guess this announcement follows other manufacturers who are also starting to offer similar stuff.

CarsPG · 15th October 2009, 18:29

Quote:

Originally Posted by vvrchandra

Its not 50 months but 5 years as already posted earlier by Rehaan.

Quote:

Originally Posted by geeash

good to see fiat coming with new plans.

but why this confusion 5 years of 50 months?

It is 50 months per Rehan's post. Initially he had typed 5 years but then later corrected it to 50 months.

Quote:

Originally Posted by Rehaan

"Fiat First" is an umbrella term that refers to :

- New 50-month Warranty on the Punto and Linea only.
- New Roadside assistance program for all Fiat owners.
- 15,000km service interval for Punto and Linea (Smart service reminder built into the cars).
- Tata-Fiat Dealer network (nothing new here).
- Competitively priced spare parts (Thanks to high localization - though they admit their prices aren't industry leading).

AnonymousCoward · 15th October 2009, 18:50

Doesn't it sound like only marketing? Would be happy to be corrected though.

When folks took extended warranty earlier for 48 months, what was the mileage covered under that? Thanks.

ravikn · 15th October 2009, 20:12

Quote:

A reporter raised a question regarding the availability and increasing costs of palio parts. The answer from the CEO was "I do not think there is any shortage of spares for the palio" -- and as far as the costs, (with the eg. of a filter going from Rs 80 to Rs 125), the answer was inflation.

Thanks Rehaan for the response.

I hope the same message is conveyed to every dealer since they do not keep any moving/non-moving parts in their dealership to avoid the additional investment. I think TATA-FIAT Should insist/mandate every dealership to keep at least a set of moving parts available everyday. This would help thousands of Retro FIAT customers and make their life easy

jacksons · 15th October 2009, 20:31

I used synthetic oil way back in Mruti Gypsy and never had to change it before 15000 to 20000 km.
Its advantage are many inculding better fuel average and keeps engine at right temprature and more.
No offence to anyone.

pradster · 16th October 2009, 09:55

Quote:

Originally Posted by GTO

And no, I still don't agree with 15,000 km service intervals. Our driving conditions simply don't permit this, heck, we even recommend synthetic oil change intervals of 7,500 km. Fiat owners would do well in simply changing the engine oil only (at their own cost) at 7,500 kms.

Could you shed some more light this point GTO? Given my limited understanding I would assume engine oil would last for the same mileage despite conditions of traffic, heat, potholes , dust etc.

Ramsagar · 16th October 2009, 10:34

Thats a great step taken by FIAT.

Now people want 1.6 MJD in Linea with not more than a premium of 50-70K.
That would make Linea a complete car with all the gadgetry & mean machine to roll on.

What say Guys?

15th October 2009, 15:41	#16
Sushubh BHPian Join Date: Mar 2006 Location: Gurgaon Posts: 138 Thanked: 6 Times	oh boy i have tried hard but the abs guys in gurgaon just won't change the oil before the fiat's recommended period. it has done 3200KM. i was told that i should get the oil changed at 1000KM. ABS had refused at that time as well. of course i could have forced them to do that but they were pretty adamant that it was not recommended by the company (FIAT). grrr. I guess I would get it changed from some other service station. Since I have to pay for it anyways... It's their loss.
	() Thanks

15th October 2009, 16:32	#17
arin_12 BHPian Join Date: Jul 2008 Location: Bangalore Posts: 635 Thanked: 103 Times View My Garage	Good move from a great Car Maker. Seems that FIAT has listen to many of us and taking some nice steps to gain Indian Market.
	() Thanks

15th October 2009, 16:45	#18
GTO Team-BHP Support Join Date: Feb 2004 Location: Bombay Posts: 71,803 Thanked: 322,571 Times View My Garage	Guys, first post updated to include the 150,000 km coverage part. This has been confirmed by Rehaan with Fiat.
	() Thanks

15th October 2009, 16:48	#19
sharanramesh BHPian Join Date: Dec 2006 Location: Bangalore Posts: 170 Thanked: 7 Times View My Garage	If any of you are a prospective Punto / Linea buyer, you should cash in now during diwali as they are offering this Rs 5000 Fiat First program free and they are also providing Free insurance. i just checked this with Prerana Motors and Concorde Motors in Bangalore.
	() Thanks

15th October 2009, 16:53	#20
Sushubh BHPian Join Date: Mar 2006 Location: Gurgaon Posts: 138 Thanked: 6 Times	One question. With my Linea i took the extended warranty. I don't remember the total coverage my car has (3 years?)... Should I take it? I guess it's a bad deal for someone like me with an extended warranty already.
	() Thanks

15th October 2009, 17:01	#21
CarsPG BHPian Join Date: Jan 2009 Location: Pune Posts: 353 Thanked: 3 Times	^ the extended warranty you have is for 48 months and 150,000 kms so they are only adding 2 months. Not sure if this will be added on for existing users also.
	() Thanks

15th October 2009, 17:44	#22
vvrchandra BHPian Join Date: Dec 2005 Location: Vijayawada-AP Posts: 369 Thanked: 247 Times	Its not 50 months but 5 years as already posted earlier by Rehaan. Last edited by vvrchandra : 15th October 2009 at 17:48.
	() Thanks

15th October 2009, 17:51	#23
geeash Senior - BHPian Join Date: Apr 2009 Location: Chennai Posts: 1,513 Thanked: 146 Times	good to see fiat coming with new plans. but why this confusion 5 years of 50 months?
	() Thanks

15th October 2009, 18:12	#24
gomzi BHPian Join Date: Mar 2004 Location: Mumbai Posts: 798 Thanked: 236 Times	Good initiative by FIAt to publicise this warranty. RSA should assure prospective owners to an extent. I guess this announcement follows other manufacturers who are also starting to offer similar stuff.
	() Thanks

15th October 2009, 18:50	#26
AnonymousCoward BHPian Join Date: Oct 2009 Location: Net City Posts: 117 Thanked: 0 Times	Doesn't it sound like only marketing? Would be happy to be corrected though. When folks took extended warranty earlier for 48 months, what was the mileage covered under that? Thanks.
	() Thanks

15th October 2009, 20:31	#28
jacksons BANNED Join Date: Oct 2009 Location: New Delhi Posts: 362 Thanked: 68 Times	I used synthetic oil way back in Mruti Gypsy and never had to change it before 15000 to 20000 km. Its advantage are many inculding better fuel average and keeps engine at right temprature and more. No offence to anyone.
	() Thanks

16th October 2009, 10:34	#30
Ramsagar Senior - BHPian Join Date: Dec 2006 Location: BLR_Nellore(AP) Posts: 1,398 Thanked: 255 Times View My Garage	Thats a great step taken by FIAT. Now people want 1.6 MJD in Linea with not more than a premium of 50-70K. That would make Linea a complete car with all the gadgetry & mean machine to roll on. What say Guys?
	() Thanks